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          Business Profile

          Boat Supplies

          Pro-loks LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Boat Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a set of oars and loks from this company. I waited many months and did not receive anything. I then filed a credit card dispute. At this time he shipped me some of my order plus some extra stuff but not the oar shafts. He then lied to the credit card company and said he shipped everything and i was trying to steal from him! To this day i have never received my oar shafts and he refuses to ship them. I have two sets of loks from him. I also have much email correspondence where he promises to ship everything by a certain time and if he doesnt he owes me etc. lots of emails. At this point i just want my almost $1000.

          • Initial Complaint

            09/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Bought and paid for product. Did not receive after a few months contacted business directly multiple times. He kept telling me he was going to mail it tomorrow 3 different times . Now I have requested a refund and he will not give it back

          • Initial Complaint

            05/31/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Pro-Oars (Pro-Loks) LLC, an online merchant, has repeatedly failed to fulfill its obligations to ship purchased products. Despite ample opportunity and requests for resolution, the merchant has remained non-compliant. The company has shown a pattern of unfulfilled orders and has not provided a refund as an alternative. This conduct raises concerns of potential breach of contract, consumer protection violations, and unfair business practices. Immediate intervention and investigation are necessary to protect consumers and ensure the merchant's compliance with established standards.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I paid $1,458.42 on April 11, 2022 for my order. The seller said they would ship my order the following week. Since April 11, the seller has not called me with an update. I have made numerous attempts to call the business, the voicemail box is full so I cannot leave a message. I have sent 3 emails asking for an update (5/9, 5/20, 5/27) on my order and no response.When I did get a hold of the seller, I was told he has the products in stock and will be shippingI still do not have the product. I have sent instant messages to the seller through ************ asking for an update. The seller said he is close to shipping my order. I cancelled the order 83 days after paying the invoice. I have disputed the charge through my bank. The seller responded to one of my cancellation emails saying he would update me with shipping information on 7/5/22. The order was cancelled and needs refunded.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Klickitat, WA 98628

          Visit Website
          (509) 369-3775

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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