Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Apartments

Williams Investments I LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Filter by

Showing all complaints

Filter by

Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I reside in ******************************************************************************************************* and have over the years filed numerous complaints with the Williams Investments, LLC regarding the residents that live in the apartment above me in M12. My apartment has been flooded twice just to start with, but over the years, they have caused damage to the apartment including mold. The above residents stomp all night long, which has caused the smoke detectors to not be able to be put back in the ceiling. This has gone on the entire time I have lived here. Roaches have become an issue and the number of roaches that have been seen continually increases. Many times, when I called Williams, I was told that there wasn't a manager assigned to the property. My complaints have gone without anything being done. We have had to call the police many times on the upstairs residents for making unbelievable noise late at night into the early morning. Over the last 2 or so years, there have been an increasing number of people living in the apartment. Seem to be up to about 12 now. At times, there has been someone living in the storage room outside the apartment. With this, recently, it seems that its mostly children that are living in the apartment. The adults are in and out, but it appears that the adults are living in another apartment within the complex. Recently, we have begun to see maggots raining down from the upstairs balcony onto our patio area. It seems that every morning, more and more fall from upstairs. This has been going on for at least 3 weeks now. Again, there are people coming and going at all hours of the night. In the past 2 weeks, someone has been using my fence, chair, and window air conditioning unit to climb up into the apartment in the middle of the night. In the last 2 days, they have found or stolen a ladder and hide it in the vacant apartment next doors patio and use it to climb in and out of windows upstairs. This company does't care about residents.
  • Complaint Type:
    Product Issues
    Status:
    Answered
    From 08/01/2022 to current 01/27/2023 Williams investment has neglected to help with a serious Rat and mouse infestation in my rental unit. Ive put in several maintenance request and called main office over one hundred (100) times to resolve the issue. *** also spent personal money buying rat traps and poison to no advil.

    Business response

    01/27/2023

    While we have not received any of the calls the resident is claiming to have made (they may be calling the wrong number?) we have received and have been responding to a request for pest control. The resident submitted two reports, with the first on 11/1/2022, but claimed the rodents were in the walls. As they had not been identified in the home, the treatment has been performed on the exterior of the property. Bait stations have been deployed and are being monitored for activity. If they are still having issues they can always submit a new request or contact us at ************ Monday through Friday from 9am-5pm.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.