Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to formally express my dissatisfaction with Wapato Point regarding the timeshare I purchased with this company. Over the years, my ability to fully utilize the timeshare has diminished significantly. Initially, the resort's RCI Gold Crown status made exchanges seamless; however, its downgrade to a Silver Crown Resort drastically reduced its value and utility, making it difficult to exchange weeks. Additionally, the complexities of the current RCI points system have only compounded these challenges. Following a divorce in 2023, my financial circumstances have changedI am now living on a pension and Social Security, rendering the fixed yearly fees and associated costs unsustainable. Despite repeated attempts to address these issues with Wapato Point, my concerns have been ignored, and the only options provided to me have been to sell or give away the timeshare, which have been tried and are not feasible. I am requesting that you provide a cancellation option for my timeshare contract to resolve this matter. Please have someone reach out to me to discuss termination options promptly.

  Business response

  02/10/2025

  Dear Better Business Bureau,
  

  This writing is in response to the formal complaint filed by Mr. ***** ********* on 1/16/2025 (regarding his timeshare at the ****************************** (the "Association").  I found an email notification from the BBB this morning that this matter has been closed.  My apologies for this delayed response, and for not having seen the previous two notifications from the BBB regarding this matter.  I hope this letter provides helpful insight into Mr. *********** concerns, his situation, and the related issues.

  Mr. ********* purchased a fractional sub-lease interest (timeshare) in the Association, making him a legal Member. His sub-lease agreement outlines his obligations, including a provision regarding the payment of maintenance dues. In return, the Association is responsible for maintaining the property, providing utilities, and offering services such as housekeeping and maintenance. These agreements are formally recorded with **********************

  The Association has clear obligations to all its Members and sets policies that align with the interests of the entire Association. While there was a time when the Board of Directors allowed sub-leases to be 'deeded back' to the Association, this policy is no longer in place. Therefore, this option is not available to Mr. ********* or other Members of the *******************************

  If the BBB finds that the Association should make an exception for Mr. ********* and assume his sub-lease, we ask the BBB to consider that the Association has a fiduciary duty to all its Members, and that its policies must benefit the collective.  Currently, the Association is focused on recovering from a period of deferred maintenance and has found it cannot afford to assume or sub-leases without jeopardizing its ability to improve the property for all Members, and without causing an increase to the dues payable by all those Member who would remain.  Changing this policy could lead to financial instability as other Members (in addition to Mr. ********** might seek similar exceptions, thus further eroding cash flow.

  As the Association's Managing Agent, Point Forward Hospitality is responsible for executing the Association's policies. We are not authorized to set policies regarding issues such as this. We regularly communicate with Members (including Mr. **********, to collect payments, hire staff, and ensure the Association's obligations are met.  We hope this response is helpful.

  We urge Mr. ********* to contact us directly at ************, or the ****************** President, to discuss what options have already been developed to assist Mr. ********** For the Bureaus information, these options include (in part) selling or gifting the timeshare,renting the timeshare in exchange for income which can help offset the ownership cost (the Association has provided a full-service program for this), exchanging the time frame during which it is assigned for an alternative timeframe, enrolling the timeshare in *** to enable lodging options worldwide (and perhaps gifting those).
  
  Thank you for your attention to this matter. Please contact us if you need further clarification or to make any suggestions to us.

  Sincerely,
  
  ******* *******, Managing Member, Point Forward Hospitality

  
  

• Initial Complaint

  11/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are filing a complaint against Wapato Point for ignoring our requests to cancel our timeshare. Initially, we were misled by high-pressure sales tactics, including promises of easy resale and a valuable investment, without full disclosure of perpetual contracts and rising fees.Owning the timeshare has been difficult, with inflexible scheduling, ongoing maintenance issues, and increased fees from $147 to $405 per quarter, which strain our fixed retirement income. The unit's management and condition have deteriorated, and we have lost personal contact with the company.Due to health and financial constraints, it's impossible for us to continue using the timeshare. We request the BBB's help to urge Wapato Point to address our concerns and facilitate the cancellation.Thank you for your assistance. We look forward to resolving this issue.

  Business response

  12/03/2024

  We have received the complaint however we do not manage this property and I need to forward you to the Associations Managment Company Point Forward ********************************************************************************************* 

  Business response

  12/09/2024

  Wapato Point ****************** no longer manages the ****************************** where Mr. ******** owns his timeshare. They are Managed by a company called Point Forward you can redirect the complaint to the Board President, ******* ******* at *************************** or *** ******* (Managing Agent) ******************************* I  hope that helps clarify who to send the complaint to, if not let me know if you need more information.  

  Business response

  12/19/2024

  Dear Better Business Bureau,

  
  I am writing in response to the formal complaint filed by Mr. ******* ******* regarding his timeshare at the ****************************** (the "Association"). I hope this letter provides the necessary insight into Mr. ********* concerns and the related issues.

  Mr. ******* purchased a fractional sub-lease interest (timeshare) in the Association, making him a legal Member. His sub-lease agreement outlines his obligations, including the payment of maintenance ******* return, the Association is responsible for maintaining the property,providing utilities, and offering services such as housekeeping and maintenance. These agreements are formally recorded with **********************

  The Association has clear obligations to all its Members and sets policies that align with the interests of the entire Association. While there was a time when the Board of Directors allowed sub-leases to be deeded back to the Association, this policy is no longer in place. Therefore, this option is not available to Mr. ******* or other Members.

  If the BBB considers making an exception for Mr. ******* to deed back his sub-lease, we ask that the following be considered. The Association has a fiduciary duty to all its Members and must set policies that benefit everyone. Currently, the Association is focused on recovering from a period of deferred maintenance and cannot afford to assume or sub-leases without jeopardizing its ability to improve the property for all Members.Changing this policy could lead to financial instability as other Members might seek similar exceptions, further eroding cash flow.  From our readings of these sub-leases, there does not appear to be a provision that enables a sub-lessee to exercise an option to cancel.

  As the Association's Managing Agent, Point Forward Hospitality is responsible for executing the Association's policies.  We are not authorized to set policies regarding issues such as this. We regularly communicate with Members, collect payments, hire staff, and ensure the Association's obligations are met.  We hope this response is helpful.

  We urge Mr. ******* to contact us directly at ************, or the ****************** President, to discuss what options have already been developed to assist Mr. *******. For the Bureaus information, these options include (in part) selling of gifting the timeshare, renting the timeshare in exchange for income which can help offset the ownership cost (the Association has provided a full-service program for this), exchanging the timeframe during which it is assigned for an alternative timeframe, enrolling the timeshare in RCI to enable lodging options worldwide (and perhaps gifting those).

  Thank you for your attention to this matter.  Please contact us if you need further clarification or to make any suggestions to us.
  Sincerely,

  ******* *******, Managing Member, Point Forward Hospitality

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩