Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  *Real Estate transaction: I bought a condo unit in a gated community in ****, ********** from ******* *******, represented by **** *********************** a real estate agent.*Date of transaction: December 18th, 2024.*Amount of money paid to buy the condominium unit: $185,000.*Seller/seller's agent did not give proper access to the unit by NOT providing the physical remote control to the driveway of the gated community where my unit is located. Therefore, I cannot park my car in my designated parking spot.*I tried to contact **** *********************** several times already. Email correspondence copied and pasted here....Driveway Key Needed Today From: ******************** ******************** Full Header To:********************************************************************************* Sent: Sun, Dec 22, 2024 11:20 AM Hello,Any update on the driveway key? This is not acceptable.Francisco ----Original Message -----From: **** Barnard <*********************************************************************************>To: ****************** Subject: Re: Driveway Key Needed Today Date: Sun, 22 Dec 2024 09:31:11 ***** I have reached out to him and he has not responded yet. I will continue to try and get in contact with him. ---------*It has been one week already after the date of transaction, and the issue has not been resolved yet. My follow up texts to **** Barnard are being ignored. Please help. Thank you.

  Business response

  01/10/2025

  Dear Francisco ******************** you for sharing your concerns. I sincerely apologize for any frustration or inconvenience you experienced during the process of gaining access to your parking spot. I empathize with how important it is to have seamless access to your new home and want to assure you that I worked diligently to address this issue.

  To clarify the situation, I represented the seller, ******* *******, during the transaction, while you were represented by your chosen buyer's agent, ***** *******. Typically, communication regarding buyer concerns is handled through the buyer's agent to ensure proper representation and efficiency. Despite this, I responded promptly to each of your inquiries (except for one on December 26th, when I was actively communicating with your agent to resolve the matter).

  Here is a timeline of events:
  December 9th: The seller vacated the property and informed me that all keys and remotes were left in the kitchen drawer nearest the fridge.
  December 23rd: After receiving your email and a text from your agent, I immediately reached out to the seller, who informed me the remotes were accidentally taken and would be returned.
  December 24th: The seller assured me he would return the remotes after an appointment. I relayed this to your agent.
  December 26th: Your agent reached out to inform me the remotes had not yet been dropped off. I immediately contacted the seller, who apologized and stated he had a doctors appointment on December 27th at 3 PM and would drop them off afterward.
  December 27th: The seller dropped off the remotes at the property at approximately 3:58 PM, and your agent confirmed delivery to you.

  While I did my best to expedite the process and maintain communication, I regret that this delay caused you inconvenience. I also want to emphasize that my responsibility, as the sellers agent, is to communicate directly with my client (the seller) and to collaborate with the buyers agent to relay information between all parties. Communication is designed to flow through the realtors to the buyers and sellers, ensuring clarity and proper representation.

  However, in this case, I also responded directly to your messages via text and email whenever you reached out, and I ensured that all relevant information was relayed to your chosen agent, ***** *******. At no point did I initiate contact with you; I only replied to your inquiries and kept your agent informed about every update.

  Additionally, I have independent emails and text messages with each party involvedthe seller, your agent, and yourselfshowing the dates and times of these communications. These records document my consistent efforts to resolve this matter as quickly as possible.

  I genuinely appreciate your patience and understanding. If you have further questions or need additional assistance, please dont hesitate to reach out.

  Sincerely,
  **** Barnard
  The Barnard Group

  Customer response

  01/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Francisco Austria **

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩