Complaints

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Driving school owner, *******, refuses to answer questions of why I have a $50.00 charge added when all classes have been paid in full. Owner refuses to provide detailed instructions with exact dates of in person classes. I have sent multiple emails with the invoice attached and am receiving the same request to provide the attached invoice. Owner refuses to be of any help.

  Business response

  07/29/2024

  Hi there,

  Thank you for your assistance in helping this client. It is clear that there is a major lapse in communication. They claim that I refuse to answer questions of why I have a $50.00 charge and that I refuse to provide detailed instructions with exact dates of in person classes which could not be further from the truth.

  Not only have we provided appropriate call times if they wish to speak over the phone but we have offered to help faster through email & have replied to them expediently more than 9 times today alone.
  

  In order for us to help, we need the attachment that theyre referring to or the students name & location of drives. I kindly requested that in 9 emails & still did not received this information.

  I have attached a copy of the email we send depicting 2 things:

  1. We either need the email attached or student name & location, which we never received in 8 of our 9 tries before this complaint was filed.

  2. The attachment was not there despite her saying that it was in several replies. It shows the address where it should be & clearly is not.

  Because this forum does not allow me to attach the actual email thread, I am copying & pasting one of the several email threads from today alone clearly showing our kind requests & her clearly not providing the needed information:

  On Jul 29, 2024, at 2:36?PM, *************************** <****************************> wrote:
  
  ?Again, the student name is ***************************. Location is *******. Please read attachment. 
  
  ****I have filed a complaint with the BBB. 
  Sent from my iPhone
  
  On Jul 29, 2024, at 1:37?PM, *************************** <****************************> wrote:
  
  ?***************************
  
  Sent from my iPhone
  
  On Jul 29, 2024, at 1:34?PM, NW Driving School *** <*****************************> wrote:
  
  Hi there! :) 
  ? In order for me to help you, I need the information I have requested below & in several other emails. I dont know who your student is & have several ******** in my five locations & hundreds of students I help. 
  
  
  So, as below, What is your students last name? What city are they registered to so drives with us in? 
  
  Thank you!
  *******
  northwest driving school, Inc.
  ************
  
  
  On Jul 29, 2024, at 1:22?PM, *************************** <****************************> wrote:
  
  
  ? I dont want to be charged more money for missed classes and not understanding your written schedule. I dont want my child to miss out on anything either. 
  Sent from my iPhone
  
  On Jul 29, 2024, at 1:13?PM, NW Driving School *** <*****************************> wrote:
  
  ?Hi there! :)
  
  Feel free to call us during our call times. 
  Tuesday-Thursday, 12-3pm
  We will not be calling asap.
  Or Im happy to help here faster. :)
  
  
  The original attachment shows what the charge is. Its important to open attachments. :)
  
  
  However, I can take a look at that. As below, you did not include the attachment in your reply for me to reference. What is your students last name? I see their first name below. What city are they registered to so drives with us in? :)
  
  Thank you!
  *******
  northwest driving school, Inc.
  ************
  
  On Jul 29, 2024, at 1:07?PM, *************************** <****************************> wrote:
  
  
  ? I must need help because the directions re:class times and dates leave me baffled along with drive dates and times. Please call me asap.
  
  
  Thank you,
  **************************;
  Sent from my iPhone
  
  On Jul 29, 2024, at 10:28?AM, **********************************:
  ?
  northwest driving school, ****   
  Invoice   Due:08/08/2024
  955828 Amount Due: $50.00
  
  Dear ******* :
  
  The attachment contains valuable information!
  BE SURE TO OPEN THE ATTACHMENT. :)
  
  Thank you for your business - we appreciate it very much. :)
  
  If you have any questions, let us know! When replying to any email be sure to keep the attachment in your reply for us to reference. Or be sure to tell us your student's name & the location they are registered for drives with us in so we can look them up. :)
  
  Sincerely,
  northwest driving school, ****
  
  <Inv_955828_from_northwest_driving_school_****_1852902_54336.pdf>
  
  We will await a reply here as this client has gotten demanding & threatening with their call me immediately and asap as well as Is this REALLY how you conduct business?!!! And My next step is contacting the AG.

  We will not allow any of our staff or myself be threatened or verbally abused because they are confused on how to tell us their students name & location. 
  

  Respectfully,
  *****************************, Owner

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  they are not responding to emails and will not answer their phone. we have had to pay twice for driving school for our son and they are still not letting him finish or responding. they have told the students if your parents email us we will move you to the bottom of our list to contact

  Business response

  04/20/2022

  Hi there,

   

  Apologies while we were on Spring Break & spending needed time with family for Easter Thursday through Sunday.

  I see youve been helped & your student is set to finish. 
  
  Thank you for your patience during our short 4 days away.

  *****************************, Owner

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩