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          Business Profile

          Association Management

          Management Solutions NW

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Association Management.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Management Solutions NW is our property management for our townhome community. We pay $195 a month to them which covers for landscaping services. It has been an ongoing issue with landscaping not being done properly and our front yard in despair. I have reach out multiple times to our community manager sometimes with response and other times with no response. There are large patches of grass in the front that are dead due to no sprinklers in place to water the area properly. Bushes are not being trimmed and maintained. We have dead and diseased bushes in the front yard that have been addressed multiple times with no resolve. I am asking that we can remedy this issue with the property management to get this work done or decrease or refund our *************** since the services promised are not being provided adequately.

            Business response

            09/04/2024

            The association has been working to resolve these issues within the budget constraints of the 2024 budget. Each owner pays ****** monthly to the Wysteria Condominium Association.  This monthly fee goes towards many items not just landscaping. Approximately ***** per owner goes towards landscaping each month. 

            Management Solutions has been trying to work with this owner to get resolution to her concerns within the budget for this small condominium.  There have been adjustments made to the irrigation and plants replaced. The community does need to have some plantings refurbished not just at this unit. However, the Board of Directors has tried to keep assessment lower and as a result there is not a lot of extra funds to do these special projects. Management Solutions NW is not the decision maker. We work at the direction of the Board of Directors (owners elected by owners to run the association). 

            The Board is aware of the concerns and will continue to work to include some of the improvements when doing the 2025 operating budget. 

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          17010 135th Avenue Ct E

          Puyallup, WA 98374-8891

          Visit Website
          (360) 872-8798

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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