Complaints

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The sale of the Motor home, we were told that we would get a PDI (Post Delivery Inspection). Upon this inspection would be done in which included a safety Check. We were told that any repairs that we discovered would be addressed and would be done at their cost. After the sale, they deny the scope of the inspection and they denied they would fix things at their own cost. They didn't fix things that should have been fixed and instead tried to get My wife and I to share the cost of the repairs when they said that they would fix them. Based on the shop`s response to our inquiries this seems to be their standard practice and we are concerned others will be harmed by their practices. All of the repairs are safety concerns Bad Tires, the driver's seat lever broken, the backup camera not working, etc. Until these issues were addressed my wife and I could not take it off their lot. They took our information and drove it to our house ********************* and parked it half in the road. After they dropped it off they emailed my wife and told her where the keys were put.

  Business response

  04/04/2023

  This is the first I have seen this complaint so apologize for the delay! I will try to make this as brief as possible. We try very hard to make every customer happy! Unfortunately, we do get one every few years with buyer's remorse, as it is in this case! The Whitakers came to our lot, looked thru all of our inventory and picked out a 2007 (16 year old) motor home! Being family owned and operated and different then most, we do check out the appliances on used units, we then schedule the walk thru class to show customers that everything works and how to operate everything! The whitakers did this class and accepted delivery! a week later called to say they would like new tires (around $4700) and a few other things! We again reminded them they bought a used motorhome, the tires were fine not unsafe, but are on a used motorhome and probably need to be upgraded at some point, & saving so much money buying used , thats apart of owning a RV , we do not rebuild used units after a customer takes delivery and was clear to me they were just trying to find any way to return the unit. They sent multiple threatening letters from a lawyer I replied to and explained the same thing as I did with them, and now you the BBB. We follow every rule and do everything we said we would, But replacing tires on a 16 year old motor home after the fact is not realistic.  I hope they are out using it and making memories! Thank you ***************** . I also have every document signed by them accepting the unit at the time of delivery! 

  Customer response

  04/04/2023

   
  Complaint: 19584676
  
  I am rejecting this response because: We did not walk through their whole inventory; statement was untrue. Next we didn't wait no week to so called demand that we get stuff for free; another untruth. Next the attorney didn't send threating letters or my wife and I at all; another untruth. Matter of fact **** had us set up on a appointment on a Saturday to do a *** and we brought up the tires at that point. That Monday **** took it to their tire shop to have the tires looked at **** wrote us back and told us that their tire shop said that "all" six tires would have to be changed out at a special order of $4700 + Tax. **** asked ** if we would like to order them on our dime. We don't have buyers remorse at all we like the motorhome. We just believe that we were mislead into that they would do fixes that would be addressed at the time of the *** stated by ************************************        
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩