Complaints

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filled out three surveys 8/30/20249270Healthcare surveyClient Reject0 8/15/20249196Healthcare surveyClient Reject0 7/24/20249028Healthcare surveyClient Reject0 all were listed as "client reject" and I have not received the promised honorarium for any of them. I have not done a single survey for this site that has been given the promised honorarium. This is false advertising.

  Business response

  11/24/2024

  Hi Dr. *** ****,
  
  We regret any inconvenience caused.
  
  Regarding survey 9028 , 9270 and 9196, we apologize that the client found your responses unsatisfactory, resulting in the rejection of your submission. Therefore, no honorarium has been awarded for this survey. To prevent such occurrences in the future, we kindly ask you to review the questions carefully and provide your honest opinions.
  
  Your insights are crucial as they contribute to the development of new and improved products and services.
  
  We will make sure to cross check the reason and keep you updated.
  
  Should you have any further questions, please contact us at ************************************************************.
  
  Best regards,
  Team MDforLives

  Customer response

  11/24/2024

   
  Complaint: 22580844
  
  I am rejecting this response because:

  This is not acceptable at all. I spent the time doing the surveys and send multiple messages which you ignored.  You cannot just reject surveys whenever you want as you are collecting paid survey responses for free with bait and switch. 

  Business response

  12/05/2024

  Hi Dr. *** ****,
   
  We would like to inform you that the screener was included in the phone interview surveys 9270 and 9196. You qualified for the main survey; however, we attempted to call you multiple times to schedule it, but unfortunately, we were unable to connect. As a result, you are not eligible for the incentives. To be eligible for the incentives, you must complete the entire survey.
  For Survey 9028, the response was rejected due to answers that did not meet market research standards.

  
  Best regards,
  Team MDforLives

• Initial Complaint

  11/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  MDforlives is supposed to be a website for health care professionals to share insight, complete surveys and make some extra money. However, the company does not want to pay out the money they claim to offer. I have reached out to them several times about surveys I have completed and wanting to redeem my money for the gift cards they allegedly offer. Each time I get a very generic and contradicting response. I have received responses saying it takes 2-3 weeks to process and another response saying 6-8 weeks. Either way it had been over the time period for both of those. At this point I just want to redeem my rewards and close the account, never to use the service again.

  Business response

  11/20/2024

  Hi Dr. ****** ****,
  
  We regret any inconvenience caused.
  Regarding survey 9304 , we apologize that the study had taken longer than anticipated to close. As a result of which the incentive had not been credited. Kindly provide us some time for the incentive to be processed as we have just confirmed the closure.
  
  Your insights are crucial as they contribute to the development of new and improved products and services. We kindly request your cooperation during this time.
  Should you have any further questions, please contact us at ************************************************************.
  
  Best regards,
  Team MDforLives

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed a survey on 9/4/24 with survey ID 9215 and it has remained in pending status for nearly 1 month. I have made multiple attempts to contact the company, but they do not respond in any way. It seems quite intentional that this survey remains in pending status because as soon as it moves to completed status, my reward amount will reach the threshold to allow withdrawal of rewards. I have no other way to get through to this company so I am having to resort to what it appears many other people have had to do. I am very disappointed in this company.

  Business response

  10/03/2024

  Hi ***** **********,
  
  We regret any inconvenience caused.
  
  Regarding the survey ID - 9215 it is currently under review .
  Please be informed that , Upon completion of a survey, your responses will undergo a validation process lasting a minimum of 6- 8weeks.
  
  During this time, they will be reflected under "Points in Review." Once successfully approved, they will be released and begin appearing in the "Completed Surveys" section. We kindly request your patience and rest assured.
  
  Please note: If the answers do not meet the quality standards, they will be rejected and hence it will show under the incentives rejected section.
  
  Regards,
  Team MDForLives

  Customer response

  10/08/2024

   
  Complaint: 22363152
  
  I am rejecting this response because: Although the business has made a single contact to inform me they will look into the matter, nothing has been resolved and no further communication has been received. They stated they aimed to get back in touch with me within ***** hours. Considering only business days, the 48 hour window was closed yesterday. I will not rescind my complaint at this time. 

  
  Sincerely,
  
  ***** *.

  Business response

  10/23/2024

  Hi ***** **********,
  
  We regret any inconvenience caused.
  
  Regarding the survey ID - 9215 it is currently under review .
  As informed previously  , Upon completion of a survey, your responses will undergo a validation process lasting a minimum of 6- 8weeks.
  
  During this time, they will be reflected under "Points in Review." Once successfully approved, they will be released and begin appearing in the "Completed Surveys" section. We kindly request your patience and rest assured.
  
  Please note: If the answers do not meet the quality standards, they will be rejected and hence it will show under the incentives rejected section.
  
  Kindly do provide us the details where ***** hrs was the promised timeline for further investigation. Kindly provide us the timeline requested to process the incentive as this is our standard time frame. 
  As per the records the survey was completed on 04/09/2024 , hence completing 7 weeks only .
  
  Incase of any further queries , feel free to reach out to us.
  
  Regards,
  Team MDForLives

  Customer response

  10/23/2024

   
  Complaint: 22363152
  
  I am rejecting this response because:
  I initially would have had no issue with this response as I relented based on the explanation that it would **** *-8 weeks for approval of the survey. But since they are demanding proof that they offered a ***** hour response, I will copy and paste below the email response stating they would respond in that time frame. This is taken directly from the email response from the company and the only change I made is to remove my full name. If it becomes necessary, I will figure out a way to attach the email itself rather than copying and pasting it here. It is still disappointing that it has required this much effort to elicit a response from the company when they could simply monitor their "support contact" that is present on their website and respond appropriately. As seen by multiple other complaints, you would think the company would take a hint and do a better job communicating which would likely resolve the issue. Two simple changes would make all of these issues go away: 1- Respond to communications entered on your "contact us" support messaging system (and if that system is not getting messages through, FIX IT! Seems simple enough), 2- CLEARLY state on the website exactly what to expect in regard to timelines with payment of survey honorarium. If client knew when to expect approval and payment, or if you simply respond to messages from clients, there would be very little reason for ongoing BBB complaints against your company. I'm not a businessman nor do I have a degree in PR or marketing, but these seem like some pretty simple common sense solutions that could be enacted quickly and easily and would likely eliminate a lot of headache for the company. But, what do I know?...

  "Dear E K,
  
  
  We've received your inquiry and want to assure you that we're on it! Our team is already investigating the matter to provide the best resolution possible. We aim to get back to you within ***** hours.
  
  
  While we work diligently to address your concerns, we kindly request your patience and cooperation.
  
  
  Thanks for being a valued member of MDForLives community. If you have any additional information to share, feel free to let us know.
  
  Sincerely,
  MDFL Support Team
  
  
  Attention: ********** will be closed on September 16th, 2024 (Monday) in observance of the Public Holiday (Milad un -Nabi/Id-e-Milad). We value your inquiries and appreciate your understanding as there may be a delay in our response during this time."

  Sincerely,
  
  E K

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Payment for Completed Paid medical surveys never received and have not received any response from company despite many requests.

  Business response

  07/11/2024

  Hello ***********************,
  
  We apologize for the inconvenience caused.
  
  After a thorough review, we can verify that your PayPal voucher valued at $100,redeemed on 01/02/2024, has been processed from our end. The details of the voucher were sent to your registered email address,"*********************" via the email ID **************************** Please check your inbox, spam, or promotions folder for this information.

  If you still have any queries please reach out to us at **********************************.

  
  Best regards,
  Team MDforLives

• Initial Complaint

  07/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am waiting for payment for completed market research surveys 8437 from 3/7/2024 and 8464 from 4/17/2024. I am owed $75. This delay is unacceptable and when I contacted them on their website, I got no response. This has happened before. This company needs to start paying their physicians quickly or we will call you out on social media.

  Business response

  07/12/2024

  Hi *****************************,
  
  We regret any inconvenience caused.
  
  Regarding survey 8437, we apologize that the client found your responses unsatisfactory, resulting in the rejection of your submission. Therefore, no honorarium has been awarded for this survey. To prevent such occurrences in the future, we kindly ask you to review the questions carefully and provide your honest opinions.
  
  Your insights are crucial as they contribute to the development of new and improved products and services.
  
  Additionally, for survey 8464, we are pleased to inform you that an honorarium of $35 has been credited to your MDFL account. Please log in to verify this transaction.
  
  Should you have any further questions, please contact us at **********************************.
  
  Best regards,
  Team MDforLives

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since company's mail box is full and no response to any inquire via email. This is the only way for the company to move. I have two pending surveys. One is from ***** and the other is from *****. Could you please process both of them? Your competition is pretty fast when it comes to approving payment as they care about reputation of the company. I hope you do as well and you will address the needs of costumers who make money for you.

  Business response

  06/14/2024

  Hi ***************************,
  
  We apologise for the inconvenience caused.
  
  After investigating your issue, we identified that there was a delay in processing your incentive due to a technical issue. We raised this with our internal team, and the issue has now been resolved. We can confirm that the honorarium of $10 for survey 7115 has been credited to your MDFL account. Please log in to your MDFL account to verify this.
  
  Additionally, please be informed that you completed survey 8704 on 30/05/2024. Upon completion, your responses undergo a validation process lasting a minimum of 6-8 weeks. During this time, they will be reflected under the "Review History Dashboard" of your MDFL account. Once successfully approved, they will be released and begin appearing in the "Survey History Dashboard" section. Kindly see the attached screenshots for your reference. 
  
  Please note: If the answers do not meet quality standards, they will be rejected.
  
  Feel free to reach out if you have any further queries at **********************************.
  
  Regards,
  **** - Team MDforLives

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi BBB,I redeemed USD $200 ************* Card) on MDforLives on 01 May 2024. On 02 May 2024, I received an email message that my gift voucher code for this redemption has been updated on my survey dashboard on the MDforLives home page. However, when I logged into my account, I do not see a voucher link or PIN (like I do for my prior redemptions). See the attached screenshot. I contacted MDforLives on the website and I have not received a response at all. I would like this issue to be investigated and resolved.Thank you,*********************** *****************

  Business response

  05/07/2024

  Hi,

   

  Go to MyPrepaidCenter.com/redeem and enter code(Given in the dashboard)
  Complete the online registration page and accept the cardholder agreement and e-sign agreement, then you will be able to view your 16-digit card number, expiration date, security information, where your card can be used, available balance, transaction history, etc.
  Plastic card available upon request. Requesting a plastic card will reduce the cards value by $3.00 for manufacturing and fulfilment cost, and can take 7-14 business days.
  Recipient can request a plastic card once they have completed the card registration and activation at MyPrepaidCenter.com?

  Customer response

  05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company is group that consults medical professionals for their paid opinion by way of surveys. I have completed requested surveys through the company but have not received compensation as promised. They claim to review surveys for 4-6 weeks before releasing funds to be redeemable.Multiple months have passed and compensation remains pending. This is despite reaching out to company directly and not receiving any response. This is not a one off issue. A look through the companys ****** reviews shows multiple people have had the same issue. This is inconsistent with the usual practices of other businesses in the field. I am highly suspicious that this company keeps money for surveys and doesnt pay medical providers, who do the surveys, their promised portion. I just want my compensation as promised so that I can then cancel my account with this predatory group and never do business with them again.

  Business response

  04/15/2024

  Hi,

  I would request you to share the survey id to investigate further.

  Regards,

  Team MDFL

  Customer response

  04/15/2024

  Hello, 

   

  I am only messaging through BBB as I do not trust this company to resolve issue when contacted independently. 
  

  survey IDs or project numbers were included in attachments but they are8365 and 8309. 
  

  I have attached their email directly to me which only came after my BBB complaint and never to my original query through them. 

  Business response

  06/13/2024

  Hi ********************************,
  
  This email is in response to your BBB query.
  
  After investigating your issue, we confirm that the honorariums of $35 and $70 for surveys 8309 and 8365 have been credited to your MDFL account. Please log in to your MDFL account to verify this. kindly see the attached screenshot for your reference.
  

  Feel free to reach out if you have any further queries at **********************************.
  
  Regards,
  **** - Team MDforLives

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I completed two surveys on the site recently, the first one a little over 1.5 months ago and the second one about two weeks ago. I cannot say what the survey ID is for each as it is listed nowhere on the site. There is no record that I completed these surveys other than I am now listed as having completed three surveys (instead of one) and the pending compensation for these two surveys is listed as $70. The problem I have is that the first survey has been 'under review' for at least 1.5 months now. Moreover, when I contacted the company twice through their website messaging system, I got no response. I sent the first message about 3 weeks ago and the second message about 1 week ago. As I am unable to get a response and given the protracted amount of time since completion of the first survey, I am worried that I have slipped through the cracks. This is not in keeping with their advertised service of payment for completed surveys.

  Business response

  03/25/2024

  Hi *****,

   

  We apologize for any inconvenience caused.
  This is to confirm that you have completed the following surveys and are eligible for the honorarium. The same status must be reflected in the 'Incentives in Review' section. Both studies are currently live, and we adhere to the following honorarium release timeline: typically, honorariums are disbursed 6-8 weeks after the study's closure. This information has also been communicated in the survey invitation,

  8085 Healthcare survey 30 11/01/2024 Complete
  8435 Healthcare survey 40 06/03/2024 Complete

  Regards,

  Team MDForLives

  Customer response

  04/10/2024

  Hi, here is the update:  the company MDforLives did finally review one of the two completed surveys, however the second survey remains un-reviewed.  I requested payment for the one reviewed survey on 3/26/24 (with payment to be in the form of a virtual **** card).  I have not yet received the virtual **** card despite their advertising that it should only take 7-10 days to receive this from the time of redemption. Thank you and I appreciate your help.

   

  Best,

  *************************
  

  Customer response

  05/01/2024

  Hi, I would like to re-open the case against MDforLives as it has not been mediated.  How do I go about doing this?

  Thanks and best,

  *************************
  

  Business response

  06/13/2024

  Hi *****************************,
  
  This email is in response to your BBB query.
  
  After investigating your issue, we confirm that the honorariums of $30 and $40 for surveys 8085 and 8435 have been credited to your MDFL account. Please log in to your MDFL account to verify this. kindly see the attached screenshot for your reference.

  
  Feel free to reach out if you have any further queries **********************************.
  
  Regards,
  **** - Team MDforLives

  Customer response

  06/13/2024

   
  Complaint: 21423989
  
  I am rejecting this response because:

  1) Although it is true that I was credited $30 and $40 for surveys 8085 and 8435, respectively,

  2) When I went to redeem $50 from my account on 3/26/24 for a prepaid virtual **** card, I was supplied a voucher/code link which is nonsensical.  See attachment which shows a screenshot of the voucher code/link.  I also received an email on 3/27/24 stating that the $50 redemption was available (see attachment with screen shot).  To reiterate, there is nothing I can do with this voucher code/link; there is no website in which to submit this and receive a virtual ****; the code is unusable.  

  3) If there is a way to use this code to actually receive a virtual **** card prepaid with $50, then please inform me of that way and I will be happy to drop this complaint.
  
  Sincerely,
  
  *************************

  Business response

  06/18/2024

  Hi *****************************,
  
  We understand you are having trouble redeeming your Prepaid ************ voucher. Please follow the steps below to redeem it:
  
  1. Visit MyPrepaidCenter.com/redeem and enter the provided code.
  
  2. Complete the online registration form, agreeing to the cardholder and e-sign agreements. Upon completion, you will gain access to your 16-digit card number, expiration date, security details, accepted locations, available balance, transaction history, and more.
  
   3. A plastic card is available upon request, with a $3.00 reduction in card value for manufacturing and fulfillment costs. Delivery may take 7-14 business days.
  
   4. You can request a plastic card after completing registration and activation at MyPrepaidCenter.com?. 
  
  Note: In the future, you will have a link available next to your Prepaid ************ voucher code on your redemption history dashboard through which you can redeem your rewards.
  
  Feel free to reach out if you have any further questions. You can write to us at **********************************.
  
  Regards,
  Team MDforLives

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much (to all parties) for resolving this
  

  Best,
  
  *************************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This business was suppose to send me a PayPal voucher for $200 for doing surveys. They are giving me a hard time saying the email with voucher was sent. It has not happened and asked for them to send the voucher to an alternate email but they are so slow. They to this day have not paid me. The Order ID is ********. Two support tickets were opened and one says resolved when it has not been resolved. The two support ticket ID are **** and ****. Please resend my voucher to the alternate email of ******************* since you are all having problems sending the voucher to *********************

  Business response

  02/19/2024

  Hi *************,

  We apologize for the inconvenience. According to our records, the payment has already been processed and closed. Kindly check your spam folder; if you have not received it, please contact us at ********************************** for further assistance.

  07/02/2024 200 PayPal *** Close

   

  Regards,

  Team MDForLives

  Customer response

  02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩