Reviews

Our family has purchased or leased over 12 vehicles from Brotherton GMC. They have been fantastic to deal with every single time and make the purchase experience easy. The staff is always friendly and professional. The sales, finance, and anyone else at Brotherton GMC are fantastic. I would highly recommend this business.

So I waited a bit to post this review to really think over my experience with ***********, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I do feel my dealings with them do need be documented.** December 2023 I purchase a used 2015 Suburban from them. I contacted their sales ***** online and we negotiated the cost/financing prior to my arrival.Upon inspection of the *** I noticed some things that needed repair and they covered a new rear wiper, auto open rear hatch fix as well as replacement of tires that had gouges in the side (2). I get into financing and going over the "we owe" items their finance person starts talking about warranty and maintenance contracts. He brings up that with the "we owe" items and the cost of repairs of these newer cars that a warranty etc. would be a good way to help offset those costs. He offers me a "bumper to bumper" warranty as well as a maintenance contract that I was told would cover the general maintenance items that are not covered by warranty (including tires) so with the combination of the two I would really drop my one off out of pocket costs to near nothing......Fast forward to a couple months later and I start having issues with the car, I get it in to their service ***** with a non working A/C, trim panels that literally FELL off the car as well as worn front tires and in need of an alignment. My service advisor pulls up my paperwork and my "bumper to bumper" warranty really is ONLY a power train warranty that covers failure of the engine and transmission and that great maintenance contract I bought literally covers 4 oil changes a year and if I get a nail in my tire.The maintenance contract cost me ******* Warranty I want to say is ******* So I bring this to the dealerships GM attention and he gives me the option of cancelling the warranty OR for an extra ******* (I believe) I can pay to have the warranty I thought I was getting

This is the worst dealer I've ever dealt with.I placed a pre-order for Cadillac Lyriq in early Nov (you have to specify a store when placing the order) hoping to get it by early 2023 (it said so on the pre-order site). A few days later after being told the delivery timeline had been pushed to late 2023 I decided to cancel the pre-order.Despite the fact Cadillac says explicitly the pre-order deposit is FULLY REFUNDABLE, Brotherton Cadillac REFUSED to process my refund.I've made multiple calls, the sales rep told me they cannot do the refund and asked me to contact Cadillac. That turns out to be a lie as I called Cadillac and they explicitly told me the money went to the dealer (verified by what's shown on my bank account). I tried to call the sales manager but none of them picked up the call or called back after I left several voice messages.The pre-order deposit is just $100 bucks, sure it's not a big deal. I would've just let it go since it's not really worth my time. But part of me felt like this is a scam and I will do whatever it takes to have my money back. At this point, it's not about the money, but chasing after a crooked dealer that refused to honor its promise.So here I am, a month later and after several futile attempts to resolve the issue, still haven't got my refund.If you're reading this, I would seriously think twice before dealing with this dealer or putting my money in their hands.