Reviews

Hi ****,

Thank you for reaching out. I want to express my sincere apologies for any inconvenience caused by this incident, especially considering our long-standing relationship. 

I want to assure you that upon receiving the returned ******, our team conducted a thorough inspection. It was compared to another item in the same color in our shop, and it was determined that there were no defects present.  Additionally, upon receipt, we noticed that the hang tag was found at the bottom of the wig box.

Upon reviewing your order this morning, I see that it has been refunded to you, with the exception of the Route Package Protection and restocking fees.

Please know that we value each and every one of our clients, and we sincerely hope to have the opportunity to work with you again in the future. However, if you choose to explore other options, we understand and wish you the best of luck.

Once again, I apologize for any inconvenience caused, and please feel free to reach out if you have any further questions or concerns.

Thank you.

*******

Hi ****,

Thank you for reaching out. I want to express my sincere apologies for any inconvenience caused by this incident, especially considering our long-standing relationship. 

I want to assure you that upon receiving the returned ******, our team conducted a thorough inspection. It was compared to another item in the same color in our shop, and it was determined that there were no defects present.  Additionally, upon receipt, we noticed that the hang tag was found at the bottom of the wig box.

Upon reviewing your order this morning, I see that it has been refunded to you, with the exception of the Route Package Protection and restocking fees.

Please know that we value each and every one of our clients, and we sincerely hope to have the opportunity to work with you again in the future. However, if you choose to explore other options, we understand and wish you the best of luck.

Once again, I apologize for any inconvenience caused, and please feel free to reach out if you have any further questions or concerns.

Thank you.

*******

Hello -

We appreciate your feedback regarding your recent purchase, and we sincerely apologize for any dissatisfaction you may have encountered.

During the inspection process while processing your return, our team noted that the item in question exhibited frayed lace. It's important to emphasize that this item, in its current condition, is ineligible for return in accordance with our Return Policy.

We understand your concerns and are committed to supporting all of our clients. However, our policy stipulates that we cannot accept items that are damaged or do not meet the criteria outlined in our Return Policy. We kindly remind our customers that the Return Policy is provided at the checkout stage for their review before completing any transaction.

Our top priority is to provide high-quality service and to offer only quality, well-established major brands within the industry. We value your business and hope to continue serving you with the same dedication to excellence that you deserve.

If you have any further questions or require additional assistance, please feel free to reach out to us. We are here to address any inquiries or concerns you may have.

Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

Hi ******** -

Thank you for your information.  I have checked all three of the orders that you have placed with us and we have no record of receiving any information on the concerns you have stated in your review.  The most recent order was a clearance item.  These items are thoroughly inspected by our trained Returns Department.  Each item goes through an inspection process twice before being shipped out.  If you would like to reach out to us directly with photos, and an explanation of your concerns, we will be happy to take a look at them.  

I apologize for your frustration and would request that you provide us an opportunity to address these concerns.  You can reach us at **********************************.

Thank you!

Hi ***,

I apologize for any frustration you may have experienced with your purchase. All wigs, with the exception of clearance items, ship directly from the manufacturer.  All clearance items are inspected upon receipt and again before they are shipped out to the customer to ensure quality.

There is a small percentage of wigs that come directly from the factory/manufacturer that have defects. If we receive an item back that is defective, ********** back to the manufacturer for an inspection and credit if there is any question. Our team received the product in question back, and it was inspected by two separate team members. It was determined that the wig was not defective and was packaged correctly based on Noriko's packaging requirements. 

We waive all restocking fees if a re-purchase/exchange is made. In this case, an exchange was not made, which is why you were charged a restocking fee. I apologize for your frustrations. We value all of our customers and always want to work to make things right. If you would like to connect with a supervisor to see if we can resolve this issue for you, please email our support team (**********************************). 

Thank you for the opportunity to serve you. 

Best,

******