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Initial Complaint
12/11/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a lab test done on July 16, 2024 which was preformed at a lab in Federal Way Washington. This lab was ordered by my doctor at Kaiser 3 months prior and I was informed that the timing of the lab was paramount to the accuracy of the test. My complaint is that I believe that the price of this procedure ($1,055.55) is way too high, I was not informed of this price before I had the procedure done. This test was done in an a unfortunate time where I had a lapse of medical coverage. I had acquired a new job and my I did not qualify for coverage from Washington Apple Health as I previous had as of June 2024. I contacted Washington Health Plan Finder to get private coverage through Kaiser and was approved of coverage starting July 2024. I contacted both Kaiser and Washington Health Plan finder to find out how to pay my premiums so that I could complete enrollment of my coverage. I was given conflicting information from both parties and was told that I would receive a bill through Kaiser's member services web portal. The month of July went by and I received no bill and my enrollment for health insurance was rescinded. I contacted Kaiser and was told that I was denied of Coverage for lack of payment. I told them there was a miscommunication and that I never received a bill. It appeared that I had to sign into a separate we portal that I was not aware of. After almost 2 month of fighting with Kaiser and communicating with Washington Health Plan Finder, I was finally able to get health insurance but they would only give it to me for the month of August onward. This made this specific bill not covered by any health insurance. Neither Kaiser or Washington Health Plan Finder will allow me to retroactively pay for and have insurance for the month of July. Additionally, upon researching the price for the procedure under Washington State Health ************** is estimated to be $13.38. For these reasons I feel that I am being unfairly overcharged.
Business response
12/12/2024
Dear Better Business Bureau (BBB),
Thank you for your notice about a concern brought to your office by the individual named in your letter dated December 12, 2024.
Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB.Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility,we will forward this complaint to Member Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.
Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach *************** by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,
******* L
Member Relations Coordinator
Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.
Customer response
12/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this moment. They have reached out and told me they would contact me within 30 days to follow up on this complaint. After this I will either not be contacting the Better Business Bureau and this situation will be closed, or I will reach back out to continue my complaint.

Sincerely,

******* *******
Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Dear BBB Team,I am filing a complaint against Kaiser Permanente regarding an administrative error that has left me without health insurance coverage. The issue stems from my transition from employer-sponsored coverage to a new Marketplace ******* June 2024, I lost my employer-sponsored coverage with *********, a *******-based non-profit. Upon termination, ********* assured me that my insurance coverage would remain active until July 31st. However, it was canceled prematurely on July 1st. As a result, I signed up for a new Marketplace plan with Kaiser Permanente, the same provider as my previous policy.Unfortunately, my new policy was issued under the same group number as my previous employer-sponsored plan. This administrative error has caused significant confusion:Despite enrolling in the new plan, I have not received any information on how or where to pay my premium.The policy has since been canceled due to non-payment, despite my efforts to resolve the issue with Kaiser Permanente.I believe this overlap with my previous employer's plan may be the source of the problem. I have contacted Kaiser Permanente multiple times, but I have received no assistance or resolution. This ongoing issue has prevented me from accessing critical healthcare services, causing both financial and emotional distress.I am requesting that Kaiser Permanente urgently investigate this administrative error, issue a corrected group number for my Marketplace plan, and reinstate my policy with the proper premium payment information. I appreciate any assistance the BBB can provide to ensure this matter is resolved promptly and that my health insurance coverage is reinstated.Thank you for your time and support.****
Business response
10/25/2024
Thank you for your notice about a concern brought to your office by the individual named in your letter dated October 21, 2024.
Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB. Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility, we will forward this complaint to Member Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.
Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach *************** by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,
******* *.
Member Relations Coordinator
Customer response
10/25/2024
Dear Kaiser Permanente Team,

I am disappointed with your response regarding my complaint (Case #CAS-1190321-B32D00). While I appreciate your acknowledgment of the issue, the actions taken so far are insufficient and have only added confusion to an already unacceptable situation.

I reject your response - and below are the reasons why.

Despite my attempts to clarify and resolve this matter, I continue to receive contradictory information:
*Policy Status: Your correspondence through the BBB and my direct communications have not clarified whether my current health insurance policy is active or inactive. I require an immediate and clear answer regarding my coverage status.
*Administrative Errors: It is evident that my policy was incorrectly set up with the same group number as my former employers plan. This is a serious error on Kaiser Permanentes end, yet there has been no clear plan or timeline for correction.
*Lack of Communication: I was never informed about any requirement for "necessary qualifying documents" as indicated in your recent message. I have not received any prior communication outlining what was needed or where to submit such documents. This lack of proactive communication is unacceptable and has contributed to the delay in reinstating my coverage.

I urge you to expedite the correction of this error and provide a comprehensive, clear update on the status of my policy.

I also need a specific action plan detailing the steps Kaiser Permanente is taking to resolve this and ensure that my coverage remains intact. If this is not resolved promptly, I will escalate the matter further through regulatory bodies and additional consumer protection channels.

I look forward to your swift response.
****
Initial Complaint
10/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife visited a doctor on 9/12 where the doctor decided to discontinue taking ******* and switch to another eyedrops. However, a couple of weeks later we received a refill for *******, I believe it was sent by mistake since it was already discontinued. Visited Kaiser pharmacy in ******* and they advised they can't take it back because the mailing package was opened and they can't issue a refund. Tried to chat and call Kaiser, was referred to another department a few times, ending up with Pharmacy ********'s a minor thing, but I don't see what I did wrong to be charged for the refill that the doctor said to stop using.
Business response
10/07/2024
Dear Jessica H,

Thank you for your email received on October, 03, 2024, about a concern brought to your office by our member. We do appreciate you bringing this to our attention for awareness as our goal is to create an excellent member experience. We have forwarded this issue to our Grievance Department who will provide the resolution directly to them at the conclusion of the review.

We appreciate the opportunity to review these concerns. Should you have any questions about this response, please let me know or call me directly at 206-630-1899, Monday through Friday from 8 a.m. to 5 p.m.

Sincerely,
Amanda Bowers (She/Her)
Coordinator, Member Relations
Appeals and Grievance – Washington
Health Plan Member Services
Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc
Initial Complaint
10/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have called the numbers for patient financial services as directed to get a copy of an EOB to submit to my *** account for reimbursement. I have called 6 times and still not recieved this. I am dumbfounded that a copy of an eob would take 2 to 3 days to recieve to begin with. I work for an administration office and i can send this over to a member wihtin 20 minutes. Not only that it has now been 6 days and I still have not recieved. I called again today to speak with a supervisor and was on a hold for over 52 minutes. I asked where there location was and was told the phillipines. i am so incredibly frustrated by the disconnect Kaiser Permanente shows with everything they do i will be leaving during open enrollment.
Business response
10/10/2024
Dear Jessica H,

Thank you for your email received on October 2, 2024, about a concern brought to your office by our member. We do appreciate you bringing this to our attention for awareness as our goal is to create an excellent member experience. We have forwarded this issue to our Grievance Department who will provide the resolution directly to them at the conclusion of the review.

We appreciate the opportunity to review these concerns. Should you have any questions about this response, please let me know or call me directly at 206-630-4748, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,

Stevie Fraser (She/They/It)
Coordinator, Member Relations
Appeals and Grievance - Washington
National Health Plan

Kaiser Foundation Health Plan of Washington
2715 Naches Ave. SW
Renton, WA 98057
Grievance Department Main Line: 1-877-828-4509
CDS: 8-954-4748
Direct Line: 206-630-4748
E-mail: Stevie.L.Fraser@kp.org
www.kp.org/wa

Coverage provided by Kaiser Foundation Health Plan of Washington
Initial Complaint
09/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up for ***** for me and my family via the ** healthcare marketplace. I was told that I needed to pay the premium before my policy start date. I called 6 times and their system disconnected me each time. Then, I tried to get a callback but ***** called me and didn't have access to Washington State. I also tried to pay the initial premium online and that failed as well. so far, I have not been able to get in touch with anyone from Kaiser **. The Kaiser California folks tried but couldn't get anyone either. I'm very frustrated and concerned we will not have benefits come October 1st. HELP!
Business response
09/19/2024
Hello,
Thank you for forwarding this complaint for our review. This complaint will be processed as a standard grievance will be resolved directly with the consumer.
Thank you,
***** *.
Grievance Coordinator
Member Relations Health Plan Administration

Kaiser Permanente Health Plan of Washington
Health Plan Product, Service and Administration
***********************************
Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, ****
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail,you are prohibited from sharing, copying, or otherwise using or disclosing its contents.
If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.
Customer response
09/19/2024

Complaint: 22294671

I am rejecting this response because I still have not received a response from Kaiser directly and my benefits are supposed to start in 10 days and I still cant make the initial premium payment. My cobra ends 9/30 so I need this fixed asap! I spent three hours trying to get through to Kaiser Washington with no results. I also submitted the documentation for the special enrollment and didnt get a response. So far, Kaiser Washington has been terrible to deal with to get setup.

Sincerely,

***** *****
Business response
10/03/2024
Hello,
Please see attached as response was submitted on September 19, 2024.
Please let me know if you have any additional questions.
Thank you,

**** *.
Initial Complaint
09/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Kaiser Permanente has never been able to fix my account in order to access anything on their web site or app. It's been over two months. When I try to get on a waitlist for an appointment, the clinic tells me that the notification is through the app which I cannot access. With everything being ONLINE, they are denying me access to my own health care. I've talked to their web support weekly. All they do is tell me the same "troubleshooting" steps and tell me that a ticket has been escalated. When I ask someone else about the escalated ticket, they tell me that the status is marked complete.
Business response
09/17/2024
Re: Complaint ID # ********

Dear Resolutions Specialist:

Thank you for your notice about a concern brought to your office by our member on September 17, 2024.

Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB.Therefore, this response is acknowledgement that we are in receipt of this concern. We will forward this complaint to Member Relations to investigate and provide resolution. Upon completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.

Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received services at a Kaiser Permanente facility or through our health plans.Thank you for your partnership.

If the individual needs assistance in the meantime, they can reach *************** by phone at ************** or by email at ********************* Monday through Friday, from 8 a.m. to 5 p.m.

Sincerely,

******* L
Member Relations Coordinator
WA ************ Grievance Operations

Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, ****
Customer response
09/23/2024

Complaint: 22294302

I am rejecting this response because:
there is no third party to complain to for a resolution. Anytime I call or email Kaiser your company just refers me to web support. THE web support that cant fix my problem.

Sincerely,

**** ******
Business response
09/30/2024
Complaint # ********
Due to privacy reasons, we are unable to respond to the complaint through this method. We previously opened a formal grievance for our member, and we will respond to her directly once the investigation has completed.
Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am reporting a major HIPAA & civil rights violation and a billing error. I have a ******** Advantage Plan through Kaiser Permanente. On July 23, 2024, during a phone appointment with my primary care provider, it was discovered that my personal patient records had been merged with another patient in *******,Some of these records are in a Care Everywhere Chart, which I was denied access to in writing by Kaiser. The portion of my records, which I accessed through my chart with Kaiser, also revealed five MRI reports in my file as well as a referral that were not mine.I have made several attempts to resolve this with Kaiser. During an in-office visit with my primary care provider on August 19, 2024, I sat down with the ************** Administrator who assured me that he had resolved this issue. But I then discovered my Care Everywhere records from 2020 on had been erased.I was referred to the Health ****************************** She assured me she would correct the co-mingled medical records. In a follow-up conversation with the Health ***************************** on Friday, August 23, 2024, I was able to determine that the mistaken MRI ****************** had been removed from my private records. However, the medical records in my Care Everywhere Chart that had been erased had not been recovered and restored.I contacted MultiCare and Catholic Health Net on September 2, 2024 in an attempt to find my missing Care Everywhere medical records. I discovered a medical bill with Multicare for $456, which is itemized as treatment at ******** Health in ******************, *****. I have never received treatment there, and this bill apparently belongs to the other **** *****. But, I am listed as the person responsible for payment with the bill listing my name and personal mailing address as the responsible party.A major mistake could be made in the medical treatment of me or the other person with the same name based on these faulty & incorrect medical records.
Business response
09/12/2024
Dear Better Business Bureau (BBB),
Thank you for your notice about a concern brought to your office by the individual named in your letter dated September 10, 2024
Due to privacy reasons, we are unable to address any individual’s complaint in detail through correspondence with the BBB. Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility, we will forward this complaint to Member Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.
Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach Member Services by phone at 1-888-901-4636, Monday through Friday from 8 a.m. to 5 p.m.

Sincerely,

Christine J
Member Relations Coordinator
Customer response
09/12/2024

Complaint: 22242520

I am rejecting this response because: I have already contacted Member Services at Kaiser. They were the first department at Kaiser I reached out to for help. They were no help whatsoever. After weeks of trying to resolve this, it is still not resolved. This issue now involves several HIPAA violations.

Sincerely,

Judith Jones
Business response
10/08/2024
Thank you for your email received on October 3, 2024, about a concern brought to your office by our member. We do appreciate you bringing this to our attention for awareness as our goal is to create an excellent member experience. We are currently working to address this issue with our member through our Grievance Process and will respond directly to them at the conclusion of the review.
Initial Complaint
08/28/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not able to schedule a preventive care appointment or filing a complaint for a service that I have received because the conversation has been disconnected by Kaiser staffs who constantly blame on the bad connections or miscommunications.
Business response
09/04/2024
Dear Better Business Bureau (BBB),
Thank you for your notice about a concern brought to your office by the individual named in your letter dated August 30, 2024.
Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB.Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility,we will forward this complaint to Member Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.
Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach *************** by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,
**************
Member Relations Coordinator
Initial Complaint
08/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is *****************, and I am a member of Kaiser Permanente through my employer, with Member ID ********. I am writing to formally request an immediate resolution regarding the coverage of a Typhoid oral vaccine, which I picked up from the Kaiser Northgate Pharmacy. Despite having medical insurance coverage through Kaiser, I was required to pay $132.19 upfront for this vaccine, as the pharmacist incorrectly informed me that it was not covered under my plan because it was a travel medication.Since then, I have contacted Kaiser member services and the pharmacy multiple times to clarify this matter. Unfortunately, each conversation has only added to the confusion. I have received contradictory information from different agentssome confirming that the vaccine is covered, and others stating that it is not. On August 9, I spoke with the head pharmacist of mail order, who confirmed that the vaccine was indeed covered, and informed me that the prescription was being reprocessed. However, when I followed up today, I was once again told that it is not covered, and that there was nothing they could do because "the computer wouldn't let them."This inconsistency is unacceptable, particularly given that my plan description ("2024 Summary Plan Description") explicitly states on Page 216 under "Covered Drugs": This benefit covers: Prescription drugs, including medications and injections, for anticipated illness while traveling.Given this clear language, I request that Kaiser Permanente honor the terms of my plan and promptly refund the $132.19 that I paid for the Typhoid oral vaccine. Additionally, I would appreciate a definitive explanation of why there has been so much contradictory information provided and how this issue will be rectified to prevent future occurrences.
Business response
09/12/2024
Dear Better Business Bureau (BBB),
Thank you for your notice about a concern brought to your office by the individual named in your letter dated August 16, 2024.
Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB.Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility,we will forward this complaint to Member Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.
Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach *************** by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,
******************
Member Relations Coordinator
Initial Complaint
04/03/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter and I were enrolled in an insurance plan through Kaiser Permanente at the start of 2024. We paid the ***************** premium and set up auto pay. In February, the auto payment did not process due to a glitch in the Kaiser website. The card used for autopay was valid and used successfully for autopay in January. I was notified on February 22 that the autopayment did not process. I called Kaiser and was told their autopay system was having issues. I manually paid in full for the February and *************** premiums on March 5. On March 22, I received a letter from Kaiser stating that my insurance policy was cancelled effective January 31 due to non-payment of premiums. I filed an appeal requesting reinstatement of the insurance policy, noting that the premiums were paid in full. Kaiser denied the appeal. Kaiser has acknowledged receiving the premium payments and has stated they will refund the premium payments for February and March, however they are still claiming the policy was cancelled due to non-payment of premiums. Because Kaiser is claiming that the policy was cancelled due to non-payment of premiums, I am unable to sign up for another policy or qualify for COBRA. My daughter and I are effectively banned from signing up for health insurance for the remainder of 2024 because of Kaiser's refusal to accept our insurance premium payments and back date the policy cancellation date. In 2023, I had two unexpected surgeries and paid the legal maximum allowable out of pocket amount. In 2023, I also had a one month late payment of my insurance premium and Kaiser did not cancel coverage or threaten to cancel coverage. It is my belief that Kaiser cancelled my insurance coverage this year because they saw me as high risk and non-profitable. Kaisers actions violate my legal right to health care. My request to Kaiser is to either reinstate the policy, or provide a policy cancelation date of March 31 to allow me to sign up for health insurance elsewhere.
Business response
04/08/2024
Hello,
We have sent the member an acknowledgement letter regarding their grievance on April 5, 2024.
Their filed complaint (grievance) is currently under review and awaiting further investigation with our ********************** However, I have confirmed that on April 3, 2024, one of our representatives did submit a request directly to our ********************* requesting to refund the member in the amount of $1,465.92. The member was advised to please allow 7-10 business days for this process.
We will notify the member directly once the grievance process has been completed.
Thank you!
Customer response
04/08/2024

Complaint: 21528173

I am rejecting this response because:
The health insurance premium was set up to autopay. The autopayment processed successfully on 1/2. Kaiser's payment processing system failed to process the Feb autopayment on 2/2. This was not due to any issue with the credit card or account balance. On 2/22, I set up a new credit card for autopayment and set the payment to process on 2/29 to pay the Feb and Mar premiums in full. Kaiser's website again failed to process the autopayment and I received a message on 3/1 stating that the autopayment was not successful. Following this, I called Kaiser by phone regarding the unpaid bills and was told over the phone that Kaiser's system was having issues with processing autopayments. I then made a manual payment on 3/5 for the Feb and Mar premiums, paid in full.

It was after paying the premiums in full that I received a letter from Kaiser notifying me of the coverage cancellation, effective 1/31. Throughout this process, I have made a good faith effort to pay the premiums in full and on times. Kaiser's payment processing system had failures which affected my ability to pay the bills on time. Ultimately the policy premiums were paid in full on March 5.
Even after receiving the letter of cancelation from Kaiser, my account remained enrolled in autopay. I finally received an autopay cancelation notice from Kaiser on 4/5.
The non-payment of the insurance premiums were due to a processing issue on Kaiser's end. There are two outcomes to the situation that would be acceptable to me: 1) Reinstate my insurance coverage with Kaiser and I will continue to pay the monthly premiums. 2) Cancel the insurance coverage effective March 31 which is the date that the insurance premiums have been paid through. I will then be able to enroll in insurance through a different provider.

Sincerely,

***************************
Business response
05/02/2024
Dear Better Business Bureau (BBB),

Thank you for your notice about a concern brought to your office by the individual named in your letter dated Apria 25, 2024 and was assigned an ID of ********.

Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB. Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility, we will forward this complaint to ****** Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.

Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
If the individual named in the complaint wants assistance in the meantime, they can alternatively reach ****** Services by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
Sincerely,
******************

****** Relations Coordinator
Customer response
05/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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