Reviews

I was I was accused of stealing also threatened by a LP worker inside the Buckhead Nordstrom rack store legal actions will be taken. I filed a complaint with the store manager waiting for a response. This happened on January 12, 2025. I fear for my life both of the ********** threaten to kill me. Also follow me outside to my car. The police was called. report was made.

Thank you for alerting us to the situation. We have notified the store of your feedback and the situation will be researched.

******** customer service. I have been a ******************** customer for years and its just sad to see what the company has turned to. I purchased a Burberry polo shirt and i have purchased luxury items from them before, unfortunately the item didnt fit and it was a Christmas gift and so i tried to submit a return and was told i cannot because it was purchased through a third party vendor so i have to reach out to them. The third party vendor is Burberry when i reached out to them the response was:Thank you for contacting ************************** We apologise for any misinformation that has been ************ has been brought to our attention that Nordstrom customers have been instructed to contact ******** directly to facilitate returns and/or exchanges. Please be advised that ******** is not permitted to facilitate returns or exchanges for purchases made at any authorised retailers. Rest assured this information is working to be correct. Please contact Nordstrom for the Return/Exchange Policy and available exceptions. I contacted them again and spoke to a supervisor and she was even worse off to say that Burberry has my money so i shoukd reach out to them. I said i purchased the item from a Nordstrom site and my Nordstrom credit card was used so how would ******** refund me she said well they have your money not Nordstrom. Its incredibly sad whatever business Nordstrom has with third party vendors the customers shouldnt be the ones suffering the consequences get your business in order before doing business where its reflecting negatively on your business and customers and Im not gonna stop until i get my money back if i have to sue Nordstrom i will.

We are sorry to hear this was your experience. Nordstrom Marketplace returns are eligible for a full refund by their given return-by date. Return dates can be found in your purchase history. Returned items must be in the same condition as when they were received: unworn, undamaged, unaltered and with the original tags. Returns that don't meet this policy are unable to be accepted. Unfortunately we are unable to accept the return since the return by date has passed.

Your website states free 14 day return which can also be interpreted as after 14 days the customer is responsible for the return how about rephrase that and state the return by date as is done with other products on your website so that customers don't get stuck with expensive products they cant use its very sad how these huge corporations care so little about consumers and its all about your profits.

I am writing to formally lodge a complaint regarding an incident that occurred on 12/23/2024 at your store located at ****************************************************************** my visit between 4:00 and 5:00 PM, I was aggressively approached by a security guard who accused me of shoplifting. Despite repeatedly informing him that I had my receipt, he continued to confront me in a violent manner. He pushed me against the wall and threw me to the ground, causing me physical harm. This altercation took place outside the ******** evidenced in the security footage, I repeatedly stated that I had my receipt. The violent aggression I experienced led to an anxiety attack, for which an ambulance was called. I requested to contact the police multiple times, but the security staff falsely claimed that they had already called them.The actions of your security personnel violated numerous protocols, and I am considering legal action against both your store and the security company involved.I would appreciate your prompt attention to this matter and a detailed explanation of the actions you will take regarding this incident. I look forward to your response.Sincerely,********* *******

We take concerns of this nature and approach them with the utmost seriousness. It has come to our attention that the Store Manager has already made an attempt to contact the customer and is currently awaiting a return phone call.

To save a few bucks they use the worst freight carrier in the world (TForce). Not only are they unreliable, they have no idea what they are doing. They failed to deliver on time, which was fine. Whats not alright is not being able to tell me when it will now deliver. How can a company that relies on shipping use such a worthless carrier. Take one look on ****** and you can see that TForce is the worst in the business. Then I have to contact Nordstrom and they said they cant tell me a new delivery date either. I find it very unethical and unprofessional to run a business and not have any clue where a customers purchase is. Shame on you skimping a few bucks and leaving your customers with the worst service imaginable not a good business look.Very disappointed

I got a Nordstrom gift card for $500 from a relative as a gift. Nordstrom locked the gift card. They would not say why they locked it. They asked me for a copy of the gift card and wanted to know where it was bought from. I gave them this info. They also wanted the receipt which we no longer had. Told me they can not unlock the card and that we should go to the **** ***** it was bought from to resolve the issue. Went to the **** ***** they said to contact Nordstrom as **** ***** has no way to unlock the gift card. Getting the runaround. I don't think this is fair or right on Nordstroms part. Now we are out $500. Thanks Nordstrom. Won't be shopping there again.

********,thank you for getting in touch with us. We apologize for any inconvenience caused when requesting proof of purchase to unblock your gift card. We do need this information to move forward, although we understand it can be challenging without the receipt. Feel free to email us at the address we provided to you so we can explore some possible solutions. Please contact us whenever it's convenient for you.

What are other possible solutions?

I placed an online order on 11/24/2024 for an expensive item using a $200 Nordstrom gift card and personal credit card. A shipping label was created on 11/25/2024 but the shipping partner (*****) never received the package from Nordstrom. Various CSR's provided various dates that I could file a request for a refund, not request for new item to be shipped since Nordstrom will not reship any items. A request for refund was requested on 12/4/24 and today on 12/5/24 I got a generic email stating the refund was denied without any explanation. Now I'm back in a loop - CSR's can't assist me and one just opened a new request for a refund. What will that do? I can't seem to speak to anyone that can provide assistance or even explanation on next steps. If I had not used a gift card I would just file the complaint with my credit card and take my business elsewhere but now I am stuck and no one can seem to help me.

******, we are sorry to hear about the negative experience you had with our team. Your feedback is important to us,and we are taking steps to prevent this from happening again. Your refund has been issued. If you have any more questions or need assistance, please contact our Care Team at ************. We're here to help!

I bought $175 worth of gift cards ($100 and $75). Both had 0 balances when recipients fried to use the gifts. Both recipients had the gift receipt and the card. Nordstrom could track what specifically was purchased with the gift cards. Nordstrom would not reimburse either gift recipient and we are all out of the money, but not Nordstrom. Nordstrom MUST have fraud insurance. NEVER BUY NORDSTROM GIFT CARDS !

******, thank you for contacting us and sharing your concerns. We are truly sorry to hear that someone used your gift cards without your authorization. After reviewing your concerns,we are pleased to inform you that we will be reissuing both gift cards. You can expect to receive them by the end of the day on Friday, if not sooner. Just a friendly reminder that gift cards are like cash, so it is advisable moving forward to contact the third-party where the gift cards were purchased or dispute the charges with your bank. If you have any further questions regarding this refund, please do not hesitate to contact us at ************.

App does not accept payments that my credit card accepts. This has happened over and over with various credit cards. I attempt to purchase an item, complete the transaction and get a message that my card was declined, yet when I look at my credit card account online, I see that the charge has gone through, and Nordstrom immediately denies the charge, reversing it. I have screenshots of the app "denial of the credit card charge", which is actually Nordstrom denying payment. I have screenshots of my credit card account showing a charge and immediate reversal of the charge, both by Nordstrom. I called to ask Nordstrom to find out why they keep immediately reversing my charges, and they claimed that many people simply enter their card information incorrectly, which causes this. Since my card was scanned, and the information such as the address, etc. is entered from information saved on my iPhone, this purported reason does not apply. The person with whom I spoke simply had no excuse, and appeared to have no desire to investigate the issue. He asked if he should enter the card info for me to make a purchase, but that is not duplicating what I do when I attempt to purchase on the app. It is a completely different method of purchasing an item. In the end, Nordstrom does not seem to care that their card, app or purchasing system is not working properly, and could potentially be affected by others with nefarious intent. Another disturbing event happened in the Christmas season when I was having a complimentary meal in the restaurant as part of my Icon membership. The waiter was very helpful, but after he went on break, service disappeared. The manager stood joking with 4 staff members even after I went to her to ask for help. We waited 30 minutes for desserts that required only plating. I became violently ill with food poisoning afterwards. I have shopped at Nordstrom since I was in high school. I have been an Icon member for many years, but that all ends today.

We take your feedback seriously and are addressing this matter with our team. Service is our top priority, and we are sorry we let you down. Please don't hesitate to reach out to our customer care team as we would be more than happy to further troubleshoot the issue regarding the denied payment method.

I am writing to report a deeply disappointing experience my husband and I had at Nordstrom that left us feeling mistreated and discriminated against by the staff.On September 15, 2024, my husband attempted to return a pair of Golden Goose shoes that I had purchased online (Order placed on 09/04/2024 and received on 09/12/2024). I had worn the shoes only once, but they were too large, prompting the return. When my husband approached the counter, a male associate responded with hostility, refusing the return and claiming the shoes were worn. He cited a return policy that had never been communicated to us, using a condescending tone and pulling out a policy card as if it were specifically aimed at us.When my husband requested to speak with a manager, ******* *******, the manager of shoes, approached us. Unfortunately, she also dismissed our concerns, repeatedly insisting we could not return the shoes. Despite our explanations that we were unaware of this policy, she implied we should have known better due to prior returns. This lack of empathy was compounded when she interrupted our conversation to assist another customer, showing a complete disregard for our ************ further express my concerns, I reached out to the store manager but have yet to receive a response. This lack of follow-up is incredibly unprofessional and adds to our frustration.Nordstroms return policy clearly states a commitment to customer satisfaction and fair treatment, which we did not receive. Later, we visited the Nordstrom at UTC, where the staff accepted our return without issue. This inconsistency in policy enforcement raises concerns about bias and how customers are treated based on arbitrary criteria.Overall, this experience left us feeling disrespected and singled out. I urge the BBB to investigate this matter to ensure that future customers do not encounter similar treatment. Thank you for your attention to this issue.

******, thank you for taking the time to share your experience with us. We sincerely apologize that your recent interaction with Nordstrom did not meet your expectations when trying to return your designer item. Your feedback has been passed on to the store manager, who has already contacted you to address your concerns. If you have any additional feedback or issues, please do not hesitate to contact us at ************.