Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
General contractor refused to negotiate in good faith. General contractor refused to include the line "Contractor will complete the project in a professional manner and all work will comply with applicable building codes and regulations." in their contract. General contractor did not oversee subcontractors. General contractor refused to refund deposit.
Business response
06/26/2024
Please find attached our design agreement for *************************,which is our signed Design contract with this client. We have also included the final statement for the ******* which shows what was invoiced, paid and the deposit taken and applied. Per our contract, we have completed this phase of the project, and billed accordingly. There is a small balance due.
Subcontractors visited the ******* home on April 16th. Our Project Manager was onsite overseeing the sub-contractors while they were in the home. The subcontractor visit was in the interest of reviewing the scope of the project and providing a bid for work. Those bids were provided to Potter Construction, and incorporated into the specifications provided to the client on May 6th, 2024 during a meeting in their home with **** Potter and *******************************. At that time, we did not enter into a construction contract agreement with *************************. ****************** requested changes to our contract agreement, which we declined.We consider this job closed, and all contractual obligations completed and delivered to the client.
Customer response
06/27/2024
Complaint: 21791385
I am rejecting this response because:Business failed to respond to my complaint. As originally stated, business failed to negotiate in good faith. It is unreasonable to state that you refuse to "obey the law and building regulations" as part of a contract. Such a refusal implies that the business never intended to complete the contract in the first place (after taking my money for the design phase). But I think their hearts are in the right place I really enjoyed our interactions on a personal level.
Sincerely,
*************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.