Reviews
2 Customer Reviews
Review from Lee B
1 star08/09/2024
My son was sent here for long term care from *****************************, worst mistake made. From day one nothing but problems. From taking over an hour to bring a bed pan, taking away urinal, waking him up at three in the morning to change his sheets, and not bringing him dinner. He is confined to bed and can hardly speak. Can only use his left arm and has had to learn to do nursing job himself. Hopefully we can move him soon. Stay away from this place.Review from Theresa W
1 star09/21/2022
Stay Away!!! This place is awful. I was warned on the way there by the ambulance driver to have my husband take me elsewhere. We didn't listen... should have. First of all, the staff was very nice. Second, their food was actually good. But that's where the good ends and the rest is bad and ugly.I was supposed to be there for rehab. Physical Therapy was scheduled Monday, Wednesday and Friday. I arrived on a Thursday and did have PT on Friday. When Monday came around no PT. Tuesday... no PT. Wednesday I did get PT and they said they were too busy on Monday and Tuesday to fit me in. Friday I was scheduled and again no PT. So basically instead of 3 times a week I'm received PT once a week. I wonder if they billed the insurance for more?Then comes the worse part. My original reason for being there was an infection in my leg. They said they had a great wound care team and they would be changing the dressings every other day. When I arrived on Thursday they did all the changes. I should then have the wound dressings changed on Saturday. But that doesn't happen at Kindred. We were told "nothing" happens on weekends at Kindred. I was told my next dressing change would be Monday. Around 6:00PM the nurse came in with the supplies, but then said she was too busy and someone else would have to change the dressings. She left all the supplies out in the open. On Tuesday, the nurse that day said she couldn't touch it because she didn't have orders. Wednesday still no change so thank God my husband helped the nurses at Valley Medical with my wound dressing changes, so HE changed my dressings.By Saturday still not PT and no wound change so my husband had enough and let them know he would be taking me home. They were up in arms trying to convince us that we HAD to stay. My husband politely told the so called "Doctor" in charge that if he could show that they took proper care of me while I was there, including all scheduled PT and dressing changes that we
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