We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Shopping

          Olivia Mark

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Shopping.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered something from Olivia Marks on 12/21/24, a sequin coat, and included in the order's notes field that if the order could not be guaranteed by a delivery date of 12/31 then to please cancel the order. I ordered the item for an event, and didn't have a need for it after 12/31. The order was place, even though the company could not guarantee delivery by 12/31. When I saw that the order was placed, then shipped, and had an ETA after 12/31, I immediately responded to the vendor stating that I'd requested in notes to cancel if a 12/31 delivery date couldn't be accommodated. The company was not able to stop the delivery, and it arrived on 1/3. I've been in touch to ask about returning this, as it was not my fault they shipped, after I'd asked they do not ship if 12/31 delivery was not possible to guarantee. The *** from Olivia Marks will not flex on their refund policy, which does not include the original shipping cost or the cost to ship back. They stated: "Generally, once your payment is completed, you will receive an order confirmation email, which will include the estimated delivery timeframe. However, please note that this timeframe is for reference only. While we strive to ensure timely deliveries, we cannot guarantee that the package will arrive within the estimated period, as shipping may be affected by various unforeseen circumstances." (I did get this email, saw the delivery estimate was Jan 4-7 and immediately submitting a message to the company explaining I'd included a note about delivery and to please cancel) "Additionally, the order notes section is intended for customers to specify any special requirements regarding the shipping address, product size, or color preferences. Our warehouse team will process orders based on the information provided in the notes to ensure the requirements are met." (I included a note about shipping, and they apparently ignored it and shipped anyway)I'm looking for help to get a full refund on return.

          • Initial Complaint

            08/29/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I am very disappointed in the service that I received concerning this order. I placed this order on 7/20/24, paid for the order and received an email confirming receipt of the order and payment for the order. There was no indication that the jacket was out of stock. I would have never paid for the jacket, knowing that it was not available. I sent an email on 7/28/24 requesting an update on the delivery for my order. I then get an email from Rock Every Style, advising me that the jacket was out of stock. I purchased this jacket for a very important event, therefore I had been waiting for the order to come. So if I had not reached out concerning the order, I would have never known about the status of "Jacket out of Stock". I asked for a refund on the order, to no avail. The only response I got from the customer service department was to make another selection (from your recommendation) and you would expedite the order. Since you did not refund my money, I agreed to select another jacket. You sent four (4) jackets to choose from. The first jacket I chose was not available. I had to again, make another selection. So, I finally received the jacket on 8/8/24. Now you are telling me I can't get a refund, the cost to return is $28.00 and the only other option is for you to refund me 8% of the amount I paid for the jacket (which calculates to approximately $4.00). Please understand, I am a first time customer and I am very disappointed in all of these transactions surrounding my order. I will not accept $4.00 refund

          • Initial Complaint

            06/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Original order(s) were placed on 04/22/2024 I have two times where the company falsely claimed that my order was delivered. I have received two fake tracking websites from this company with spelling errors and false dates. I even have a screenshot of a "update" on my "order" from a date in the future. I have requested a full refund from this company and have not received my items or my refund.

          • Initial Complaint

            03/19/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Order a dress off their website which says its from ******* but really coming from *****. Did not find out until I got the package. I order a 2xl in a dress and the dress I received it's an small at best. I asked for a refund because the dress sent is not as described. They refuse to give me a full refund and only offer 25% or to send back to ***** which I would have to pay out of pocket. Do not order from this site as the sizes are not correct and will not refund you for sending you a bad product. What they sent me was an small. Don't order from here

          • Initial Complaint

            10/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a shirt from this company that was falsely advertised. Upon receiving the item, I noticed that it was a completely different material and looked nothing as the advertised photo. The color, material, and style was completely different. I contacted the company to begin the return process and shipped the shirt back at my own expense. The tracking number shows proof of delivery on the 22nd of September. Since then Ive been requesting a refund and the customer service representative has come up with various reasons to delay my refund. They have not responded to my most recent refund request which is why I have chosen to report the company.

          • Initial Complaint

            06/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            5/29/2023 Paid ***** Order number *********** I made a purchase from the store and the website states that the company is in ********** state in *******. I wanted to make a return and the company offered store credit or a percentage of my money back if I melt the item. I requested a return and the return address is in *****. To ship the item back to ***** is $13 more than it would be to ship it to **********. This is ver misleading. I would it have purchased from them if I had known they were located in *****.

          • Initial Complaint

            06/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I brought a swimsuit from Oliviamark.com I emailed them my exact sizes to get correct suit and it ridiculously huge on the bottom, although I gave my measurements and I asked for label to return it it has not been worn as the bottoms were obviously huge they told me they dont take returns and wont return my monies. So suggested sent a small bottom the top although badly made and the white inside on right shows all the way down on one side, but it sort of fits send small size but they havent replied to that so I feel completely ripped off I would like to have my money back or get small size bottom .. Thats just fair and they sent incorrect size

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2028 5th Ave

          Seattle, WA 98121

          Visit Website

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.