Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a CPAP mask, CPAP machine and Deluxe Resupply Bundle from Sleepdoctor.com after completing an at home sleep study. I received my order on 12/21/2024 and immediately opened my box and started to look at my order. I opened and put the face mask on, but within minutes I had a panic attack. I then packed up the opened mask and unopened machine and resupply kit. I emailed sleepdoctor.com through my email on the evening of 12/21/2024. I got an automated ***ly but no one ever reached out to me about my attempt of a return. So on 12/26/2024 I called and spoke with a *** (name unknown) who told me they would not be able to refund the mask as it was open and that I needed to ship everything back to be viewed and then they would "decide" if I could get a refund on the machine. According to their website, I can return opened items within ***************************** unopened and get a refund. I mailed my package back on 12/26 and still do not have an update on my order. I believe they are scamming people who do not read their return policies. My tracking for the return says they received it on 1/2/2025. Today is 1/6/2025 and I still do not have any update on my return. I am worried they will tell me that I cannot get ANY money back on an item that was in my possession for less than an hour before it went back in the box to be returned. I was NOT informed during purchase that I could not return opened items, in fact the video call I had with one of their "doctors" indicated to me that I could try this mask and machine and RETURN it at any time within the first 30 days for a refund. I feel ripped off and lied to about their policies and feel that any item that was opened should be subject to a full refund based on the information provided to me DURING my LIVE session with their "doctor". I just want the BBB to investigate this concern and possibly help me get my money back. Thank you.

  Customer response

  01/22/2025

  The above complaint that I filed has been resolved and I received a refund for my purchase. Can you please close this complaint as it has been handled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩