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          Business Profile

          Tablet Equipment

          HTC

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tablet Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased a Vive Pro 2 at launch. Had to send it back 3 times for repair. first 2 times were for the *** breaking. 3rd was for buzzing headphones. it's now 4 months latter and the warranty has expired for by about 30 days and the *** has broken, again. I contact Vive customer support, but they want to charge me to fix it. this is clearly an issue that came up during the warranty period and Vive did not fix the root cause of the issue. Currently left with a broken headset. When the headset worked, I liked it. I would like to have a working headset but it seems this is something Vive is unable or unwilling to provide. Repair or replacement would be acceptable to me, but given the repeated hardware failures I think replacement of the headset and all accessories is in order as we don't know what component may be causing it to fail.

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased an HTC, top-of-the-line PRO EYE 2 VR headset. The cable that connects the headset to the computer has failed 4 times in a year. I have had to pay for 3 replacements and now the headset has failed. I can't get HTC to cover any of this under warranty and I have no recourse.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought a game of VR from HTC ******** the game did not download correctly, now the company will not refund my money Here is the email, ******************* (******** ***********)Jul 5, 2022, 15:38 GMT+8 Hi Blackpb7960,Thank you for reaching out to ********. This is ***** from ******** Customer Experience.According to our backend system, you have played the title "Twilight Path" for 52 mins in total.So due to our refund policy and our terms of use, we cannot provide any refund in your case.Thank you for your understanding. Sincerely,***** ******** *********** I asked for proof that I played the game 52 mins, but they will not give me proof

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          308 Occidental Ave S Ste 300

          Seattle, WA 98104-2822

          Visit Website
          (866) 449-8358

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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