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          Business Profile

          New Car Dealers

          Chuck Olson Kia Motors

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/24/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I took my 2016 *** **** to chuck olson *** ********* and I was met with discrimination and lies regarding the engine recall which must be repaired by august. Twice the dealer refused to do the repair as he was concerned about payment. I verified that my car must be repaired and the Olson *** continues to refuse to repair my car and they lied about communication with *** corporate because I just had the corporate on a three way call with *** and myself where the service woman, whom had lied to me 20 minutes prior got caught lying to corporate! Now the case must be escalated. Chuck Olson should not be in business with *** as he is refusing to perform mandatory recall repairs.

            Business response

            07/25/2023

            Her warranty status showed the recalls already performed in ********** where she bought it.
            After re-checking and inspecting the software we discovered that it was not performed.

            The recalls were completed yesterday.

             

            **** Olson

          • Initial Complaint

            03/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a car on 2/2/23. Within my 30days Ive had to get a headlight replaced, new rotors, my front window motors are bad, instead of replacing the motors they only greased the tracks in the windows. I told them multiple times my ****** is slipping. My oil was at 29% so took it somewhere else to get the oil changed. The other place told me my ****** fluid is burnt (blk and should be pink) they also suggest I get a new rear differential. Took the car back into the dealership and they told me the ****** fluid is supposed to be black. I have kids that ride in this car daily and its not safe to drive. They never disclosed any of these issues Im having with this car before I purchased it. Had they told me I would have either asked them to fix them or I wouldnt have purchased at all. I have everything documented both from the dealership and Grease monkey.

            Business response

            03/14/2023

            Customer copy of transmission inspection shows normal operation.   Customer's partner threatened our employees and became combative and was consequently asked to leave our premises.

            Customer response

            03/17/2023

             
            Complaint: 19591853

            I am rejecting this response because: I took my vehicle into a reputable mechanic and they told me I need a whole new transmission among other things that is wrong. At this point I just want to return the vehicle with a full refund. 

            Sincerely,

            ***************************

            Business response

            03/24/2023

            Customer traded vehicle in and bought a different vehicle from **

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          17037 Aurora Ave N

          Shoreline, WA 98133-5314

          (206) 219-4040

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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