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          Business Profile

          Real Estate Investing

          HomeVestors

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/19/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            This particular realtor is harassing me on mercifully. This Realtor is ignoring the times that I have asked her to stop harassing me with continual demand to sell my house. I told her on the phone and left messages and wrote her to please stop contacting me because I am not selling my house.

            Business response

            08/09/2024

            Thank you for advising HomeVestors of America,Inc. ("HVA") to Ms. ******** concerns.
            This is the first time HVA has been informed of Ms.******** frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            To help resolve this complaint, we searched our database for contacts with ******************. Her name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ************************** to not contact him.
            In addition, we have taken the necessary steps to have the mail center remove Ms. ******** address from its mailing list and will make every effort to help ensure that future letters are not mailed to her.   However, should our franchisees in this specific ************************** have a monthly direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter.  In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.  
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.

          • Initial Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Home Vestors keeps sending me cards to sell my home from ********************************* . Im not interested in selling my home and need this to stop . I keep seeing reply comments from this company saying the people filing a complaint are not in their system. Then this company as a whole should be investigated by the BBB SEC and the like . Due to so many people having the same complaint from different parts of the state and country. These are the same cards everyone gets. Seems like a scam to me if thats their only reply. Stop sending me along with everyone else cards! My home is not for sale

            Business response

            07/26/2024

            I want to thank you for advising HomeVestors of ******** **** ("HVA") of ****************** concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            *** has taken the necessary steps to have the mail center remove his address from their mailing list, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.

          • Initial Complaint

            04/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I want the unwanted text messages to stop. I block each one but they just come back from a different phone number. I want the postcards to stop being mailed to me also. I want all forms of communication to stop. My house is not for sale. Stop contacting me.

            Business response

            05/13/2024

            Thank you for advising HomeVestors of America,Inc. ("HVA") to Ms. ******** concerns.
            This is the first time HVA has been informed of Ms.Steimles frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            To help resolve this complaint, we searched our database for contacts with ******************. Her name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the **************************** to not contact her.
            In addition, we have taken the necessary steps to have the mail center remove Ms. ******** address from its mailing list and will make every effort to help ensure that future letters are not mailed to her.   However, should our franchisees in this specific **************************** have a monthly direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter.  In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.  
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.

          • Initial Complaint

            02/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            ************** keeps sending postcards wanting to purchase my home I have called telling them I'm not interested in selling as my home is deeded to my kids ..still they persist in their annoying practices.. They also portray my home as a dump or sub standard home which is not the case ..

            Business response

            02/27/2024

            Thank you for advising HomeVestors of America,Inc. ("HVA") to ****************** concerns.
            This is the first time HVA has been informed of ****************** frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            To help resolve this complaint, we searched our database for contacts with ****************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the *************************** to not contact him.
            In addition, we have taken the necessary steps to have the mail center remove ****************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him.   However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.  
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.

          • Initial Complaint

            01/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been receiving post cards to buy my house for 4 years now and want that to stop!

            Business response

            01/26/2024

            Thank you for advising HomeVestors of America,Inc. ("HVA") to ****************** concerns.
            This is the first time HVA has been informed of ****************** frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            To help resolve this complaint, we searched our database for contacts with ****************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ************ ******************* to not contact him.
            In addition, we have taken the necessary steps to have the mail center remove ****************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him.   However, should our franchisees in this specific ************ ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter.  In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.  
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time.

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Home Vestors has been sending me solicitations to buy my home even though they have been directly contacted by me to stop sending me their literature. They were told to remove me from their mailing list but have not compllied at all. They even called me at an unlisted phone number t them about a business relationso ask me if I wanted to sell my home. I have never engaged the a business re lationship and I want them to stop all contact with me at5 once.

            Business response

            01/26/2024

            Thank you for advising HomeVestors of America,Inc. ("HVA") to **************** concerns.
            This is the first time HVA has been informed of **************** frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            To help resolve this complaint, we searched our database for contacts with **************. His name and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ******** ******************* to not contact him.
            In addition, we have taken the necessary steps to have the mail center remove **************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him.   However, should our franchisees in this specific ******** ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter.  In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.  
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time.

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I repeatedly get unwanted solicitation from HomeVestors (Address listed as ************************************************************) wanting to purchase my home. The most recent mailer has a name of ************************* on it, but I get them at least monthly, and sometimes even more than that. I have tried opting out- the website provided: www.mail-remove.com/hv is non existent and the phone number: ************ askes for name and address, but then states that if you leave anything other than the address then you will not be moved to the "opt out".....and either way, it doesn't work. I have even sent their mailers back with "Return to Sender" on it, but it is at this point it is clearly harassment. I had better not start receiving calls from them since I had to provide my phone number for this report!

            Business response

            01/26/2024

            I want to thank you for advising HomeVestors of *******, **** ("HVA") of Ms. ******** concerns.It is the first time HomeVestors has heard of her frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            HVA has taken the necessary steps to have the mail center remove her address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to her. However, our independently owned and operated franchisees in her area may have a direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on our part to recognize her request to be removed from the mailing list.
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting her concerns to us.

          • Initial Complaint

            12/17/2023

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Harassment by mail. I receive several solicitations weekly. Have tried calling and going to opt out website. Neither have had an impact. From HomeVestor - ************************* address:W210N11785 ******************************************************

            Business response

            12/29/2023

            I want to thank you for advising HomeVestors of *******, **** ("HVA") of this homeowners concerns.
            It is the first time HomeVestors has learned of this homeowners frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
            HVA corporate office is very concerned with any consumer complaint it receives and endeavors to resolve them timely. However, this homeowner did not provide us with his address so that we could remove him from our mail centers list. Should the homeowner provide that information, we would be glad to honor his removal request.
            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.

            Customer response

            12/29/2023

             
            Complaint: 21016230

            I am rejecting this response because:

            This matter has not been closed. The mailers are sent to the below property.

            *******************

            *********, ********* 54302

            After two consecutive months of no solicitating mailers, I will consider this matter closed & notify the BBB of the actions taken to remedy this. Thank you.


            Sincerely,

            ******

          • Initial Complaint

            08/09/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 08/09/2023, we received yet another unsolicited mailing from HomeVestors to purchase our home. Attempts to opt out of future mailings are ineffective due to a nonexistent opt out website. Furthermore, the return address on the postcard is a "dropbox" **** Store). A contact number internet search yields no results. "*************************" appears on LinkedIn via various HomeVestors' profiles with very minimal information, limited to basic geographical locations...one in ***, **, the other in *********, **. We want HomeVestors, Wiley ******************** LLC, We Buy Ugly Houses, *********************, et al, to cease ALL requests to purchase our home.

            Business response

            09/01/2023

            I want to thank you for advising HomeVestors of *******, **** ("HVA") of Mr. ********* concerns. It is the first time HomeVestors has heard of his frustration with our franchisees'direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.

            HVA has taken the necessary steps to have the mail center remove his address from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.

            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.

          • Initial Complaint

            08/09/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            Unsolicited junk mail for the last 2years. MY HOUSE IS NOT FOR SALE!!! Once a week I get their junk mail. Please have them stop.

            Business response

            09/01/2023

            I want to thank you for advising HomeVestors of *******, **** ("HVA") of Mr. ******* concerns. It is the first time HomeVestors has heard of his frustration with our franchisees'direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.

            HVA has taken the necessary steps to have the mail center remove his address from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.

            HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1429 Avenue D PMB 446

          Snohomish, WA 98290-1742

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          Customer Complaints Summary

          16 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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