Complaints

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had a squirrel in our attic and booked ***** from US Wildlife Removal to come out May 2. She and her partner spent no more than an hour at our house inspecting the attic (claimed to not see anything) and patching 3 potential entry points with wire mesh for $600. They claimed a 2 year warranty. The real issues started when we still heard the squirrel in our house. I texted May 8, called and texted May 9, and texted May 12 to try to get them to come out again under warranty but ***** never committed to a date then stopped responding. After reading reviews this has happened to many other of their customers, I hired a different pest control company that proved the US Wildlife Removal work was shoddy. The 2nd company immediately identified 20+ areas to be patched and that the work that was done on the 3 areas was incomplete, allowing the squirrel to immediately gain reentry by lifting the poorly installed mesh.I want a refund of the $600 we paid since we got the work completed through another company and I wouldn't trust US Wildlife Removal to do the work correctly. Seems their MO is to take your money for incomplete work then run.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I found this company through ******** Wildlife Removal (http://www.wildlife-removal.com/city/**-********.htm) for some wildlife in my attic. According to my description, the lady said it was either squirrel or raccoon, and told me about the price ($599 for squirrel and $699 for raccoon). On the day of service, one technician inspected the attic. He found no animal in the attic and concluded it was probably bird trying to get into attic (neither squirrel nor raccoon). He offered installing metal mesh on the attic's vent hole, $10 each. I agreed and they installed mesh for 25 holes total. When I was ready to pay, they gave me a paper with $250 plus additional $599 on it. I immediately told them that I was not informed of there was additional $599. One technician called their office and the guy over the phone started to yell at me using the * word, and threatened me he will ask the technician to take the meshes down. When I found the company came was not the company I initially called, I called the original number. However, the lady said whatever the number I called, my call went to her number.I doubt if this company is properly licensed and permitted. I don't have anything in written form except for the paper they gave me. Another disgusting thing is one technician used my bathroom and left p*** on my toilet cover.1. I request an adjustment of my bill, considering I was not informed any charge other than $10 each hole on site.2. I request a copy of the license and permit, a written form of contract and invoice of the job, including the warranty information.3. I request removing any of the remaining shell websites (e.g. ******** Wildlife Removal (http://www.wildlife-removal.com/city/**-********.htm). US wildlife removal has many bad reviews on yelp and ******* this shell website blocks the bad reviews and misleads potential clients.4. I request a formal apology from the business owner.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩