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          AlumniClass.com Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Social Media Marketing.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          On October 26, 2020, BBB recognized a pattern of complaints from consumers regarding billing/collection, refund, and customer service issues. Consumers allege AlumniClass.com Inc. is charging them an unauthorized fee for membership and membership renewal. Consumers further allege that after requesting to cancel, the membership is still being renewed and charged. Complainants state they encounter difficulty when attempting to contact the business, indicating  they email, call, text and use the company’s online “Contact Us” form but do not receive a response in a timely manner. Once the business responds, consumer state they are denied a refund and referred to the business’ terms and conditions.

          On 10/26/2020, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/16/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I paid $30.00 to upgrade my subscript to AlumniClass.com (2109) - **********************************************. I did not want to use a credit card to pay their fee so I sent a personal check.The check (# ****) was cashed but my subscription was not upgraded. They have not responded to several email messages sent to them regarding this matter. I have to conclude that this is not a reputable business.

            Customer response

            01/27/2025

            Dear ******, The Company: AlumniClass.com Inc did not provide a refund but they did provide access to their service.

            This is what I originally wanted so Thank you for contacting them. I consider this issue resolved.

             

            Best regards,

            ***** ********

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On September 25, 2024, $30 was charged to our **** account by ******************************************.. It was not the **** card I use for my legitimate "Classmates" account. So, I don't know how they even got that **** card #. The Scam reference # is ***********************. I did call - no answer. I emailed - no response. I want the $30 back and not to ever charge me again.

            Customer response

            11/07/2024

            I did receive a credit for $30 from AlumniClass.

          • Initial Complaint

            06/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I logged into my on line banking and saw a 30$ charge from alumni class site in **********. Noticed when doing a search that it is a well known scam that people have repeatedly reported. I called my bank and froze my debit card as it had been compromised. I have not had contact with this site and did not authorize the transaction. I filed a claim and I will likely be reimbursed, but this so called business got the money and there have apparently been no consequences. My question is why are they getting away with this?

          • Initial Complaint

            02/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I just received my credit card statement and you charged me $30 to renew. I got no noice about this. I do not want to renew and Id like you to credit my account for this charge. Also cancel my account. Thank you

          • Initial Complaint

            01/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            The buisness charged me $10 for something I never signed up for wothout any type of confirmation or email sent to me. I woke up at 6am to a random charge for something that I have never even signed up for!

          • Initial Complaint

            11/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Every year for the last 3 or 4 years, around this time, this website has charged me $20 for a membership fee that I definitely did not sign up for. Today, 11/24/23, they tried it again. I have always had to dispute with my bank & get a new card. Luckily, I made sure to have my bank block them completely from accessing my funds after last year's dispute. They didn't get anything this time, but obviously this issue still hasn't been chopped at the root. I have no clue how they got my account information, but I want them to dump and burn it IMMEDIATELY. I'm tired of them doing this and it's a huge security risk. I can't just dump my account altogether, they need to be shut down at this point. Now I have to get on the phone with my bank, yet again, to make the fraud department fully aware of this year's attempt.

          • Initial Complaint

            11/20/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Unauthorized charge on my credit card every month. I never signed up for a memebership

          • Initial Complaint

            11/06/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            date of transaction nov 06 2023. I bought a membership on their website thinking I would be able access old high school photos of me and my friends. At a quick glance the site seemed legitimate. It had some names of people that I went to high school with but it didn't have any pictures. The website also portrayed that they had information on the highschool that I went to and that once I paid I would be able to access school photos. I thought the pictures were hidden until I paid them. Once I paid them they had no information or pictures on the high school that I went to. I used my credit card and now I am worried they will bill me when ever they want to. After 1 minuet of paying the site I noticed the site had 0 pictures/information on the highschool that I went to. Then I immediately locked my credit card and requested and new card so that they could no longer bill me. I'm under the suspicion that this website is some type of scamming website from another country so I quickly reported my credit card as lost so that they can't bill me any further.

          • Initial Complaint

            08/15/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            *******- Alumni Class we did not want this service please get a refund of ***** and stop all other transactions.

          • Initial Complaint

            06/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was charged $50 to my credit card on 5/20/23. I never authorized Alumniclass to do so. Never accessed their site or requested services. From BBB website I see this is a prolific scam. Please help to stop this from happening. This is theft.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10019 E Knox Ave

          Spokane Vly, WA 99206-4156

          Visit Website
          (509) 340-2505

          Customer Complaints Summary

          41 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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