Reviews

Not very friendly or helpful, obviously did not want to help me or my family, very wishy-washy on what to bring next time. ********* ??

I'm sorry to hear that you had a negative experience. It's important to us that you feel supported and valued. If there's anything specific,I can help you with or if you'd like to provide more details about your experience, please feel free to share. We're here to assist you and your family in any way we can.

I ran into some financial hardships and ended up with a negative balance that I couldn't pay back in a timely manner. I made contact with the loss prevention team and was told that if I paid it off within 6 months they wouldn't need to report it to my credit.2 weeks later, they posted it to my credit, causing a +80 drop to my score. I paid the full amount back including all fees just a few months later(well before the 6 month ***** and waited a month. They updated it to be paid in full. but did not remove it after stating that they would not report it to begin with. my credit went up 1 point for this change. I understand that it was my fault that I went negative, But I was outright lied too and now my credit is screwed. I would have taken a loan and paid it off much sooner if I knew they were going to report to my credit. instead they lied and made me believe I had more time than I did, which caused my account to be closed and my credit to drop. Its just dishonest. don't bank here.

If I could give a zero score for Sound Credit Union, I would. Their customer service is terrible. I have banked with many banks in my day, and they clearly are the worst. Don't take your accounts there. They don't pick up their customer service lines for HOURS. I am now at 58 minutes waiting. Their chat feature is useless. They simply DO NOT CARE. Please save yourself the trouble and take your **** business elsewhere. They will never care and NEVER improve.

We would like to apologize for your recent experience and express that the hold times you experience is not typical under normal circumstances. We would like to connect with you to address your account needs and to show you we are committed to providing excellent service to our members. 

They give no notice whatsoever to their customers when they retain your ATM debit card. ATM machine has retained my card with no notice and I am livid. This should be federally illegal and should not be allowed for any credit union to do this. The machine should give back their ATM debit card and allow the customer the opportunity to resolve their account issues with the credit union first to re-open their debit card rather than wasting time and resources to issue a new one. This is absolutely unacceptable!

Are you sound credit union as I was a union member and this company has changed hands many times put big became sound credit union.When they exchanged hands to become sound credit union, they started taking money out of my account **** every three months from the time they switched over without my approval they took out money I got a hold of the insurance company which is an accidental insurance and they told me that I could not cancel them until I remembered my address where I last lived when I open the account which I never open the account when I looked over on their website, it shows that sound credit Union is a provider these two companies took upon themselves to take this money out for I dont know how many years and Ive been trying to get them to stop. I even had a stop payment with sound credit union for ******************************* insurance company which sound credit union did not stop the payment. . I finally got ***************************************************** to send me an email that they closed my account which ********************** said the same thing and sent me an email For some reason I cant find the email which I saved in my personal.There is no documentation of me calling them theyre saying which Ive been doing it every three months for the last two years The second problem I have with them some credit union is that since the beginning of the year for some reason when I make my bill payments, the people that I sent the money to says that they got it and then a week later, they say that sound credit union denied it every single one of my bills thats been going through them. This is what they have been doing is declining it theyve charged me $29 for every single bill thats gone through since the beginning of this year. Ive probably been charged over $500 of insufficient funds when I did have money in there but yall end up being in the insufficient funds that I had to pay them and they never paid any of my bills, except when they felt like it, which was interesting