Reviews

Hello, Garrette Custom Homes (G.C.H.) and Pacific Lifestyle Homes (P.L.H.) which are the same company and address. I purchased my house new as a rental investment from PLH on September 6, 2022. My past communications with ****** cover the ongoing defects in construction dealing with a leaking roof and mold issues being repaired among other problems.On May 2, 2024, PLH emailed me to state that they would not compensate me for my original compensation amount of $7,000.00.My original complaint and the compensation I wanted. $3,000 for the tenants to cover the over 2 months taken to complete all repairs. This included regaining the use of their master bedroom as well as not having to deal with repeated noise, repair visits and the peace and quiet for their 6 to 8 month new born baby. The other $2,000.00 was for my aggravation and time spent dealing with PLH. for not only the problems with the second tenant but also the same problem initially with other tenants with the first occurrence October of 2022 to August of 2023.After emails from PLH stating that they would not agree to my compensation amount of $7,000.00 they counter offered me $2,500.00. I finally agreed to the amount so at least the current tenants would have some compensation. My final email instructions on how to send me the check were answered with an email sent by the warranty manager of PLH on how I wanted to receive the check.This was the first time a signed agreement was presented to me as a requirement to receive payment.It says that I agree that GCH and PLH will not be subject to any legal action, from the past, present or future. The agreement also says that I will not share any of my experiences or complaints with anyone. It also mentions me requesting that all the communications and complaint correspondence be deleted from the web and any other media source.I emailed PLH and refused to sign such a Catch and Kill agreement.

This review is not for this office.  It is for the **************** of Pacific Lifestyle Homes.  Please remove this review from our office.

Garrette Custom Homes ****. Not one pleasant moment in buying this poorly constructed home. Had a pre inspection of the home before we moved in. Structural issues, nail holes in the roofing shingles leaking into the attic and more. One year later ,.....they have not addressed the problems. They just deflect. I'm sick that we were this stupid. Who is the Kitsap County Inspector or ************ City inspectors responsible for passing Garrette's inspections so these inferior homes could be occupied. Is someone giving favors or are the fat _ _ _ inspectors to lazy to get into the attics (probably couldn't get up a ladder!) We are not the only suckers in this neighborhood. Talk to anyone here in this neighborhood and they most likely have had and are still having issues with Garrette. I AM THINKING A CLASS ACTION LAW SUIT BY SOME 50 HOMEOWNERS COULD WORK TO PUT PEOPLE LIKE GARRETTE OUT OF BUSINESS! It is sad to pay over half a million for such deplorable workmanship to a company that doesn't care and takes no responsibility. No customer service, little or no response. Our site manager stated, after we confronted them about our gas stove top moving around. "Oh we fixed that." so-o-o I gave the top a push and it fell into the drawer below. They cut the hole in the counter top to big and were trying to hind it so they wouldn't have to replace the counter top. That is but one small issue.

We take customer satisfaction seriously. We have been in contact with this customer and have an onsite meeting scheduled the week of April 4th.