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          Business Profile

          Furniture Stores

          Ashley Furniture Homestore Distribution Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Furniture Stores.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            We ordered the Cariton Coffee table and delivery team was great but the table had multiple areas of damage and the images were provided to an Ashley furniture associate. I filed a case with them on December 5th 2024 and have not received a response back in over a week. They offered a 15% off refund however this is not acceptable. You requested at least 50% and have not received a response.

          • Initial Complaint

            11/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On November 21st, 2023, I was victim of fraud. I went to pick up at the distribution center in **********, ATL. I was told all the items were in the box. When I got home only the upholstered back panel of my bed was in the box. The other pieces where the mattress rests are missing. This is for the Dolante upholstered bed model. Be careful all who are buying and picking up at this location. We Customers are being robbed right in our faces.

            Customer response

            11/22/2023

            I previously filed a complain about missing pieces of an upholstered bed frame. It was a mistake, all parts were inside the box and I didn't see them at first. In fact, the customer service was outsatnding. The personnel was fast and accurate at getting my order. Thank you so much Ashkey Home Furniture. I apologize for the misunderstanding on my part.

          • Initial Complaint

            06/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On August 26th 2021, I purchased a Roanley Sofa/Console Table from Ashley Furniture online at the price of $442.99. I understood that this item would be delayed and was fine with this. The item was then delivered on January 19th in soaking wet material with damage to the item. The item had the door broken off, several pieces of sandpaper inside as well as dents to the corners of the unit. I have contacted Ashley several times about this issue and after providing me with a case number on 2 occasions do not respond. I was also advised that I could arrange for furniture protection and have the item repaired however the terms of their furniture insurance do not cover items damaged in transit. The console is still in my garage in its original packaging.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Tacoma, WA 98421

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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