Complaints

• Initial Complaint

  11/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 14 laser hair removal treatments and paid for them in full back in July when I was an employee. I only redeemed 4 out of the 14 treatments and now that I no longer work there, the business is saying I cannot finish my treatments without buying another package at full price. The price of the treatments I did redeem still is less than what I paid for. however the business does not want to issue me a refund. I paid a total of ******** dollars for 14 treatments, at ***** dollars per treatment I only received 4 treatments. therefore the business still owes me ****** but they are not agreeing to refund me.

  Business response

  12/09/2024

  Dear ****** M,

  Thank you for the opportunity to respond to the complaint filed by ******* **** against Aesthetic Surgery Centre. I am the acting Executive Director here at the company, ***** ***** left the organization 7 years ago.

   

  ****** **** was employed by our company. As part of our company benefit package, she was eligible to receive discounted spa and surgical services. 

  On 7/24/24, ******* purchased a laser hair removal package (facial) that was priced at $960 and she paid $450 with her discount. The package would have allowed her to receive services for one year or until treatment was complete, she received 4 treatments.

  She also paid $600 for a medium area (lower leg) which would have been $1440 full price. Again, this would have been good for one year or until treatment complete, she received 4 treatments.

  ******* received 3 Brazilian laser treatments during the previously mentioned treatments she had paid for at no charge. These should have been billed at $1440 full price with a discount to her at $600. 

  ******* also received a breast augmentation procedure which she paid $4109.20 for and would have been $9934.20. I am attaching the quote to this document which shows she paid half for the procedure, received the implants for free, paid for her garment, received half off for anesthesia fee and half off her facility fee. The policy states and the employee agreed to stay with the company for at least 1 year post surgery in exchange for the discount. ********* surgery was on 2/14/24 and she left the company with no notice on 9/19/24.

  Based on the fact that ******* was knowingly receiving free services in the spa, continuing to received discounted services in the spa despite no longer being an employee and one that left the company in a negative standing, and the fact that based on our surgery discount policy, ******* owed the practice back for the discounted surgery she received, we notified her that while she was welcome to continue to receive services in the spa, she would need to pay full charges moving forward and was no longer eligible for the employee discount package she had been utilizing.

  Please feel free to reach out for any further clarification on this matter. 

  Sincerely,

  ***** ******

  ************

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