Complaints

• Initial Complaint

  05/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 4/22/2024 I purchased primitive stars from this country store. I have made multiple attempts to contact this store with no results. I have never received the stars, i also went to my bank and they are not helping me get a refund, I just want my money back, as I never received the stars.

  Business response

  06/06/2024

  Hi *******, 
  
  Thank you so for reaching out; I'm so very sorry for the delay in response.  
  The items you ordered from us are hand painted to order items with a 2 week turnaround - and you ordered 11 of them, which naturally extends the turnaround time some.  I am indeed sorry that we were unable to meet your timeframe needs. 
  
  We will be happy to get you refunded for this in full right away.  Please let us know if we can help further.
  
  *****

• Initial Complaint

  11/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 17, 2023 I placed an order for a kitchen towel, it was listed as being in-stock. One to two weeks processing, cut it a little close for the event, but a little late was fine. It is now 18 working days, and 24 calendar days, so over three weeks no matter how you look at it, and no confirmation email, no shipping information. I know shipping will he delayed as the holidays get closer. An order in mid-October should not take this long to process.Like others I have left two voicemails (today's was angry by the end), and sent an email using the contact form online. No response. Nothing. But they were quick to process my payment through PayPal. I would have contacted via ********* but it hasn't been updated since October 2022, why bother?I would be very understanding of a family emergency, or something like that, but their website is updated, and no announcements on the site, voicemail, or ********* Communication is key.I am very angry that a week after the wedding, I still don't chave a complete gift because of this shop. I wanted to order through not- Amazon, and support a small business, but this is ridiculous. Three weeks for an in-stock kitchen towel is totally unnecessary. I was just going to ask for expedited shipping, at thier cost. At this point, with no communication, I'm seriously considering a refund request and fraud complaint through PayPal.If I could leave a negative Yelp or ******** review, I would. Customers deserve better then this, and there should be a way to warn others.

  Business response

  11/20/2023

  Hello *******;
  
  Please accept my apologies for the complete and utter lack of communication and for dropping the ball on your order.  You are completely correct, it should not have taken any time to get your towel shipped out to you, and when we couldn't do that communication should absolutely have happened.  Unfortunately, it didn't, and it left you both hanging and upset.
  
  We actually DID have a family emergency - medical, heart related with a parent - that took me out of town for an extended period of time, leaving just my wife to manage all of our online business in addition to our physical storefront.  Unfortunately I was not in a position to be able to even update the website, and she just couldn't keep up with everything despite her best efforts and intentions.  
  
  I completely understand your frustration and anger, as well as the letdown and disappointment after having spent the time browsing for something that was the gift you wanted to give and then having things fall apart this way.  We have indeed seen your PayPal request, and we will get you taken care of over there as well.  
  
  I know that there really isn't an excuse, despite a valid reason on the situation, and I'm so sorry to have let you down.
  
  ~*****

  Customer response

  11/20/2023

  Good morning!

  I did try to reach out to The Weed Patch via their live chat after contacting the BBB. After an hour, I still hadn't received a response there either. And I did request a refund via PayPal out of sheer frustration.

  I am not a monster. IF, and for me, it is a big if, there was a family emergency, I can be very forgiving, I live with my grandparents. If The Weed Patch can finally after more than 30 days, process this order, and expedite shipping to me, which I won't be paying for, I will be happy and consider the matter closed, no refund.

  I will call and leave another message for the store. And maybe you can reach out too? The PayPal refund has not processed.

  Thank you,

  *******

  Business response

  12/05/2023

  Hi *******;
  
  I have to admit, I'm confused by this message.  You sent this after we had connected via email.  We followed through and shipped out your towel when we said we would, with expedited shipping.  And then a few days later you posted this message.
  
  Tracking is showing that your item was delivered.  We of course did not refund you via PayPal; we responded to your messages on that platform as well as via our email conversation, where we let you know that we DID have a family emergency, and we got your order on the way right away.
  
  I'm wondering if you didn't receive the email with the tracking number, perhaps?  But if that's the case, you should definitely be checking your spam folder - that email comes through a 3rd party, and you should also have received the email from PayPal with the tracking information and our messages - so if none of that came through, then I'm guessing your spam folder is the culprit.
  
  Thank you so much again for your order, and for your understanding of the situation in our emails back and forth.  If there's anything else we can help you with, please let us know. 

  Customer response

  12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am adding my frustration to the other complaints about The Weed Patch Online store. On January 8, 2023, I placed an Online order. My credit card was charged $31.95 via Pay Pal. I should have been suspicious when I did not receive an order confirmation. I made an Online order successfully with The Weed Patch about two years ago so thought it was OK to make another order. When I did not receive the January 2023 order, I sent the company two e-mails on January 24 and January 29. I followed up with a phone message to Weed Patch customer service on February 7. ******************** did not respond to any of these. I am happy to report that I received a full refund through PayPal's excellent dispute resolution service. Bottom line: Do not order anything Online from Weed Patch.

  Business response

  03/10/2023

  ****,
  
  I'm so sorry for the issues you've had reaching us, and that we couldn't get your order out to you.  We have brought in an additional person to help with customer communication and our call volume at this time.   We did indeed close things out with your order via PayPal as you requested.  Please let us know if there's anything else we can help with.

  Customer response

  03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed this order Nov 24th, 2022. I have not received my order to date, one whole month. My money was paid out to them via pay pay. I have called their customer service number and its impossible to speak to anyone. I have left several VERY detailed messages requesting a phone call back and here we are almost one month later and not even a courtesy response or call back. I have waited and wasted countless time on hold trying to speak to someone and again several message and NO REAPONSE. I want my money back. This company has bad reviews and reports to the better business bureau. I wish I would have read them before placing an order with this company. How they are still in business is beyond me. I escalated a claim with Pay Pal giving them the opportunity to respond and of course and not surprisingly, no response. I do a lot of online shopping and this has to be the worst experience and company I have ever encountered.

  Business response

  12/30/2022

  Hi ********; 
  
  I'm so sorry for the problems you've had reaching us, and that you didn't get your order.  Between Thanksgiving weekend when you placed your order and when you finally resorted to the BBB and here, we were out of town due to a death in the family, stuck in 21" of snow for over a week with no power for 3 days, stuck in an ice storm that dropped 1/3" of ice in a couple of hours and again knocked out power and made travel impossible, and we're down to one person ******* everything due to chronic illness and everybody out sick.   We've also had issues with our email system (as noted in other complaints) that we have been dealing with.  It has been a truly unfortunate set of circumstances.  
  
  I completely understand your frustration, and I'm not making excuses - you definitely went above and beyond in trying to reach us, and we were just completely unable to pick up that ball and get back to you - that's 100% on us. I'm so sorry that you got caught ** in our mess.  
  
  I have refunded your order in full. 
  
  *****

• Initial Complaint

  12/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order (8 mercury tea light holders) with The Weed Patch around November 11, 2022. They deducted $64.74 from my account on November 12, 2022. I never received my order, and I have never heard a single word from them. I have sent 3 emails in the last three weeks asking for information (through the contact form on their website), but have heard absolutely nothing. They will probably try to say that they did not have a correct email address for me...this is incorrect. I feel like they have stolen from me. I either want my merchandise, right away, or a complete refund.

  Business response

  12/19/2022

  Hi ****;
  
  Thank you so much for your order, and I'm so sorry for the issue you've had reaching us.  We obviously have an issue with the contact form on the website that we're trying to figure out, as we haven't seen an email from you, and we've heard from numerous customers with the same issue.  Your order was shipped out recently, and is expected to deliver Tuesday the 20th.
  
  I'm so sorry again for the delay,
  *****

  Customer response

  12/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In August 2022, I ordered bittersweet candle rings and ******* and on Aug 18th, $116.73 was deducted from my bank account. I received no communication from the Weed Patch and did not receive my order. On October 26th I used their online contact form to let them know and got a confirmation the message went through. I heard nothing from them. On Nov 11th I called them and had to leave a message for customer service. I got no reply. At this point I want a full refund as they have had my money, interest free, for months.

  Business response

  12/12/2022

  *****,
  
  I'm so incredibly sorry we weren't able to get your order out the door.  As I mentioned when I refunded you a few moments ago, we ended up out of town for an extended period handling my dad's memorial service - and then when we got back I completely dropped the ball on your order. 
  
  I'm so sorry I messed this up for you; I have already processed your refund, which you should see show up on your statement shortly.
  
  *****

  Customer response

  12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I would say that after reviewing the previous complaints from others on the BBB website, the reasons offered by the business ring insincere and repetitive. I would expect a respectable business owner to closely review sales after multiple complaints were filed to ensure they followed through on orders and contacted customers. It doesn't appear they did anything about the email contacts via their website or the voice mails left for customer service unless a formal complaint was filed and the BBB acted on behalf of the customer. Those are not the ethics embraced by most companies.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  11/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  After receiving my order which took forever to get and I filed a complaint with you for thatI need to send my order back. Weed Patch return policy is to call them before sending order back to get it okayed. So just like before I have called them and left messages and emails but no one will contact me back. Please help! Thanks

  Business response

  11/26/2022

  Hi again *****,
  
  I'm so sorry for the continued issues we're having connecting - I'm not sure why the emails aren't going through. :(
  
  You are welcome to return your order to us, of course - no problem at all!  You can mail your items back to us at the following address, and as soon as we check them in we can get you refunded immediately.  
  
  The Weed Patch
  310 *******
  #***
  *****, ** 98592
  
  
  
  Thank you again!
  *****

• Initial Complaint

  11/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on 10-07-22 for 2 table runners. My credit card was charged on 10-07-22 for $27.97. As of today 11-09-22 I have not received my order. I have tried calling and have left messages and also sent emails and have heard nothing from them. I either want them to send the table runners or refund my money.

  Business response

  11/10/2022

  Hi *****;
  
  Thank you so much for your order, and I'm so incredibly sorry for the delay and radio silence.  We finally had my dad's memorial service this last month and that took ** out of town and knocked us down more than expected.  Unfortunately, since we are a small family business, it truly impacted our customers, as you noticed.  Your order was shipped out this morning, and you should have that tracking number already.  Thank you again, and I'm so sorry that this affected you and your experience with us.  ~*****

  Customer response

  11/15/2022

  My issue has been resolved with The Weed Patch. #********
  Thank you
  ***********************
  

  
  

• Initial Complaint

  11/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order through Paypal onJuly 25, 2022 for silicon candle bulbs through an online company called The Weed Patch at http://www.theweedpatchstore.com. I was charged $30.84 on my Paypal account. I have left multiple phone messages to their customer service and sent an email dated October 10, 2022. I never have received a response from them, a refund, or the bulbs that I ordered.

  Business response

  11/13/2022

  *****, I'm so incredibly sorry for the issues you had.  It sounds like our emails didn't make it through to you - I'm so sorry that happened.  I have refunded you in full as requested. ~*****

• Initial Complaint

  08/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 2, 2022 I ordered 4 Curtains at which time according to my credit card statement the money $122.95 was paid to the Weed Patch. And as of 8/5/2022 I have not received my curtains. Therefore I would appreciate refunding my $122.95 back and cancel my order. I called The Weed Patch and left a message but I never heard back from them and they never answered their phone.

  Business response

  08/10/2022

  Hi *****,
  
  Thank you so much, and I'm so sorry for how your experience with this order has been.
  
  As I mentioned to you in our other communication, your product was sent to our vendor to have them ship it directly to you as we didn't have enough on our shelf.  We were told the product was in stock and ready to ship.  Our vendor never reached out to let us know that in fact they didn't actually have the product on hand.  As I mentioned before, we all came down with Covid and were too sick to even get out of bed for an extended time.  When we were back to work we reached out to our vendor and were told that these were due in within less than a week and would ship out immediately.  The due date was last week, and they obviously didn't get them out the door.  
  
  As you have requested, we have processed your refund and you should see that back on your card shortly, if not already.
  
  I'm truly sorry we couldn't ship this to you, and I'm so sorry for the radio silence as we were out of commission for an extended period.
  
  Please let us know if we can help further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩