Internet Services
Stephouse NetworksFind BBB Accredited Businesses in Internet Services.
Reviews
3 Customer Reviews
Review from Alec H
1 star10/31/2024
After years of service outages, the latest one made me finally switch providers. I went without service for over a week, a situation which could have cost me my job, let alone being "just" inconvenient. Slow service, too many times waiting for buffering, rate increases and the same c*** service... I'm done. Trying to cancel with them is a nightmare by the way. They are charging me for the full month and claim they need 30 day notice to cancel service. I cancelled with them October 2nd and am STILL trying to cancel. I have sent 7 different emails that very clearly stated to please cancel my service...and they are still at it nearly 30 days later. Do NOT use this company, they are awful.Review from Gabriel F
1 star10/12/2024
The service provided was okay though the occasional multi-day outage seems to be par for the course. I experienced those twice in around 4 years of service. Both times it felt like I needed to remind them repeatedly that service was out for me in order to get them to do anything. When I finally went to cancel I was given the run around by a sales rep and then was told weeks later that I needed to send a formal cancellation request to a specific email. Even after receiving a cancelation processed message, I continued to be billed without any explanation provided. I'm still dealing with these assholes. I wish I could say that they were a nice alternative to Comcast etc., but I think since being acquired by WiLine they have just become predatory. I recommend avoiding using them as a service provider.Review from Melissa T
1 star03/07/2023
After 6 years of great service they started to raise my rates. It seemed like they didn't inform me but actually they put a notice on my monthly invoice, which is paid automatically. They give notice a month ahead and they also want notice of cancellation a month ahead, they will not refund money you have already paid for service.After two rate hikes in 6 months I had to leave. I find this practice predatory and I cannot support it. I went with them because they were a good company but now that they've been bought out they are garbage.
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