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Business Profile

Roofing Contractors

Home Guard Exteriors LLC

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2 Customer Reviews

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  • Review from Scott W.

    1 star

    01/17/2023

    Ordered windows Fall 2021. I called in the Spring of 2022, and informed them my Windows had arrived at my house, they werent aware. A crew arrived in July to install windows, found out that 2 windows wrong size, but 1 installed anyway, after the first day. 6/9 windows partially installed not sealed properly or trimmed. Talked with **** about the terrible work that had been done, he came out and checked and agreed, said they would be back after the reordering of the 2 windows that were the wrong size. In October windows delivered. I called **** and let him know they were here, In November they returned again promising to get everything done. They worked for a couple hours took a two hour lunch, returned, with the smell of alcohol on breath, didnt finish the job, the work they had done looks terrible. Called **** once again, who said he would be there to make sure the job got done right and wasnt, and let him know about the situation. Once again I was told that he would make sure the work gets done. Its now January 2023. I still have 6/9 windows partially installed, 3 windows still sitting in backyard, old windows on side of house. Very drafty, havent heard from **** since 12-30-22 via text. Saying he would contact me on Tuesday with scheduling, today is Tuesday #3. Looking at the work thats been done, I dont know if I want them to come back. So hopefully I can find someone to finish the job right. I cant understand how you have given them an A plus rating.
  • Review from Karen T

    1 star

    02/16/2022

    Not a satisfactory job and they are not returning multi phone calls into the office and have left a job unfinished. Took money before the job was completed and hasnt returned to complete the job. Thank you *********************

    Home Guard Exteriors LLC Response

    02/20/2022

    Our owner visited the jobsite the day after receiving this complaint and spoke with the homeowner directly. There is no unfinished work on this gutter project and the customer offered to update their review to show this. She has the owners direct number and can communicate any time she pleases.

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