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          Business Profile

          Restaurants

          KFC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Went through the Drive thru at the ********* Clackamas OR location. Drive thru menu stated 12-piece family meal deal was ***** was charged *****. My order was missing a large side, honey, butter, dipping sauces, silverware, and napkins. Tried to complain on website but the link was broken and did not let you submit anything. I would like my money back.

            Business response

            01/09/2023

            This is not a company owned location and needs to go to the franchisee 

             

            store_number

            status

            address1

            address2

            city

            state_province

            zipcode

            C748023

            OPN

            10185 *****************.

            *********

            OR

            97015

            Thank you,  
             

            *******************
            Associate Mgr, Operations | KFC

          • Initial Complaint

            05/31/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I ordered 12 chicken wings thru drive up. They gave me 6 drum sticks! I went Back too kfc, spoke to manager, showed him my receipt. He said he would take care of me. Handed me a new box. Got home. I received 7 chicken wings. I called KFC customer service. The agent said a voucher would be mailed tome. I don't want a voucher, I want a full refund. The agent said I would have to speak to the store manager. I don't want to go back again. I asked to have the district manager call me and the agent who was very difficult to understand babbled some excuse. I tried to call corporate but all the phone numbers on the internet don't work. The last time I ordered from kfc, which was about six months ago I ordered fish and fries and got 6 chicken strips which tasted like shoe leather. I didn't complain. But this time I want a full refund and to make corporate aware that not only do the employees not know the difference between a chicken wing and a drumstick. They don't not know how to COUNT!! 5/28/22 at 11:42am. Store# E080073, ticket #****. Total paid: ***** Thank you for your assistance in this matter ***********************

            Business response

            05/31/2022

            The location about which the complaint has been made is a franchise owned location, not a company owned location. Therefore, the complaint will need to be addressed by the franchisee:

            *************************

            Northwest Restaurants ******, Inc

            7340 ***************** Road

            *********, **  97124

            **************

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          18815 139th Ave NE Ste C

          Woodinville, WA 98072-3565

          Visit Website
          (425) 486-6336

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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