Complaints

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had this company do a full tear down and remodel of my mobile home bathroom for 5 days the first week of September. I paid ******* Mobile Home Service totaling over $4,000.00; in cash and checks # *** on 9/2/2024 for $1,000.00 and # *** on 9/17/24, for $759.50; the appx. for 5 days of labor, removing all old materials, flooring, fixtures, etc; replacing a bathroom sink faucet, bathroom vent fan and removal of the old materials and lumber materials. I paid for the new toilet, vinyl flooring, vent, shower faucet and tub/shower myself. I furnished lunch , at no charge, to the 3 persons each of the 5 days they did work for me. They were prompt and friendly. We discussed other future work for them to do.Last month I noticed a squeak and slight give around the newly installed vent. I showed it to others and they agreed. I called lsat month and left a message about the squeak and giving with ***** ******, the owner, telling him about the squeak, that he please contact me. Two weeks went by with no reply. I called and again left a message on his phone ************** to call me. Two weeks ago he finally called me, he was very upset, said "he would write me a check for $200.00 to wash his hand of it, that it costs him over $800.00 a day for labor, that they ***** up", "otherwise take me to court". I was shocked and disappointed he has done work for over 20 years for me and no prior issues. I spent a lot of money to get the new bathroom done. This can't be left this way to get worse. I expect this company to stand by its work and make good. I am seeking all necessary full repairs at their expense and time, or a "cash only" settlement amount of $1,759.50 be paid to me immediately.I'm requesting ***** and his 2 man crew come out to repair, and fix this issue at their expense asap.I ask that this complaint be filed on his website for others to see and be kept in his file for future reference.

  Business response

  11/27/2024

  Clints Mobile Home Services and Repair
  ***************************************** Yelm WA 98597
  
  11/26/2024
  
  ***** *****
  Clints Mobile Home Services and Repair
  ***************************************** Yelm WA 98597
  
  Better Business Bureau
  P.O. Box ****** Bosie, ID *****
  
  
  Hello,
  This is my response to the matter #********. My crew and I started a bathroom remodel job for the client around the end of August being of September. This Job required the entire bathroom inside of the bathroom to be removed from a water damage. That means removal of the toilet, vanity and all flooring and subflooring.
  I would like to explain a little about the type of home I am talking about. It is a 1970-style mobile home. The support for this home is latitude which means it is 2 feet on center 5*8 and a quarter inch. Around the heating registry that holds the vent duck to the bottom of the floor is supported with standard 2*4 bracing. In these mobile homes there is always a weak spot around the heater vents. This is a mobile home defect that is very well known.
  So, we removed the water damaged flooring, and replaced the standard 2*4 supports around the heating registry with 1*4 which is wider for more support around the heater vent. We put in subflooring with plie wood, then put aluminite flooring on top. We the liquid nails the flooring and used 3*4 18g crown stables for extra hold. (Crown means the head of the staple). We then placed ***** flooring on top and put in a new toilet and vanity.
  Around a week after the remolding was completed, I received a call from the client, that I did miss but I called him back the next morning.He told me that there was a squeak, I told him I would come out to address the squeak.When I arrived the customer and I went into the bathroom to walk around and see if I could hear the squeak he was talking about. After we both went and walked around,we were both unable to get any kind of seek to come from the floor; The client looked at me and said, I guess that makes me a liar. We laughed and I went on my way.
  About two months have passed since my last interaction with the client, once again he contacted me about the squeak that two months earlier both him and I could not find. He asked me to come out and fix it, I told him if there was a squeak I believed it was not from anything we did wrong, but I would send the crew over his way the next time they were down that way. The client began to raise his voice he did not agree, and I returned with raising mine. Before we could come to an agreement about anything the client hung up on me.
  I believe the heating registry that is secured to the bottom of the floor by the manufacturer is possibly too tight and that could be why there may be a squeak. I do not believe it was anything my crew or myself caused. But I am willing to hire another company to go down to the clients home and check it and see if there is a squeak if they believe it was caused by us. And if the company says it was then I will pay to have it fixed but if they come back to me and say to me that it was not us. I believe the client should pay me back for the money I paid to the other company for coming down to check on something I truly dont believe my company caused.
  I would also like to point out in his statement against me and my company. That in my 20 years of remodeling of mobile homes I have never not went back and fixed something that my company did wrong or messed up. And I might add I have never charged any clients for us to come back and fix our mistakes. You can ask any of the people I have done the work for.
   I would also like to point out in his letter the number he listed when he said he was trying to call me for weeks is not any of my three numbers. One of my numbers I have had for 37 years, so if he was calling for weeks, he wasnt calling me or my company phone. When I got a call from him, I called back in a timely manner every ******* -clients satisfaction is how my company has been able to keep going all these years because we are a word of mouth company and if we didnt do our job or call our clients back. There would be no way we would still be going today.
  I do believe if there is a squeak that it is because the manufacturer put the heating registry to t** to the floor, causing it to the heater duck to squeak when stepped on just rite. But like I said the client and myself tried to get the floor to squeak and there wasnt one to find.
  I would like to add that rite before I went to send this letter to you. The client called my company phone and told me not to worry about anything that may come from his letter to you that I wouldnt be bothered by the BBB any longer. And he would like to set up a time and day for my crew to come down to fix the squeak. I believe that was a trick in getting me to not respond to this letter, making me look like I didnt care and for him to win his case. But I am not stupid, Im old but not stupid.
  Thank you for taking the time to read my side of the interaction with this client and I hope I have cleared up this situation or helped you better understand what happened. I know the client and I should have been able to act like adults and not yelled at each other to be able to come to an agreement about moving forward. For that I apologies for this having to be handled through your company. If you need any more information or have any questions, please feel free to contact me anytime.
  
  Thank you,
  ***** *****
  Owner and operator
  Clints Mobile Home Services and Repair
  

  Customer response

  01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

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