Reviews

Great job with the sale of the new chair I purchased. The sales person was very helpful and quick to expedite the process.

Two stars, because we did love the furniture. Unfortunately, I can't say their customer service is 'bad' because to me, there is NO customer service at all. The paperwork had an error that I tried to get changed to no avail, and It took me 9 days to cancel something, even though I was told four times that it would be cancelled. The day before the scheduled delivery date, I got another email telling me my items would be delivered in the morning. ***? THAT is when I finally (I hope) got a successful cancellation. At least I have a case number now and it's supposed to also be a cancellation code. My credit card is being notified this morning (day 10 after purchase) and maybe they can at least verify the cancellation. I did love the furniture we picked out, a sofa and loveseat, but if I can't get customer service for an easily fixable thing, I dread what would happen had we gone ahead and then had a problem, even though we purchased the 5 year 'everything' insurance. It seems the woman at the front desk of this store is there for something other than doing her job. I actually went into the store to make the cancellation, and she took my paperwork and typed for five minutes at her computer. That SHOULD have cancelled my items, right then and there. She told me to wait up to 72 hours to see the credit on my card account. No such luck. Sincere good luck to anyone who has a problem with their paperwork.

Ashley has really improved their quality and selection of merchandise. The staff is professional and attentive but not pushy. Alex was tight there helping us find the items we were searching for.

Its my first purchased (Ashley). I was very happy and had a good experience. Mark at ********* was very helpful. He was very professional and answered all my questions w/confidence. Im so glad I didnt feel pressured or anything. Im excited for my order. Im definitely going back and hopefully work w/him again for my next living room upgrade!

Ashley's in ******, ** - Salepeople on the floor were fantastic and great to work with. Helped us find exactly what we were looking for and for a great price. However, when it came to picking up our furniture from the warehouse, it was an absolute nightmare - from no one answering, getting conflicting answers from the 'general' helpline, getting responses of getting a call-back even though we never did, furniture not arriving when we we're told it was... I will never buy from Ashley's again after this experience.

The Service was terrific me and the wife found what we was looking for and extra

Store sales person was great. After we bought everything went down hill. They confirmed delivery night before and then just didn't show up the next day. Said they sent a text cancelling but nobody got one. Since then they have changed the delivery date on my couch 4 times! Was suppose to get it well before the Christmas holidays and it's currently scheduled for January 4th. Customer service had a "We don't care, we don't have to attitude" and just passed the buck. No matter how many times I tell them not to schedule deliver on a weekday they keep doing it. Doesn't matter though, as I am beginning to doubt they will ever bring it. I'm currently looking for another couch. They have made it clear the sales people have no business telling anybody when their purchases will be delivered as they do not know what they have in their warehouses until the night before. Absurd way to run a company! Don't buy from this store if you want something in a timely manner and be treated with respect.

The delivery people arrived earlier than I expected (which was GREAT!) They were respectful of my home, brought in the furniture, set it up, answered the few questions I had, cleaned up and left. Very friendly, knowledgeable and efficient. EXCELLENT experience !!!

Purchase was very easy. Delivery was perfect. When it came to a problem with the recliner, we got absolutely no response.

Ryan was great to work with. He was very knowledgeable and helpful.