Complaints

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In early October I purchased a set of driving lights for my ***** Goldwing, which shipped quickly and I installed them almost immediately. Everything was fine until the first cold day of the season, when I woke up and found that one of the lights was cracked and not functioning. It was a fine pressure crack, almost certainly due to freezing temps. I messaged Rivco and they refused to honor any warranty, saying that the lens "must" have been hit by something and that this crack "must" have resulted in the light to fail.Rather than argue I just bought a new light from them. Before it even arrived though, the *other* light pod began to fail. There were no cracks or anything on this one, but it would randomly flicker and dim to the point that it was unusable. After testing my charging system and testing the light on a 12V auxiliary battery, the light itself continued to have issues and I ruled out an issue with the bike itself. Worth noting is that I used all of Rivco's provided wiring and nothing outside of that. I followed their instructions to the letter.Finally, when the replacement light arrived, I was frustrated to find that it wasn't a direct fit. The provided hardware was too large for the existing bracket and the existing bushing was too wide for the bracket on the new light. When brought up, they agreed that I could modify it to fit but didn't offer a correct replacement or proper bracket.Rivco's latest response was that I could either buy yet another light for $100 to replace the flickering light, or that I could pay to send them the flickering light to have them test it and, if it did prove to be defective, they could again ship me a replacement at my expense... Since they appear to me to be reluctant to honor their warranty, I don't have enough faith to send this in and waste more money just to have them tell me there's nothing they can do. I'm already $500 out and have three lights that I can't use.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In 2016, I purchased a cooler rack and a set of attachment rails from Rivco for my Harley ******** 2011 FLHTK motorcycle. I have since purchased a Harley ******** 2017 FLHTK motorcycle. The rails for the cooler rack do not fit the newer bike so I ordered a pair of rails from Rivco that is designed to fit the 2017 bike, and, I should therefore be able to use the cooler rack I paid $192.95 previously but I can't use it on this newer bike. They still sell this cooler rack so it's not like it's an item no longer available. I placed to order on Sept. 13, 2023 for the newer rail kit. I received an email stating they received the funds but I am unable to contact the company due I have questions regarding this product. Rivco never sent any further messages regarding my order either. They say I may need to make modifications in order for this item to fit my bike but they don't explain what those modifications are. And besides, if this is designed for my application, why would I need to make modifications?In any case, I have sent them three email messages, along with a message on their web site contact form and three phone calls, none of which have been answered. There is no one there to answer any phone calls and they don't return my calls.Being I paid for a product that seems I'll never get, and also, a product I previously purchased that I should still be able to use, I feel I should be refunded for the total amount I paid this company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩