Complaints

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had A&J come out to fix our bathroom on 5/22/23. The second team lead by ************************* did not provide an acceptable subcontractor, I provided my tile selection to the ******* who gave it to the sub on 6/6/23. Three weeks went by without any updates, when the sub finally got back to us on 6/30/23 they had no idea what the job was or that they were assigned to do it and didn't come out till 7/5/23. When they did come out they did a terrible job of cleaning up and got mortar and saw dust in my washing machine that they did replace but it took a month and a half for them to get it to me after I was told on 8/16/23 that it would be delivered the week of the 21st of August. The agreement was I would only pay for the materials for them doing the job no labor. Then when the sheet rock guy came out he closed up the wall before the plumber came and the plumber had to reopen the wall and then the sheet rock guy had to come out again to seal it up. I told them that I was not paying for that trip and that it would be taken care of. The job was finally completed on 8/2/23. It is now 9/16/23 and I have emailed several times and left several voicemails trying to get the updated bill after they sent me the full amount expecting me to pay it. I have never dealt with such an unprofessional business. They refuse to talk to me and I want to make sure I am paying for what was agreed upon. It should not take this long to receive an updated bill.

  

  Business response

  10/12/2023

  My apologies for the delays.  ******************** Project Manager on this project is no longer with A&J.  I have emailed the revisisons as you and her discussed to your personal email for review.  I promise to stay ontop of this until you are satisfied witht he final price that is based off the work we actually completed for you. 

  Customer response

  10/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Project # **-1541-MLD Remediation and Project # **-1541-REB Restoration MLD contract signed 08/15/**, REB contract signed 08/24/** Remediation and Restoration of the upper flat bathroom of my property. Remediation Team advised bathroom floor replacement involving removal of my cast iron bathtub. Once removed, Restoration Team informed the floor did not require replacement. Multiple problems resulted, $2000.00 shower install, $500.00 asbestos removal, $425.00 HVAC decrease vent for installation of Shower. Cost of Bathtub removal unknown. Initial evaluation was wrong, results: costly and unnecessary expenses to me.Tenant and I displaced from our homes for 2.5 months. Work incomplete after nearly four months. Overcharged for labor errors and mistakes.Unusual and not customary charges to install a shower door. Final installation unacceptable. 1. No silicone caulk to prevent water from leaking between the fiberglass shower and aluminum door frame. 2. 1-inch open gaps present on both sides of the closed shower door (rendering the shower unusable). A&Js recommended plumber charged and additional $300.00 to install shower, sink, toilet and plumbing fixtures. Work unacceptable. 1.Plumbing leaking in the vanity. 2.Shower head extension omitted. 3.Large holes left in drywall under the bathroom sink that were not present previously. 4.Caps covering screws bolting toilet to the floor are missing. A&J sent a new plumber to quote correction of plumbing issues, indicating they would cover cost. No further action taken.Heating duct in the bathroom covered with drywall, I identified the problem requesting resolution.Fiberglass shower stall scratched and scuffed from workers stepping into stall with street shoes.Bathroom floor replaced twice costing $1,000.00. Considering bathroom damage was due to water, I feel the restoration team would have known the initial floor was not a good choice and advised me prior to installation..

  Customer response

  01/03/2023

  Please forward my A&J complaint to the NEWLY HIRED GENERAL MANAGER (*************************).

   

  ***************************, General Manager

  Mobile: **************

  Email:cschneider@ajrestores.com

   

  Tuesday, Dec 13, 2022 A&J (Fixed the Shower Head, Caulked Shower Door and replaced missing bolts on the toilet install).

   

  A&J had credited me $394.00

  *$224.00 Flooring

  *$170.00 Labor (2 Hours @ $85.00 per hour)

   

  A&J has offered me an additional $500.00 credit which I refused for the following reasons.

   

  1.      A&J Mold Labor Quote and Actual Cost (Included my downstairs ceiling and walls) which was not touched.

  a.      Quote 8/15/22: $5,220.40

  b.     Paid: $5,640.77

  2.      ******************* Labor Quote (Shower included in quote) and Actual Cost (minus shower install).

  a.      Quote: 9/22/22: $5,697.00

  b.     Paid: $5,643.15o

  3.      My additional Out of Pocket Expenses for Additional Labor

  a.      Paid: $5,754.98

  
  

  My Total Out of Pocket cost: $17038.90

   

  I am requesting no less than $1,000.00 in retribution because I hired a 5 ************ to manage my project.

   

  Five stages of project management

  • initiation.
  • planning.
  • execution.
  • monitoring and control.
  • closure.

  A&J did not monitor and control all phases of this project.  A&J seems very justified in charging me for labor of flooring that was not installed correctly (the project managers exact words I thought you had a glue down floor, flooring cost me an additional $500.00 for another contractor to pull out flooring and replace A&J's installed floor.

   

  Following installation of a shower door with a seriously misaligned door (unable to use the shower).  A&J left me to my own resources to fix the problem.  This resulted in an additional 7 days of displacement for both myself and my tenant.

   

  I feel when paying a professional significant fees, it is their responsibility to complete the project to a satisfactory and useable condition for the client.

   

   

  Lastly, please make sure to post my complaint on the BBB Website.

  
  

  Sincerely,

  
  

  *************************

  *******************

  **************

  
  

  

  Business response

  01/03/2023

  Resolved with customer.

  Customer response

  01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov. 30, 2021, Complainant engaged Respondent A&J Specialty Services (dba ************************) to install two new bathroom ceiling exhaust fans. Complainant paid Respondent $400 for the installation of the two fans. This complaint involves the negligent and incompetent installation of the two new fans.Installation guides for the fans were provided to Respondent. The installation guides state installing the fans requires access to the attic of the home, and that the fans must be bolted to supplied mounting brackets attached to ceiling joists in the attic. Complainant was home and has personal knowledge that Respondents installers never entered Complainants attic. Instead, Respondents installers ignored the installation guides and simply shoved the **** pound fan housings up through a hole in Complainants ceiling and negligently and incompetently attached them to the ceiling drywall using only small screws. In addition, Respondents installers absconded with the brackets and screws necessary to properly install the fans.Respondents negligent and incompetent installation caused the fans to vibrate. On Dec. 20, 2021 Complaint notified Respondent of the vibration problem. On Dec. 31, 2021, Respondent attempted, but failed, to fix the vibration problem. On Jan. 11, 2022 Complainant notified Respondent the vibration problem had not been fixed. Later that same day Respondent processed final payment for the balance owed on the project, and after that ghosted Complainant, engaging in no further communication with Complainant. Please see the following attachments: 1. Complainants full four page Complaint, 2. Respondents estimate showing $400 paid for the fan installation (Attachment A), 3. The ceiling fan installation guide (Attachment B), 4. Email from Respondent and paid invoice (Attachment C), and 5. Seven photos showing none of the necessary brackets were used in the installation and the fan housings were only screwed into the drywall.

  

  Business response

  11/28/2022

  Please see attached response from ****************************.  Our view of the facts differ than those of the Complainant, mainly that we were told that the issue had been fixed on January 11th and that we could proceed with payment.  We have not heard from Complainant in 11 months until this complaint was received. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩