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          Business Profile

          Auto Wrecking

          Remington Auto Salvage, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Wrecking.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have contact the business multiple times to ask about the shipping of a 2020 ****** Legacy Front Door Switch. The item was ordered on 8/26/2024. I was charged $87.55, which included shipping. I have received confirmation that my order was received and processed, and a notification that parts are pulled within 24 hours. I have received no tracking number. When I call no one is even sure if the part has shipped yet or not. I would like either a refund, or the part shipped to me.

            Business response

            09/03/2024

            Good morning ****

            We apologize about this inconvenience to you. You placed the order with us on 8/26/24 via ***** The guy in charge of that department took an early vacation going into the Labor Day weekend. We do have your part on its way to you. Here is the tracking number, 1Z01Y67F0345265662. It is being shipped to you via **** You placed the order with us on Monday and it shows it will be delivered to you the following Tuesday, 5 business days over Labor Day weekend. You being in ******, I have to say that is pretty quick on ***** part.

            We will be watching it thru out the day today to make sure it arrives to you.

            Once again we apologize for any inconvenience.

            Any other questions be sure to give us a call.

            Thanks

          • Initial Complaint

            01/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered an engine from remington auto salvage on 12/1/23 They delivered the engine on 12/12/23 I put plastic over the engine to protect it from water damage.I called back on 12/15/23 to return the engine because the repair was canceled.Remington attempted to pick the engine up on 12/28/23. The engine was in the same spot it was dropped off in. The driver must not have seen it.The pickup was then rescheduled for 1/4/24 with a note to call me before pickup to avoid issues. Remington never called me.Remington picked up the engine 1/3/24 Remington took pictures of the engine after picking it up and moving it into the box truck. The pictures show damage on the valve cover inside the truck.Remington is denying me a return due to their 30 day parts return policy.They are blaming me for the damage.They have no proof of me damaging the engine.I was not present during pickup.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Contact Information

          4004 Curvue Rd.

          Eau Claire, WI 54703

          Get Directions
          (715) 834-2560

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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