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          Business Profile

          Fulfillment Services

          Arrow Companies, LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Arrow says that they back their furniture if moved. I moved my Dingo cabinet not even 6 inches and the door that would hold the table fell off, bending the hinges and popping out all of the screws. I called first and they told me that I would have to pay for the shipping of the panel because it was my fault, even though I explained I had every brake off. Then the company I purchased it from called and they paid for the shipping but the lady wouldn't listen to either of us and still sent the wrong part. I had sent both companies pics of the damage and explained that I did nothing more than try to move it from the wall and they refuse to honor their warranty.

            Business response

            07/11/2022

            We sincerely apologize ****** for any inconvenience you may have faced. Arrow Companies doesn't offer in house "moving damage". Our warranty covers freight damage and any manufacture defects. 

            Per the attached documentation the customer reached out to her dealer who submitted incorrect information resulting in the wrong replacement parts. In addition our customer service representative had the opportunity to speak to the customer on the afternoon of 06/30/22 who walked through her damage and confirmed her replacement part request; at that time the customer confirmed the parts that we were to ship out and due to that confirmation we proceeded as such and later on resulted in ****** receiving incorrect replacement parts. 

            Regarding asking the customer to pay for freight, that would be correct as Arrow's priority is customer satisfaction and we were willing to provide as a courtesy free replacement parts, but due to extensive damage as seen on the images provided by the customer this would have occurred due to extreme force and this can particularly be observed on the bent hinges. Thus we requested the customer to cover a $40 freight and handling fee. 

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          PO Box 410

          208 East Morrissey Drive

          Elkhorn, WI 53121-0410

          Get Directions
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          (262) 724-8822

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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