Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased Nostalgia Electrics Coca-Cola40-oz. *********************** TWICE. Each time the mixing paddle was MISSING. REFUND one product and a REPLACEMENT MIXING PADDLE FOR THE OTHER

  Business response

  01/17/2025

  Reference is made to Complaint ID No. ******** (the Complaint) regarding a Nostalgia Frozen Snow Cone Machine Slush Beverage Station that Complainant claims she purchased but was allegedly missing a mixing paddle  (the Product).
  In response to the Complaint please note the following based on the limited information provided by the Complainant in the Complaint and her sole communication with our company:
  1)Complainants sole communication with our company was an email to our customer service department on January 16, 2024.
  2)Complainant explained that she purchased the Product, recently opened it, and claimed it was missing the mixing paddle.
  3)Complainant was called and informed Nostalgia (the Company) she was set to return the product through *******
  4)If Complainant is seeking a replacement of the Product, she is welcome to call back our customer service department and pursue a warranty claim for replacement, subject to the Products warranty terms and procedures.

  Customer response

  01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please contact me again once my recently ordered replacement paddle has arrived.
  Regards,
  
  **** ******

  Business response

  01/29/2025

  Reference is made to Complaint ID No. ******** (the Complaint) regarding a Nostalgia Frozen Snow Cone Machine Slush Beverage Station that Complainant claims she purchased but was allegedly missing a mixing paddle  (the Product).
  In response to the Complaint please note the following based on the limited information provided by the Complainant in the Complaint and her sole communication with our company:
  
  Complainant has contacted us directly and we have sent out the part they were seeking. If further assistance is required complainant is welcome to call back our customer service department to discuss the matter further.

  Customer response

  01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  6/19/2024 6/21/2024 There was an obvious fraudulent issue with my Apple *********** 6/19 I was charged 83.00$6/21 was promised once finalizing a fruadulent charge , I would be refunded . 6/19/2024 I noticed that a random 80$ charge was taken from my account & appeared on my purchase/subscriptions . I requested a total of 3 refunds , each denied . Bank was able to refund me & cancel my card out . 6/21/2024 My Apple ID was locked until 15$ was paid for an app. I contacted customer service , a supervisor calls me & assured me that if I entered my new bank ****************** the 15$ payment through, that I would immediately be refunded . Now, *** requested 3 refunds once again and have been denied . After the lady assured me I would be refunded .My Apple ID had obviously been under the control of someone else ? I had obviously been charged for something I had not agreed to pay for . 7/2 I get in contact with customer service again, just to be assured that I will not be refunded on any of these charges . And that Ive paid for 2 apps that I know nothing about . 95$ . Im a 1 income single mother that cant afford a 95$ subscription!!!!

  Business response

  07/10/2024

  Reference is made to Complaint ID No. ******** (the Complaint). Please be advised that:
       1. Nostalgia Products Group (Company) does not offer or sell any subscriptions, apps or other digital products (only small kitchen appliances and related physical goods).
       2. We have no record of any communications with or calls from the Complainant or of any purchases of our products by Complainant.
       3. In fact, Complainant provides no evidence whatsoever that she has dealt with our Company, including any proof of purchase of one of our products allegedly at issue, or any             names, emails or contact information of representatives she claims to have dealt with at our Company.
       4. Clearly Complainant has wrongly accused Company and/or is the victim of fraud.
  In light of the foregoing, we request that BBB immediately remove the Complaint from public view on its site,until such time as Complainant can provide any evidence that she has properly identified Company in the Complaint.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a cotton candy maker from kohls the product was obviously defective and actually made incorrectly whew the spinning item was not evenly bolted and it rocked shakes and was unusable. In the photo you can see the marks from the heat rocking incorrectly it should rock level. ***** suggested I reach out to the manufacturer I did after multiple emails they refused to send a replacement product and insisted it was an issue that kohls has to handle but see this is wrong it is obviously a manufacturing issue. It is unacceptable for a company of capacity to throw an issue like this back on a store that is not willing to help either.

  Business response

  05/22/2024

  The referenced Complaint has already been successfully resolved with the Complainant.

  Customer response

  05/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ice maker just stop working after having it for one year and all I want is a replacement

  Business response

  11/01/2023

  Reference is made to Complaint ID No. ******** (the Complaint) regarding an ice maker product allegedly purchased by Complainant from a third-party retailer more than 1 year ago, and having a manufactured date code of over 3 years ago (the Product), that Complainant claims has now stopped working.
  Complainant contacted our company for a replacement unit on October 24, 2023, immediately prior to filing this Complaint, and was advised that based on the information she provided, her express 1-year warranty expired over 3 months ago on July 20,2023. 

  Customer response

  11/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Slushee machine during the pandemic. I was able to finally use the product this pass weekend only for the product NOT to work. I sat reviewed ******* videos, went line by line on the instructions but NO success. Finally I pulled some of the product/company reviews. The majority of the reviews said they product worked or a short period or NOT at all due a plastic cylinder with in the cold cylinder cup being broken or disconnected. As a result, I removed the cylinder only to find out mine too was not connected/broken. I tried calling the company several times received their hold music line and sat for over an hour one day to be disconnected. Then several times attempted the call back system which rerouted me back to the call back options. I finally made connection with ***** who said she won't do anything because the date stamp is more than 1year as per their warranty. I asked for a manager she said she doesn't have one then after more conversation she said she will have one call me back. She mentioned that ****, Manager will call me back but she won't assist me as the product is only covered for a year. I have never used this product and I have many appliances that I'd purchased over time and have yet to use them. I need the product replaced or the part replaced so it could work and I don't have to face embarrassment in front of my guest anymore as I recently did this past weekend.

  Business response

  06/09/2023

  This part was sent out to the consumer directly. The consumer had been in contact with our customer care team and it seems like this complaint was filed the same day the consumer was in contact with our customer care team. We consider this matter to be resolved.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This microwave heated up so badly it burned fingers to the touch! We (husband and myself) couldn't figure out where the burning rubber smell was coming from everytime we used it. Defective item and 30 day warranty? Made in *****. Very misleading and contemplating filing a lawsuit.ORDER PLACED THROUGH AMAZON:January 27, 2023 TOTAL $96.10 SHIP TO ***************************** ORDER # ***-0191472-9190661 View order details View invoice Delivered Feb 3, 2023 Nostalgia Retro Compact Countertop Microwave Oven, 0.7 Cu. Ft. 700-***** with LED Digital Display, Child Lock, Easy Clean Interior, Orange Return window closed on Mar 8, 2023

  Business response

  05/31/2023

  Reference is made to Complaint ID No. ******** (the Complaint) regarding a Nostalgia Microwave Oven allegedly purchased by Complainant from Amazon four (4) months ago on 1/27/23 (the Product).
  In response to the Complaint please note as follows based on the limited information provided by the Complainant in the Complaint and her sole communication submitted to our company:
  1. Complainants sole communication with our company was an electronic message submitted through our customer service helpdesk during non-business hours on the afternoon of Sunday, May 21, 2023 alleging solely the following with respect to the Product: Overheated and internal smell of burning rubber (3rd time smell before we realized where it was coming from). Extremely hot to the touch!
  2. We responded electronically to the Complainant on May 24, 2023 seeking additional information to validate the product warranty and initiate a warranty claim.
  3. Shortly thereafter on May 24 we received notice of the Complaint from your office. To date we have received no response from the Complainant as to our original inquiry to initiate a warranty claim.
  4. We have sold tens of thousands of microwave ovens over the years and have not received any complaints about the Product becoming extremely hot to the touch and, without further information and investigation, cannot determine how a unit without a heating element would become so hot.  
  5. The Complaint also alleges that the Product emitted a burning rubber smell everytime they used it, yet Complainants sole communication with ** indicated it happened 3 times in the four months they owned the Products.
  6. The Complaint mentions a 30-day warranty when in fact all Nostalgia products come with an express one (1) year limited warranty (perhaps Complainant is confusing Amazons return policy with the actual manufacturers warranty). Complainant also felt it important to point out the Product is Made in ***** (perhaps in support for her contention that the Product was defective), when in fact nearly all microwave ovens sold in the world today are manufactured in *****.
  7. Lastly the Complaint includes the statement Very misleading and contemplating filing a lawsuit without stating what in particular was misleading.
  8. The remedy sought is a refund yet Complainant has not indicated any willingness to comply with the express warranty terms which affords ** the right to repair, replace or refund, and instead sought to immediately file a complaint with the BBB and threaten litigation.
  In sum, the Complainant has not afforded ** a reasonable opportunity to investigate her claim or proceed under the warranty terms to resolve her alleged concerns.Based on the foregoing and Complainants threats of litigation, we reserve the right to not further discuss or engage in this matter in a public forum.Complainant is however welcome to continue the warranty process through our customer service department in accordance with the warranty terms.   

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son received Nostalgia 2 Slot Hot Dog and Bun Toaster with Mini Tongs for Christmas as a gift from a relative, we opened it this past weekend, no seals were broken, everything was in it's plastic, but it is missing the basket to put the hotdogs in it to cook, I just got off the phone with the company, and unless I can provide a receipt (this was a gift) I will have to pay for the missing piece, this is what I was told from **** on their customer service line, she also stated that this has happened quite a bit, units missing this piece. I responded with if it's happened quite a bit and you obviously are having manufacturing issues, why would you not send out the missing piece. Will not do anything without a receipt. Horrible customer service, I highly recommend not purchasing from this company.

  Business response

  01/18/2023

  Customer contacted us directly and was sent the missing part 1/17/23.

• Initial Complaint

  12/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I ent to ******* today 12/3/22 and bought the my mini deluxe box set of grill, waffle maker, omelette maker and donut maker and they did not work time them back to ******* and they did have no more and want a set of replacements not the money back but the company wont help with that like they should when there under warranty please help me

  Business response

  12/05/2022

  Our office was first contacted by the consumer regarding this matter on 12/3/22 outside of regular business hours.  On 12/5/22 when our contact center reopened, we informed customer that we have no replacements in stock for this retailer exclusive item and that he may either (i) return the product to the retailer for a full refund, as previously offered by the retailer in accordance with their return policy, or (ii) return the product to us for a full refund subject to and in accordance with the product warranty terms.  Since repair or replacement is not required under the warranty terms or by law when a full refund is offered, consumers complaint is without merit. 

  Customer response

  12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* they never called or emailed me about this I can prov it and I want them to replace it see the store wont take it back like I told us and then so  so next step if u dont stop lieing lie court call me at ************** 

  Business response

  12/15/2022

  We have nothing further to add to our original response, except that a full refund is in process to the consumer in lieu of replacement. 

  Customer response

  12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************************* how r u going to send me a refound with my adress and  stuff my adress is **************************************************************** and when will I get my refund and how long will it take for me to get it  so I no and will it be for what I payed for it Ihope 

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a microwave, a fire occurred, and nobody will do anything about it when I contacted Nostalgia.The fire happened three weeks ago but I do not have a receipt or remember where it was purchased.Apparently, it was more than a year ago so Amazon and ****** don't have any information in "saved history".I am filing a claim because I don't think it matters when I purchased it or from whom. My baby grandson was present when the fire started and it could have been really bad. It's not about a refund---it's about them selling a product that has a potential danger. I saw in "reviews" that my incident wasn't the first. DON'T BUY THIS and fires were several of them.Photos and emails are being forwarded.Thank you.

  Business response

  07/08/2022

  Reference is made to Complaint ID No. ******** regarding a Nostalgia Microwave unit Model No. RM07AQ.
  In response to the Complaint please note as follows based on the phone call with and information provided by the Complainant:
  1. The Complainant allegedly purchased the product about 18 months ago (or longer since she does not remember where she bought it from and cannot provide any evidence of purchase) as a gift for her married son and daughter-in-law.
  2. The product was at all relevant times allegedly owned by and used in the household of the son and daughter-in-law, and not by the Complainant. The Complainant  also noted that the son and daughter-in-law experienced prior unspecified issues with the product but continued to use it.
  3. As a result,  it is not believed the product was being used by the  Complainant nor was Complainant present at the time of the alleged incident.
  4. Complainant nevertheless claims that while the unit was being used to heat up a dessert on a ceramic tray, that flames came out from the bottom of the unit.
  5. Pictures provided by the Complainant of the unit show no scarring or other evidence of fire on the bottom of the unit or elsewhere.
  6. There was no claimed personal injury or property damage.
  7. The product is a previously discontinued model that is long past its warranty period.
  8. Complainant is seeking a refund despite the fact that she would not be entitled to a refund if the product stopped working for any reason after the long expired warranty period (nor can she provide any proof of what she paid for the product).
  9. Complainant was nevertheless offered a 30% discount off a newer replacement model as a courtesy which she declined.
  Based on the foregoing,  we believe that no further action is required or warranted at this time.

  Customer response

  07/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************************

   I am not surprised that they are taking no responsibility. They DO mention the particular microwave is no longer being sold. Maybe that's because several reviews said a fire started. I was not the only one. I wish I had read the reviews BEFORE I made the purchase.

  They focused on the length of time I had the microwave and that I had no receipt. Do they think I stole it or didn't pay online? That is another comment that offers no validity. 

  What they offered as a consolation prize was a 30% offer on any product from their store! ANOTHER ridiculous attempt to make this disappear.

  Thank you,

  ********************************

• Initial Complaint

  02/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I attempted to contact the number provided within the ** contact form regarding a replacement part inquiry; however, both attempts were met with a recorded message that would result in the call ending at the lose of the recording. Per other public BBB complaints, this must be the norm.

  Business response

  03/09/2022

  We apologize for the inability to reach our **************** team on 2/25/2022.  Due to being short staffed, we occasionally need to close phone lines during the day to eliminate extended hold times.  I will contact the customer today (3/9/2022) to ensure her request is resolved.

  Customer response

  03/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩