Reviews

I purchased a battery for my 2020 Chevy . Thought that they should know how to install a battery, boy was I wrong big time. They installed it and my system was going crazy the cvs came on which brought up all kinds of warnings , like low fuel, brake assistant , steering assistant, and much more. Called them and they said to drive it around and it will go off. Sure I drove it back and forth from work for 4 days nothing changed. It was unsafe to drive with all those things happening with the sensor going off like that. I was thankful I made it to work and home and on Friday I decided to take it to a dealer and going there the car died 2 times had to stop and restart engine. The service guy drove it into the shop and it died on him, he said that never happened with a sensor before, and when he lifted up the hood the cables where not on tight and mentioned should of taken it to some place that knew what they were doing. I am thankful nothing bad happened driving that car around. Call and told them about it and all they said was OK.. not even a sorry. I would never recommend this place to anyone .

The worst customer service fraudulent practice I purchased a battery from them within 3 months battery died and they will not honor there warranty if they can't charge there own battery up to 10 points, they will hold there own warranty. DO NOT PURCHASE FROM THIS COMPANY. I went to the ************ location now I'm out of ******. Bad Business.

After I bought new batteries and returned old cores, I was supposed to receive a refund yet instead I found out that they charged me instead and no refund for cores I tried to talk with them to get the refund and they were extremely rude and told me to never call them again. Please avoid this business at all costs.

battery warranty is a sham my battery is dead and will not charge my truck broke down for 3 months and now the battery is trash and batteries plus will not warranty the battery it’s only 1 year 8 months old , the web sight says 3 years or 36000 thousand miles it’s not close to eather

Another Lesson Learned My daughter took my iPhone to Batteries Plus in Muskegon MI to get a new battery for my phone they told her they would have to send out for it and would call when it came in. they gave her a bill of $84.00 she asked why so high and they told her anything with ***** is expensive ok...so we go back as they called said battery was in so they put battery in iPhone said to charge it ok next day I am wondering why my sound is not working went into settings and got this message Unable to determine if your iPhone battery is a genuine ***** part. This could be because your part is nongenuine, not functioning as expected, or the installation is incomplete. So I go back down to Batteries Plus to show them and he says oh that message should go away in 2 weeks I said no this tells me you did not put an ***** ***. battery in here that I paid for.. he said no we put in a after market battery I said but I paid for a ***** battery as your after market only cost $24.00 And you charged me $84.00 he said that is not true I said here is my receipt.. Then this RUDE girl comes out from back room and says if you wanted an ***** battery you should of went to an ***** store so I said so your not going to take care of this they both said no and have a nice day!!! the greed of companies to CHEAT THE CONSUMER is unbelievable plus not counting the rudeness I will NEVER go back to Batteries Plus again

I went to the Battery Plus at ***************************************************************************************** for a keyfob and key for a 2018 GMC Yukon. After an hour and a half of attempting to program a keyfob, I was informed that the keyfob from Battery Plus was not going to work because of the theft deterrant system on the vehicle. I was not told prior to the attempted programming that there was a risk that my car would become "unprogrammed". I was also not told when my original keyfob was returned to me that the theft deterrant system had been activated and also, that my original keyfob had now been erased from the vehicle. After arriving home and shutting off the Yukon, the vehicle locked up and would no longer start with the original keyfob. I have had to now tow the vehicle to the local GMC dealership, have the entire car reprogrammed and have 2 new keyfobs made. This is an out of pocket cost of approximately $1,000. To say that I am disappointed in Batteries Plus is an understatement. If the cost of this repair, which was caused by your employee, is not reimbursed to me immediately, I will be taking legal action.

They advertise Dewalt Batteries and send you knock offs. Then don't return your calls or emails. Crooks!!!

When purchasing a screen fix, I was asked for my pin to ensure the screen change worked. They told me to come back in 90 minutes. Instantly my previously full battery ran out of charge within 2 hours and two days later my ******* account was hacked. The people who fixed my phone screen are criminals. This was in *********, **.

I took my Macbook Air to Batteries Plus at ******************************************************************************************** to have the battery replaced. I took the computer home and it would only work for limited periods of time when not plugged in. I returned to the store, my money was refunded but I had to leave the computer there to take out the battery for return. After picking up the computer, it now had no display when booting up. I took it to a ***************** and an evaluation there showed that not all screws had been replaced, the battery was not connected and the display cable had been cut, a clean cut, not an accidental tearing. After being told that a new display, using Apple parts, would cost $700, I decided to purchase a new Macbook Air. In subsequent days, I contacted the district manager of Batteries Plus, explained the problem and asked for restitution of $700. He said that he hoped to "wrap this up" the same afternoon. After that time, I received little response by phone or email. After my son wrote to him on my behalf, he emailed both of us a response, blaming the Mac techs who evaluated the damage, my version of the story, pretty much anyone but the employees at the store. At this point, I don't expect any form of restitution from Batteries Plus but, as a consumer, I want to warn others of the treatment I received from staff and management. In my closing response to the district manager, I shared a call I made to the Better Business Bureau in which an associate there shared with me that although not accredited by the bureau, this store has a rating of F for not resolving numerous complaints within the last three years. I add this complaint to that list.

My gf took her phone for repair costing her over $300 to replace front and back screen a month or so ago. On 10/14 she took her pnone in for water damge . Her face I'd worked when she took out of rice and before she arrived at store. She picked up phone on 11/16. Brought it home and noticed face I'd didn't work. She called Apple and they said that its not aligned correctly. Spending anther $200. They said to bring back in and will fix it. Well they called and said they csnt fix. They broke it! What can I do!