Reviews

I canceled my insurance policy June 19th, 2024 and they sent another email that stated I need to confirm that I cancel my policy again. This was not mentioned with my initial cancellation. This is a terrible company who takes advantage of their customers.

Thank you for your review, ****. We sent you the detailed cancellation process and form within 24 hours of receiving your request to cancel (6/19/24). However, we did not cancel your policy because we did not hear back from you until 2/6/25. We apologize for any confusion and inconvenience this may have caused.

Purchasing an Eyemed policy through InsuranceTPA.com gets nothing but billing that cannot be cancelled. They never paid a dime for my eye exam or anything else. Just kept stringing me along with useless time on hold to contact them. Do not purchase Eyemed at all through InsuranceTPA.com. Just a scam.

Thank you for allowing InsuranceTPA.com to respond to this review. We cannot comment on the benefits provided by EyeMed as InsuranceTPA is simply the Billing Administrator. However, you contacted InsuranceTPA on 9/3/24 and your policy was cancelled immediately per your request.

This company consistently makes it difficult to receive payment for medical bills. They fail to follow up with medical facilities' billing departments and often deny claims for any reason they can find. It's baffling how their operations are even legal. Unfortunately, this reflects the troubling state of the U.S. healthcare system, where companies like this can exploit vulnerable, sick individuals. AVOID ANY COMPANY THAT USES TPAINSURANCE as their vendor.

Thank you for allowing InsuranceTPA.com to respond to this review. We are unable to locate a policy with your name. However, we would be happy to discuss this further and work to resolve this matter. Please reach out to our *********** by calling the phone number on the back of your insurance ID card. We apologize for any inconvenience.

0 no stars. Stay away.I called to cancel my policy. I was emailed a form to fill out to provide a written cancellation - which I did right away- and they continued to charge my account. So frustrated. Making a call to cancel and submitting the required form should be more than enough effort to cancel a recurring charge. I wish I would have read all the reviews before getting involved with this company.. hopefully this review will save the hassle if others.

Thank you for allowing InsuranceTPA.com to respond to this review. The cancelation form was sent to the policyholder in 2023. To date, the form has not been received.We have canceled the policy and no additional premium deductions will be taken going forward.A signed cancelation form is required in order to discontinue any policy. In this case, we have no evidence of receipt of the form. We sent the form twice to the policyholder. 8/4/23 and 9/7/23. The form was not received and therefore premium deductions continued to occur. There is no evidence of fraud or misrepresentation. However, with that said, the policy has been canceled per this review.

I have no idea if I have the right one but anyway. I have been trying to get into my account to check claims status. I have tried multiple times to reset my password and nothing. I finally called them and they claimed their website has been having issues. The person I talked to even gave me a new password but it still doesnt work. I may have to try again tomorrow. When I called to find out my claims status, I never did get anyone. It only gave me a prerecorded line. Pretty shady way to do business for another company.

Hello. I found your vision plan account on our porta. InsuranceTPA.com is the Third Party Billing Administrator for ***************** vision policies. InsuranceTPA.com does not administrate vision benefits or vision claims. For ********************** please call EyeMed at *************** and press option #2.

WHATEVER YOU DO... STAY AWAY!!!! They do not care about your money or even if your policy is active. They will still charge you anyway. I paid them for a solid 6 months straight and there was a "glitch" in their system that kept terminating my policy. At first they tried to fix it -- but it would only stay active for 24 hours or so and then terminate again. Each time they told me it was OK to go to the dentist -- I would go to the dentist and be EMBARRASSED that my insurance wasn't going through. They never offered me a resolution or anything... even told me to stop calling them at one point. So, eventually they got it right and I had no issues. Now 2023 comes along and I get a new dental plan that comes with my medical insurance and I notice they are still withdrawing from my account. I tell them there is an error -- and that I have not renewed for 2023 (I renewed them each year). They respond that no refunds will be given and that its a recurring charge indefinitely until you write them. I renewed after my first year so I do not understand how its just a recurring thing. I filed a dispute with my bank and this company sent the bank a screenshot of the esignature from 2020 that says it ends when you cancel. SO BEWARE.... This company is all about money and they will charge you for YEARS if you do not cancel in writing. Something I signed 3 years ago with fine print is how they justify keeping my money. And if they have a system error for half a year that kept terminating my policy even though that recurring charge kept going through -- not their problem.. they couldn't care less.

****, thank you for providing InsuranceTPA.com your concerns regarding your dental policy. The Welcome Email that is submitted to each enrollment specifically states "This plan is ongoing and payments will continue to post until we receive a signed notification of your request to cancel. To cancel, the Primary Insured must send us a signed notification no less than 5 days prior to the established billing date. This will ensure the discontinuation of future charges to your account. Any notification after that will lead to another month of coverage." Therefore your policy auto-renews each year. There has been no "renewing" of the policy on your part. The plan automatically renews each year unless InsuranceTPA.com is contacted by the policyholder with a request to cancel your policy. Your cancelation request was received on 02/23/23 and the policy was canceled at that time. The last two monthly premium payments were declined by your financial institution due to your efforts as a Chargeback. The chargebacks that you performed with your financial insitution resulted in no premium payment for your dental insurance for the past two months. With that said, we cannot refund your premiums as that would result in You technically did not make a payment and kept the monies in your account so no monies were paid to be refunded back to you. Our premium billing system did not reflect you as "terminated". We apologize for any inconvenience that you have experienced. Your situation was never intentional.

I purchased eye insurance for 1 years coverage for 2021. I never signed up for autopay as I knew I was only going to use this insurance for 1 years time. I never had any point of contact from this company after I signed up for the insurance. Money was taken from my checking in 2022 that I did not catch, which is my own fault. But I caught it this year on February 23, 2023. I have yet to receive an email confirmation saying that the insurance for the year is cancelled and my monies have been refunded, since they never notified me of taking money out of my account. I had sent the email on 03/02/2023 and I have yet to still hear or see anything from them. If I could upload pictures, you would be able to clearly see that my last point of contact was from 02/18/2021 from SASid, Inc. from when I had purchased the insurance. I had never received any sort of email to register for an account with ****************.I purchased with SASid, Inc. but yet my point of contact is through insuranceTPA? What is this and why?

Thank you for providing your feedback regarding your experience with your vision plan enrollment. This insurance plan is ongoing and payments, of which the policyholder selected, are automatically deducted from the financial institution. The fulfillment packet that you recieved clearly indicated the following "Any payments drafted from your financial institution will show up as InsuranceTPA.com. This policy is ongoing and payments will continue to post until we receive written notification of your request to cancel, and your request is processed." Since we were not notified to cancel the policy, the payments continued to draft from your account. With that said, we have received your request to cancel the policy and your annual premium that was drafted in February will be refunded to your account. This refund will be reflected with your financial institution within the next 5 business days.

Insurance through NAR and there is no way cancel as you keep getting sent to another telephone number which they never answer. Also, the website they say is useful is not. There is no way to contact anyone through the website other than the telephone numbers they NEVER answer. Also, this is through Ameritas Dental Insurance which refers you to THEIR number. Very disappointed that NAR would help this company as they are not reputable or above board on their communications.

InsuranceTPA.com is the 3rd party administrator for Ameritas realtor dental program. insuranceTPA.com performs the monthly billing function of this product. An email was received on 09/28/22 from *********************** and requested someone to call her back, which is the same day that the BBB Customer Review was received. **********************. We provided an immediate response that if there are questions regarding the dental benefits, to contact Ameritas at ************. There were 4 inbound calls received from ***** on 2 different days during high call volume peaks. We apologize for this inconvenience. On 09/29/22 we called ***********************, however the call was not answered and a voice mail message was left, to contact insuranceTPA.com for questions related to Billing. *********************** has had this policy since 09/01/21 and it was discovered that her only contact with InsuranceTPA.com was on 09/23/22 and 09/26/22.