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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
12/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are saying we owe money to Valero **************. *************************** does not have customer accounts. They listed an account number. They do not answer the phone. They sent a collection notice. I can only assume this is a scam.
Business response
12/14/2024
This is the first notification we have received regarding a complaint on this account. We will follow up with the consumer directly.
If they would like to contact Tri-State Adjustments, *** directly at ************.
Thank you
****** R Helgeson
Tri-State Adjustments ***
Initial Complaint
08/27/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Tri States adjustments and do not have a contract with Tri States adjustments. They did not provide me with the original application like I asked.
Business response
09/17/2024
We will reach out to the consumer to provide details upon her request.
Thank you
****** R Helgeson
President
******************
Customer response
09/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

************************ did an investigation for inaccurate and missing informationon on my credit report and had deleted this account from my credit report. Thank you.

Regards,

**** *****
Business response
09/23/2024
For assistance please contact us at ************.
Thank you
Tri-State Adjustments Inc
Initial Complaint
08/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/10/2024 I received a letter from Tri-State Adjustments, attempting to collect a debt that they purchased from *****************. However, I do not owe ******** any money. The debt in question was for **** supplies that were subsequently returned to ********, and a refund was credited to my account. My ideal outcome is: 1) Tri-State Adjustments will contact ******** and verify that the supplies were returned and my account has zero balance, and 2) modify my credit report to remove any and all of their activity from it (including but not limited to the collections attempt).
Business response
08/12/2024
Please see attached if the consumer needs further assistance here is our contact infomation. Phone ************ email *****************************************
Thank you
****** Helgeson
President
Customer response
08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You stated you could not address my complaint because federal law requires consent from the consumer to reveal the existence of a debt to a third party. I consent to all necessary revelations and disclosures necessary for you to address my issue.
My objective has not changed: Tri-State Adjustments will contact *****************, verify that I have zero account balance and do not owe them any money, cease all attempts to collect this nonexistent debt, and modify my credit report to remove all references to this debt collection attempt.

Regards,

****** *********
Customer response
09/10/2024
To whom it may concern,
I am writing to inquire about the status of BBB Complaint ********. I received an email from ***** ****** of the Wisconsin BBB, who asked some followup questions and then suggested I get in touch with you regarding the resolution.

A brief summary: I (****** *********) received a collections notice from Tri-State Adjustments, stating I owed money to ***************** (****************). However, no such debt exists. I contacted ******** regarding this matter and have taken the liberty of attaching the email response I got from them, which confirms that my account balance is zero and I owe them no money.

My BBB complaint made three requests of Tri-State Adjustments: 1) contact Aerocare to verify that no debt exists; 2) do not contact me again about any attempt to collect this nonexistent debt; and 3) remove all references in my credit report to this collections attempt.

I would like to know whether Tri-State Adjustments has undertaken requests 1 and 3 on that list. (So far so good on request 2.) I have CCed ***** ****** so she will see your response directly.

Thanks for your time.

Respectfully yours,
****** *********
Business response
09/17/2024
We have reached out to the client/provider for update on returned supplies to see if they were relevant to these invoices. For further assistance to assist you on resolving your compliant please contact us at ************.
Thank you
****** Helgeson
Tri-State Adjustments, ****
President

Business response
09/17/2024
We have reached out to the client/provider for update on returned supplies to see if they were relevant to these invoices. For further assistance to assist you on resolving your compliant please contact us at ************.
Thank you
****** Helgeson
Tri-State Adjustments, ****
President

Customer response
09/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate that Tri-State Adjustments has finally - on September 18, a mere 38 days after I submitted my initial complaint - sent me a message that they have contacted ******** to verify that I do not owe any money. While I appreciate this step in the correct direction, I hope that it will not take another 38 days before Tri-State follows up again to confirm that there is no debt and the matter is resolved.

Regards,

****** *********
Business response
10/08/2024
Our client has requested the accounts to be closed and returned to them. *** no longer has an open account please contact the client/provider directly.
Thank you
Tri-State Adjustments, Inc.
Customer response
10/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
06/13/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with TRI-STATE ADJUSTMENTS ***** I do not have a contract with Tri-State Adjustments ***** they did not provide me with the original contract as requested.
Business response
06/17/2024
We have responded to the complaint and will reach out to the consumer.
Initial Complaint
06/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with KMB Management *********. I do not have a contract with Tri - State Adjustments **** Tri - State Adjustments *** did not provide me with any supporting/valid information or contract regarding the debt. I demand this debt be removed from my credit report.
Business response
06/17/2024
See attached response we will also contact the consumer.
Initial Complaint
02/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We received a collection letter from this agency today stating that they are trying to collect a debt we allegedly owe to a company called ***** which from what i have found is either an early learning company or a home management company neither of which we have used. both companies are not located in ************ where we live. i feel as though this agency is trying to scam people out of money by sending fake debt collection letters for debts that do not exist.
Business response
02/08/2024
We have recieved the complaint and will respond to the consumer directly.
Thank you
Initial Complaint
08/21/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a notice in the mail on 8/19/2023 stating that I owed ***** to Cumberland Farms for some unknown charge + a 25 dollar late fee. I tried to call them but no one picked up. I do not know what this charge is.
Business response
08/29/2023
Thank you for contacting Tri-State Adjustments, **** we will contact consumer regarding the nature of complaint to resolve the issue.
Initial Complaint
08/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company spoof calls not revealing there actual number when they call, so it shows up as you cell phone carrier. I get ***** calls a day. You cant block the call because it shows up as account services
Business response
08/14/2023
We appreciate the information and this phone number has been removed from our system as an incorrect number for another party.
Thank you
****************************;
The information contained in this email message is intended only for the personal and confidential use of the designated recipient named above. If the reader of this message, including any attachment, is not the intended recipient or an agent responsible for delivering it to the recipient, you are hereby notified that you have received this document in error, and that any review,dissemination, distribution or copying of this message is strictly prohibited. If you have received this communication in error, please notify the sender by reply email and destroy all copies of the original message.

This is an attempt to collect a debt. Any information will be used for that purpose. This communication is from a debt collector.
Initial Complaint
06/22/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ********************** PLLC, I do not have a contract with TRI State Adjustments, they did not provide me with the original contract as I requested
Business response
06/23/2023
Please see attached response we will follow up with the consumer on his dispute, this is the first notification recieved by consumer to TSA.
Thank you
******
Initial Complaint
03/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account ******* I received my first invoice dated September 16, 2022, for C-Pap supplies provided on July 29, 2021. There was no invoice included. ******** has ALWAYS paid for my supplies.The September 16, 2022, invoice in the amount of $184.00 was sent MORE THAN A YEAR after the supplies were received. I talked to "*****" on October 4, 2022. He said a claim had not been filed but would do so. I talked to "***" on October 17, 2022, at 3:00 p.m. He said the claim had been filed and my account was on hold until further correspondence from the insurance company.I never received any further calls about the claim. Only calls repeatedly saying I owed money. I could not understand the employees calling me and they could not understand my dilemma. I receive invoice every two weeks. The calls never stop. The results are always the same.A $15.00 late fee has been added..I wrote a letter on December 30, 2022, to ***************** Medical dba, AeroCare *** at P.O. Box *****, *********, **** 28272-1249 which was the address on the website.No response to my letter. Instead, I received notification from Tri-State Adjustments, a debt collector. The account number in this letter is shown as ********. The account on all the invoices is *******. What's the deal here?Thank you for your assistance.
Business response
03/15/2023
We have attached the response to the BBB complaint # ******** we will be contacting the consumer for additional information.
Thank you
******

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