Complaints

• Initial Complaint

  01/20/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Kwik Trip Rewards Plus sent my account to a collections agency because of nonpayment after they decided not to accept my form of payment because the form of. Payment they had on file was hacked into and overdrawn which was a bank account that I had listed for autopay What gives Kwik Trip Credit the right to send my account to a collections agency ruin my credit and character because they flatly refused to accept any other form of payment besides the bank account that was hacked and overdrawn

  Business response

  01/28/2025

  Our **** **** *. looked into Mr. ******** concerns and noted that Kwik Trip has worked with him regularly since 2021 on payment toward the account. ********************** attempted to contact him multiple times prior to placement with an outside agency. The Kwik Rewards Plus Credit and Debit card terms and conditions have specific guidelines that outline payment requirements to maintain good standing. If there are any questions regarding these terms and conditions, we ask that Mr. ****** reach out to the ***************** directly to discuss the matter. Our toll-free number is *************.

  Thank you,

  ****** *.

   

• Initial Complaint

  12/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello. Please help me. I bought a BBQ Rib sandwich and Doritos chips at the ***** Trip. But these food items were spoiled: the meat in the sandwich was spoiled and tasted disgusting, the Doritos chips were not fresh and with mold. I wrote to the company and asked them to return the money back to my original payment method, I paid with an *** card. But they refused to refund my money and offer me a gift card, but I don't need it. After such an experience, I don't want to go back to their store. I am attaching an electronic receipt in my letter, but the time is indicated there 2 hours earlier, since the *** card belongs to **********, according to the time in *********, the purchase was made at 7:24 a.m, December 03, 2024. Please help me so that they will refund my money to the original payment method

  Customer response

  12/13/2024

  Quick ************ has already agreed to reimburse me
  
  Regards,
  
  ********** Vishneuskaya
  

• Initial Complaint

  12/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Explanation, fir why you have stopped serving *****, not chicken chili, which is soup!

  Business response

  12/11/2024

  We appreciate the input and have forwarded Ms. ********* suggestion to produce chili with beef to our food research and development team for serious consideration.

   

• Initial Complaint

  10/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle through the car wash at Kwik Trip in *************************** WI and when I got out of my vehicle to unfold the mirrors I noticed deep scratches on the hood. I then inspected the vehicle and noted scratches and dents on vehicle that were not on the vehicle prior to going through the car wash. I immediately notified the manager and completed a car wash incident report. Claims adjuster from Kwik Trip called and said she didn't believe the scratches came from the car wash. I had washed my vehicle by hand at home just prior to coming to car wash at **********************. I came to car wash as I could not reach the roof to get it clean. Both my wife and myself saw the vehicle before and after the car wash and know that the scratches and dents were not on vehicle prior to the car wash. The claims adjuster at Kwik Trip treating me rudely, did not return my call, did not send me the incident report that I requested and basically implied that I was lying. She only called me back after I revisited the store to get my own copy of the incident report to tell me I should not have any contact with the store employees, inly corporate. I do not have full coverage on the vehicle so I am requesting the Better Business Bureau look into this as I have had no luck with Kwik Trip.

  Business response

  10/31/2024

  Our representative, *** *. reviewed Mr. ********** carwash damage claim of his 2004 Jeep Liberty and communicated her findings to him. It was determined from the investigation that the pattern of the scratches on his vehicle do not coincide with any equipment in the carwash facility. In addition, upon review of the operation records and preventive maintenance work orders that no other issues were reported during that timeframe. 120 other vehicles completed the carwash operations on 9/27/24 without any other reports of damage. On 10/24/24 *** again discussed with Mr. ******** her findings. She assured him that the documentation would be retained for over a year, provided him with her contact information and instructed him to have his insurance company or attorney contact her to discuss the matter further.  

   

   

  Customer response

  11/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I do not agree. Most of the scratches run in the direction of the brushes and the few gouges that don't were most likely caused by the metal bar that the brushes attach to coming down on the hood of my vehicle and vibrating  side to side. As stated previously, I do not have full coverage insurance on this vehicle so my insurance company will not get involved. As I previously stated, I and my wife both inspected the vehicle just prior to and just after the car wash, so we know for a fact that the scratches came from using the car wash. I would like Kwik Trip to send out an unbiased insurance adjuster to inspect the vehicle and if Kwik Trip has nothing to hide they should provide pictures and video evidence of the vehicle going through the car wash. I find it hard to believe that Kwik Trip will not accept responsibility for something that is clearly the result of their faulty car wash.]
  
  Regards,
  
  ***** ********

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was DOUBLE charged for the same transaction . I dont use that card I literally put just enough for my transaction on that card. So it is very clear that you did in fact charge me 2x for the same transaction. 2 transactions for the Exact same amount. Put my account negative and charged all because you guys suck! So I call the store in circle pines. They say call the corporate #. So I call the corporate #. ON HOLD FOR 30 MINUTES, so I leave a message. 5 hours pass by, still nothing. Call them again, on hold for ANOTHER 30 and still waiting!!!!Trash corporation out here scamming people for no reason. I used to go there multiple times a day too but fu** that fu** this company . They are literal scum

  Business response

  07/17/2024

  ******************** spoke with our representative, ******, about his claim that our company had duplicated a charge.  The claim was investigated and it was relayed to ******************** via email that Kwik Trip did not duplicate the transaction (copy attached).  It was discovered that his financial institution had an issue which was resolved and the duplicate charged was removed.  

  Customer response

  07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 5/21 i went to kwiktrip to get gas and some food. After paying for my items i went to pump my gas and found that someone had stuff the gas nozzle full of sugar. At least two shot glasses size amount went into my gas tank. No on offered to have me car towed I was given a piece and paper with the store leaders name and store number. After i had my car towed to ********* to get a quote to remove to sugar I sent all info to risk management who wanted me to contact my insurance company to file a claim. I spoke with Green bay PD who view the cameras and they made me aware that a guest 1 hour prior to me made staff aware that sugar was stuff in there. They also said that this is 100% negligent on kwiktrips end for not closing off that pump. it will cost around 5k to get my car fix

  Business response

  06/10/2024

  Our insurance carrier, CCMSI, is going to contact ****************** to discuss the matter and hopefully arrive at a mutually-satisfactory settlement.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A kwik trip employee pumped def fluid in my diesel tank on my work truck.. they attempted to fix it 500 miles later truck had more issues they told me they would take care of it and to take it in the shop.. ended up having a ****** estimate then thats when everything changed now over a month later with no employment because this is my work truck they now deny any wrongdoing and refuse to pay for anything leaving me with the tow bill and mechanic bill

  Business response

  06/03/2024

  Our representative, **************** is working on ****************** concerns.  We will submit a response on the website in the near future.

   

  Business response

  06/03/2024

  See attached 

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday April 19th around 7pm my 15 year old son and 23 year old brother experienced what seemed to be racial discrimination at the Kwik Trip located at ******************************************. ... Or at the very least, incredibly poor customer service. My brother was sent to purchase beer for my parents because we had family in town for my grandmother's funeral the next day and my son wanted Skittles as well but this became an issue for the cashier so they didn't purchase the skittles... She wouldn't let him buy both together which seemed silly.. so I went back to the store with my son to purchase the candy he had originally wanted and then experienced the same unpleasant cashier named *****. The entire time she looked at me very unfriendly, spoke condescending and acted as though me filing a complaint about her was laughable. She made sure to arrogantly tell me her managers name as well so I do not want to speak to that person. I would like to talk with someone higher than the manager. The unwelcoming nature of her entire demeanor was felt even by my 15 year old son who again, just wanted Skittles. I also purchased two alcoholic drinks to see if this time she'd allow the transactions together and she did. When I asked why, she said I looked older and it could be assumed I was his parent. I have never experienced something so ridiculous. And FYI most minors, if they are having someone buy them beer, they don't purchase it with the minor there. My son is the most well behaved kid... Plays cello, in honors algebra and biology, in robed choir, plays football and speaks Spanish but because he's black and has braids he was on the receiving end of *****'s subconscious bias that led her to believe he was the recipient of the beer my brother was sent to get. I would like an explanation why ***** thought this was ok and why she thought it was ok to talk to me like she did and I want a written apology from ***** herself to my son, myself and my brother.

  Business response

  04/22/2024

  I am very sorry that ************** had a negative experience at our store.  We take such concerns seriously and will thoroughly investigate the matter and have a KT rep ******* to ************** directly.

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Kwik Trip in ********************** doesn't have certain hot foods( Rotisserie Chickens) in store to purchase they tell you it will be ready in a hour when I get back in a hour the store tell you another hour... When I was able to get it the store serve It to me in paper container( upload picture) terrible service just not good for the particular community and this literally happens on a regular basis

  Business response

  03/06/2024

  We are sorry that ********************** had an issue with his chicken order.  The store has reached out to ********************** to discuss his concerns,  Arrangements have been made to provide him with a free chicken on Saturday afternoon specifically from Assistant Store Leader, ********************  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Watered down product

  Business response

  01/17/2024

  I would like to respond to Complaint ID ********. ********************** representative, ************************, called ************** and left a voicemail on 1/9/24. ************** and *********** exchanged email messages which resulted in a $10 gift card mailed to **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩