Reviews

I have used Midvale for over 2 years. I had three vehicles and three drivers on my police. I have my 23-year-old daughter and my older mother living with me. We each have a car and our own titles for the vehicles. We pay our auto police for 6 months pay in full. We never missed a payment. I called to remove a vehicle and add a new vehicle to the police. When calling I was told that my mother could not add a new vehicle and her current vehicle was not covered because she was not my spouse and my name was not on the title. I asked what about my daughter's vehicle. They told me that the vehicle was not covered, and they would have to get their own police. For the life of this policy we have been paying for full coverage and to find out they were not covered. I asked how could this happen. Why weren't these questions not asked from the beginning? The agent told some "Sometimes these things happen." I was lost for words. What do you say to that? Midvale had the best rate, but we were throwing thousands of dollars away for noughing. Saving money is not worth it if you don't have anything to show for it, or worse if they were in an accident could have had court fines, or go to jail for not being insured, and on top of that, be out of pocket for any damages. Do not use Midvale, if you do it is at your own risk!

I signed up with this company for Auto insurance through Onstar. They were cheaper than everyone else. But the one time I needed a tow they told me I had to pay an additional $29 when I already paid for roadside assistance on my account monthly. They cancelled my policy, and I never received any communications. So, I rode around for 3 weeks unaware that I didn't have any insurance. Yes, I was late on my payment but when I realized and went online to pay, I got a message that I no longer had an account and they weren't offering insurance in my area. So needless to say, I'm out $150 penalty fee from the DMV. When I called them to inquire, they CLAIM they sent a letter to me of cancellation but when I looked through my USPS informed delivery emails for the entire month they claimed they sent it, and there was NEVER a letter from them. Since I started a policy, I never received any communications from them about anything. The only way I could pay was through the Onstar app, It's really sad that insurance companies can treat people that way and get you all caught up!!! This is a company I will never recommend.

I was working at a lab inside of a community hospital when a drunk woman hit my parked car while I was working. Someone came and informed me someone hit my car. The woman who hit my car was admitted into my hospital and later arrested for a DUI. I put in a claim and they were able to fix the damages to my vehicle but then later they couldnt recover the expenses because the drunk woman had no insurance. They turned around and not only doubled my premium but basically blamed me and put as if the accident was my fault as if I wasnt on the clock at work while this happened and now its following me as if I was at fault. SHAME

If I could give zero starts I would. I was hit in the back and I filed a claim. Went through this insurance and Bob has terrible communication. Also, this car has been sitting at the mechanic since 08/14/2022 and I’m still dealing with it. It is now 10/01/2022! I am very disappointed and if you want any thing done for you steer clear of this company.

As of now my patience with Midvale Auto is evaporating. Purchased this insurance through COSTCO thinking it reputable. They immediately charged me $118.50 for not signing up for paperless billing and auto pay. This was on top of over-priced auto insurance in the first place. I also carry a homeowner's policy with them. I've read very stinging reviews concerning their homeowner's insurance also. I think I'll be shopping around for other insurance! their customer service SUCKS!