Complaints

• Initial Complaint

  03/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I represent the Cedarville ************************ The requested service was to adjust the burners and calibrate the oven at the church. I am a trustee as well as chairperson. I contacted General Parts and requested the required service. December 28, 2022, technician arrived at the church at 8:00 AM and service completed to our satisfaction by 10:00 AM. Same day, I reach out to General Parts in the ******* ********* location to share my e-mail information and requested bill. I was informed, due to being a new customer, credit card would need to be used. Church does not have a credit card. I supplied my personal credit card and advised that I do have a self imposed limit for security purposes. Service Manager, **** advised the invoice would likely be less than $400.00. One week later, I call General Parts for invoice status, was advised invoice not completed. Received my credit card billing with charge of $821.82 from General Parts, with transaction date 01/12/2023. I called General Parts and requested copy of invoice. Invoice number ******* dated 01/12/2023. The technician traveled from his home in ****** ********* to complete the work at the ********** ******** church, which is no more than 20 miles one way. The church was the technicians first appointment of the day. We were billed for 136 miles of travel and **** hours of travel time. Total travel billed for work performed is $541.25. February 2, 2023, I mailed a request to the ********* office asking for a review of the invoice. I heard nothing and on February 27 I called the office, only to be transferred to the ******* location. I spoke with ****, and forwarded to him my communication for his review. I e-mailed **** on March 1, and he asked me if I was seeking a change in billing. I respectfully asked for a 50% reduction in travel expenses billed. Since that time communication has broken down and **** is not responding. The church wants to pay a fair price for the service.

  Business response

  03/24/2023

  Our rates and service fees are set by the company, not the branch. Even though I do not remember giving the customer a set price. I will submit a credit for $410.91 with the understanding that General Parts will not service this account again. 

  Customer response

  03/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

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