Complaints

• Initial Complaint

  02/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a ******* purchased from said company that broke. It is covered but their warranty for full replacement. I submitted their online form 1/16/2025. 10 days later no reply sent another email. Sent another email 1/31/2025. Still no reply. No response. I cannot call as I have a hearing disability.

  Business response

  02/03/2025

  thank you for contacting Fiskars.

  The consumer should have received a confirmation email with a time frame when they submitted their warranty.

  We are a small team and in our busy season, so it is taking us longer to get claims processed.

  Once this claim is processed the consumer will receive an email with carrier information.

  Sincerely

  ************* Team Supervisor

   

  Customer response

  02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Yes I received a confirmation email. NO it did not contain an estimated time. It also said to reply to the email to receive an update on my claim. Which I did. *****. And received no reply. 
  
  Regards,
  
  ******* **********

  Customer response

  02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Fiskars is now repeating themselves with the same reply which will not resolve anything. A quick and simple search reveals that their nonexistent customer service is quite common and unacceptable. 
  
  Regards,
  
  ******* **********

• Initial Complaint

  01/30/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Gerber brand suspension multi-tool at ********** about 2 and 1/2 years ago. I've been trying to contact fiskars and Gerber for over a week. None of their phone numbers work or either direct the consumer to an email address. I have already contacted that email address. I've received no communication whatsoever. The issue revolves around the warranty process. I cannot even make a claim even though I have provided names, addresses, phone numbers, photos. I have contacted ********** as well but they are unable to assist me because this warranty is outside of their warranty time frame. They also do not keep receipts past 25 months. But the biggest problem is I cannot even get any communication from fiskars Gerber.

  Business response

  01/31/2025

  Thank you for contacting Fiskars and giving us the opportunity to look into this.

  We received this claim on January 23, 2025, with being a small team and in our busy season it is taking longer to process claims.

  We have processed this claim for a replacement to be sent out.  Once the order ships the consumer will receive an email with carrier information.

  Best regards

  Fiskars ************* Team

• Initial Complaint

  01/25/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Broken orange plastic piece. need just that piece in picture only. I sent all pictures to them they required and they now say have the whole trimmer and I have to pay for for shipping which is very expensive and how find a box that size to ship it. Just need that broken orange piece, is made very cheap, breaks easily. I am willing to pay for the piece, but they want the whole trimmer very big. The piece is easily attached to the trimmer, And they said takes 6 weeks to get trimmer back to me. They just don't want you to return this.Fiskars Brands *** ******************************************* This is other address for *********************************** Thank You

  Business response

  01/27/2025

  Thank you for contacting Fiskars and giving us the opportunity to look into this.

  A warranty replacement parts order has been processed for a new part to be sent out.

  Once the order ships the consumer will receive an email with carrier information.

  I apologize for the miss communication and the delay with their claim.

  Sincerely

  Consumer Care Team Supervisor

  Customer response

  02/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** M *******
  

• Initial Complaint

  01/25/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I own a Gerber Dime multitool that is made by ******. It has a lifetime warranty. The tool has broken in normal use and I am trying to get a warranty replacement. I have tried in good faith to reach Fiskars to resolve this issue. Their customer service number ************** no longer accepts calls and guides you to the automated system.I paid a premium to purchase a tool with a lifetime warranty. I feel it is reasonable to expect the company to make it reasonably easy to work with them for warranty support.Thanks,***** ******* ************

  Business response

  01/27/2025

  Thank you for contacting Fiskars and giving us the opportunity to look into this.

  The consumer's claim has been processed for a new tool to be sent out.

  Once the replacement order ships the consumer will receive an email with carrier information.

  We do apologize for the delay has we are a small team and being in our busy season.

  Sincerely

  Consumer Care Team Supervisor

   

  Customer response

  01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  After Fiskar received the BBB complaint, they processed the replacement promptly.  Thank you for your help.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  01/18/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A few years ago i bought the tree trimmer with the extending pole. It has been well used. Somewhere along the way the chain that connects the rope pulley system to the pruning head has had a link fall off. There is no other way to attach the chain to the pruning part of the trimmer without that link. I tried a few links from my many chainsaw chains but with no luck.About 6 months ago i reached out to fiskars customer service about the issue and sent in a warranty form with pictures of the problem and a thorough narrative. After 4 months of waiting to hear anything back from them, i finally get an email that says that i need to fill out the warranty form again and send pictureslol. All i need is a little master link for the pulley mechanism to be operational. I gave up and bought a different brand as i have many trees on my property to deal with and use a tree pruner almost daily. ******** warranty? ******** if anyone ever gets back to you without losing your warranty form and having you start over again. Also should be noted, i did NOT have a receipt because this was a b day present from an ex. I figured any serial number and the many pics i sent would be proof enough. I offered to even pay for the part i need.. still no reply, no nothing.

  Business response

  01/21/2025

  Thank you for contacting Fiskars.

  I have looked into this, and your claim is being processed for a replacement part to be sent out.

  We are a little behind due to small team and being in our busy season.

  Once the order ships you will receive an email with the carrier information.

  I do apologize for any inconvenience this may have caused.

  Sincerely

  Consumer Care Team Supervisor

  *****

   

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Filed a claim with the company back on 12/30/2024 on defective product , classic bypass hand pruner sheers 5/8 in. claim number ********. Have not heard anything back from Fiskars since received claim notification. Sent several emails without any response. Seems this is a pattern with the company after reading other complaints. Product has a lifetime warranty and need to be replaced as such.

  Business response

  01/21/2025

  Thank you for contacting Fiskars

  I looked into this case, and it is getting ready to be processed.  We are a little behind due to a small team and being in our busy season.

  We do apologize for the delay and any inconvenience this may have caused.

  Once the order ships an email with be sent out with carrier informatin.

  Sincerely

  Consumer Care Team Supervisor

   

  Customer response

  01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year, I submitted snapshot of defective PowerEdge2 hand pruner tool which came apart during normal use. The protocol Fiskars set up resulted in confirmation email, Case ********, in process. This is where their process turns murky cause no one at Fiskars accepts calls from public, first red flag. A legitimate business would not set up a phone number permanently set up to announce, "The person you are trying to reach is currently unavailable." This indicator is a big red flag cause we already know AI set up to pretend you are being served is much worse than actual CS even from the dregs. It may very well be they do this to lean on consumer advocacy orgs like BBB to squeeze out a replacement now and then, secondary to that agency's capacity to address those effected by Fiskars renege. What a tangled web these orange handled scissor people weave!

  Business response

  01/21/2025

  Thank you for contacting Fiskars.

  I have checked and this claim has been processed for a new tool to be sent out.

  Once the order ships an email will be sent out providing carrier information.

  We do apologize for the delay, with having a small team and being in our busy season.

  Sincerely

  Consumer Care Team Supervisor

  Customer response

  01/21/2025

  Email was forwarded to BBB prior to this. Assuming PowerEdge2 ships as outlined, this concludes my complaint against Fiskars.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  11/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a trimmer of the above company.... After using for a few days , the locking clip (to prevent the tool from opening to expose the sharp blade) , fell off and was lost while working with the tool . The tools lifetime warranty claim caused me to file a warrenty claim to get the tool replaced by Fiskars Brands. *** .After receiving a case number ( ******** ) in an email ....... the case went cold . I have sent email after email , but no more replies have come from the company !!!!!!

  Business response

  11/19/2024

  Thank you for contacting Fiskars.

  I have looked into this, and we communicated with the consumer by email (dated October 22, 2024) requesting the defective product be returned to us so we can take the next

  step with their claim.

  We have processed a onetime exception order for a new tool to be sent out.   Once the order ships the consumer will receive an email with carrier information.

  Sincerely

  Consumer Care Team Supervisor

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a fiskars weed puller via ****** in April 2024. The tool broke in September 2024 in which I submitted a warranty replacement claim on 09/02/24. I received an email for the replacement order on 09/20/24 but it had no tracking information. I have emailed multiple times since then and have not heard back. I would like the tool replaced or a refund given. It has been over 7 weeks since I submitted claim for a warranty replacement.

  Business response

  10/24/2024

   Thank you for the opportunity to address this claim.

  I have checked on your claim and a refund check, is in the process.

  Please allow up to 30 days to receive.

  Sincerely

  Fiskars ************* Team Supervisor

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a knife from fiskaes(gerber) for *****. They chose to ship it with theft prone **** Advisory said wait till 7pm for delivery. I took day off and sat on front porch all day. At 519pm a *** truck California stopped at intersection adjacent to our home, no one came out, as protocol requires no photo of package drop-off provided. The truck left went to next delivery then I got delivery notice. *** was treating it like my word (a hispanics) versus their treasured white trash employee. I asked gerber for an immediate refund and I feel I'm being ignored by both gerber and ****

  Business response

  10/24/2024

  Thank you for the opportunity to address this claim.

  I have checked into this and a replacement order is being processed for a new knife to be sent out.

  Once the order ships you will receive an email with carrier information.

   

  Sincerely

  Consumer Care Team Supervisor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩