Reviews

I am writing to express my frustration with the unresolved furnace repair issue and the poor service provided by Mike of All Services & Associates. On January 17, 2024, Mike came to fix my furnace, which wasn’t producing heat. He temporarily rigged it with a fan and a ladder while waiting for warranty-covered parts. I paid $442.68 (with a warranty discount) and received a receipt detailing the work and parts needed. I followed up on January 29, 2024, to check on the parts, but Mike started giving me the runaround. Communication has been inconsistent, and he has failed to follow through on multiple scheduled repair dates. After my Achilles surgery two weeks ago, I stressed the need to fix the furnace before Thanksgiving. We scheduled the repair for November 25, 2024, from 9 AM to 5 PM, but Mike didn’t show up, call, only texting with test another excuse. However, parts were delivered. As of today, we still have no consistent heat despite having the parts. We’ve had to reset the furnace many times, but it’s no longer working. On Thanksgiving, Mike asked us to send a picture of the thermostat, but after doing so, we never heard back. While we had some heat while guests were here, it stopped working once they left. This situation is unacceptable. I work from home and must layer up in a cold house while recovering from surgery. My fiancé has returned to work, leaving me alone, unable to go to the basement to attempt resets, which don’t work anymore. We’ve contacted other companies for help due to the lack of resolution. Mike’s lack of communication, follow-through, and professionalism has caused significant stress. I request immediate action to resolve this issue. I am happy to provide text messages documenting these interactions if necessary.