Reviews

Check free pay is a scam!! I made a payment through them for my auto Loan(2000 dollars). They assured the bank would receive the payment. However, the bank never received the payment. Then I proceeded to ask for a refund, I was told I would have to wait while they conduct an investigation for two weeks because the payment shows successful on their end. What a joke! The reps at check free pay are frustrating and waste of time. I got my money but I have to go the store where the transaction was made. Beware & Avoid this company

SO ***** STRESSFUL, I'm 9 months pregnant with other children, and this company is about to make me lose my house. Zero Stars if I could!!!!This company could be shutdown , been trying to get a refund since June 3rd 2024, in the amount of $256. It was sent to wrong account, which was sent to ****** as they said, called ****** got everything that was needed to returned to money back to Checkfreepay, have documents from ****** and have sent this company the same document that was sent to me stating that the money was returned to them June 5th 2024 and that they would need to reject the original payment. Here it is July 22nd 2024 and still don't have my money return, spoken to 3 supervisors all saying the same thing, internal team just made a ticket on July 9th2024, the money has not been return (but you have documents showing it was), then it's our internal team is not responding to the the email (which they don't have a number to call). What company don't know phone numbers to each other department within their company. This is a ****** up company, what kind of company is this, that you can't get things done in a orderly and timely fashion and have no communication between each except for emails and creating tickets.

Thank you for bringing your concerns to our attention.  In order to assist, please send your receipts and any supporting documents to ********************* and reference case ******** in the subject line.

paid water bill with you guys through ******* bill pay counter and the money never got delivered to water department, now my water will be shut off and i have enough stressors in my life!!

Thank you for bringing your concerns to our attention. In order to assist, please send your receipt to **********************

They claimed they would apply the payment the same business day this was a lie. I called the next day because they still had not processed the cash payment. They proceeded to waste the whole following day. The only reason you should ever consider this company is of everyone else goes out of business. Absolutely unprofessional, and unpleasant

My rental community switched to CheckFreePay for cash rent payments recently and the first time when I went to a ****** store, gave them my Account# and the property name as instructed by my property, there were no issues. I paid the $4 fee (which is high but I digress) and my rent. The next month I went to the same ****** store, gave them the same account# and other info, paid them what I owed, and the store employee told me "It's telling me I have to refund your money" with no explanation. I assumed it was because utilities had not yet been added to rent and I was overpaying, but a day later even after utilities were posted, it was rejected again. I went to an *** store and same thing. Finally, I went to ******* and payment went through. I wasted 2 days running around to pay my rent. The following month: Same. I waited to make sure the full amount was posted to our portal, went to *** and was rejected. I called Checkfree customer service who just told me they saw the attempt but didn't explain why it was rejected. The next day one day before the rent was due, went to ******* and payment went through. Today, I again went to *** and ******* who made 5 attempts and was rejected again. Again I called Customer service and asked them what the issue was. Was the apartment not giving them the correct total amount? Was the ******* and *** system down? Was it Zego's fault? Once again, the thick accented overseas customer service person told me they saw the attempt and it was ok. What does that mean? I tried pleading that I can't leave work early 3 days just to stand in line for a half hour to pay my rent and asked to open a trouble ticket or something, but was just told to try again the next day. As a comparison, the previous management company used Moneygram and I never had an issue. This is also $4 and predatory towards working /under-banked poor but at the very least they could have a service that works.

Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your associated Account Number for payment and receipt(s) of rejected payments from the complaint stated above to the below email: ********************** Upon receipt we will be able to assist with the resolution of your stated concerns.
Thank you,
Fiserv

Made my credit card payment Friday and paid extra for instant delivery. It has not been processed and it is due today. Could hardly understand the customer service representative. She assured me it would be done today when it should have been done 3 days ago. What a joke.

******************,Thank you for reaching out with the stated concerns. We are sorry the payment did not reach the receiver in the timeframe expected. We would be happy to assist however in order to do so we would need to locate the transaction for review. Please provide your full name and address, where the payment was being sent and any documents or receipt you have for the transaction to clienthelp@fiserv.com.Reference case number 12179993.Thank you, ******

They have "same day service" for a *** payment but when called they say it shows in their system as next day payment. Certainly hope I can *** them for this as I'm going to try.

**********************, Thank you for reaching out with the stated concerns. Please email name, account number, address, contact infomration and a summary of the issue to *********************** Reference case number 11914715.We can assist in looking in to the timing issue with BillPay. Thank You, ******

I wish I could give this business lower than 1 star. HORRIBLE SERVICE customer service is located in the Philippines And extremely rude. My matter wasn’t resolved and I’m out of $524

Thank you for bringing the stated concerns to our attention. In order to better assist, we will need account information, transaction receipts, address, etc. and send to ********************** Upon receipt, will research for resolution.Respectfully,Fiserv

My company began using CheckFreePay collecting payments from customers for a variety of companies. CheckFreePay was withdrawing the money from the account I had set up at the bank (at CheckFreePay's request) leading to bank overdrafts because they were making the withdrawals before the money was deposited into the account. Now, CheckFreePay wants my company to pay these overdraft fees.

Dear ************,We have received your review and would like to assist. We need some additional details to be able to do so. We have sent you an email listing the information that would be needed. It will be from *******************************

This matter has been resolved. Thank you.