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Complaint Details
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Initial Complaint
07/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date purchased: 2/28/24 Amount paid: $1251.61 We recently realized when our toddlers foot was injured that there are multiple nails/screws sticking through the backside.An email back from ************************* asking for photos.Photos were sent.To which I received an automated email on July 17 which read:"I am currently out of the office until Wednesday June 12th." So yet another email was sent by myself attempting to get the issue resolved before my child was injured again. A generic, not even completely filled in, email was received. Email was the following:"I hope this message finds you well.First and foremost, I want to express my sincere apologies for the distress caused by the issue with your 128W ******************************** Your concern regarding the nails/screws protruding through the back is deeply concerning, especially with regard to your toddler's safety.Please know that ensuring the safety and satisfaction of our customers is of utmost importance to us at [Company Name]. We take quality concerns very seriously, and I assure you that we are actively investigating this matter.Thank you for bringing this to our attention.We would be happy to provide an inspected, and defect free replacement of that portion of your unit under warranty." I identified the section that had the issue to which I received no response for another 2 days, so I sent another email and was advised the following: "Ah, I understand. The sofa bases to your upholstery configuration are in stock, however, the chaise is not.Unfortunately, this particular model has been discontinued and we will not be producing more.I will send this issue over to my administrator, *****, and he will advise as to how best we can resolve this for you under the warranty.I am truly sorry we were not able to send a replacement of the chaise."Item was purchased because of their SATISFACTION GUARANTEE.The lack of adequate response for an injury caused to my child solely because of the defective product is concerning.Customer response
08/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It took 25+ emails as they transferred the issue to eSolutions.com. That branch stated they had no access to the records of my purchase, nor Everything2go.com's satisfaction/Lifetime warranty policies. After 25+ emails reiterating that the furniture was defective and had injured my child, they finally sent a document for me to sign. I had to sign some sort of release of liability for them to actually refund my money. The refund could not be made via my original payment for some reason and they made me wait weeks for a paper check in the mail.
Regards,
************************************Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 8, 2022 I ordered a desk PO EV098A51 from bushfuniture2go.com. It was placed on back order on April 21 I rec'd a e-mail it had shipped. Do not recall when it arrived but found it leaning against my garage door one day. I did not open it right away but did on May 19 and found the top of the desk damaged. I called **** on May 19 and the told me they would send a new top. Said it would take a week to ship. There replacement # V214628. Today is June 1 so it now has been 2 weeks. I talked with them yesterday and they could not tell me when the new top would ship. I told them if it could not ship in the next 5 days I wanted a full refund of my money. That would be giving them 3 weeks to get a new top to me which I feel is more than fair. I am not willing to wait for months. On there web-page they say SATISFACTION GUARANTEE and LIFETIME WARRANTY. I am not satisfied so they need to honor the guarantee after all I purchased the desk in good faith that I would get it in good condition. I don't want to hear a excuse of any kind from them. My request is I have the desk top at my home by June 10 or a full refund. The price is $793.69. I think that is more than fair. I can send credit card statement and pictures latter if needed.Customer response
06/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
05/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We placed an order on 04/28/22 for a conference table. Order#EV118A59 and Item#***-NGA154. We were told that we would be contacted in the next few days with estimated delivery time and date. We received NO such communication. We continually had to reach out to find out what the status was. We requested in writing to be notified and were promised we would be. We were promised the item would come via semi-truck and that we would receive notice of delivery via telephone up to 3 days prior to the date they would deliver. Today we received a link from Mayline for delivery status for the first time since 04/28/2022 ordering (not what was promised) and we see that the delivery was attempted, failed because we were not there, and would need to be re-delivered. The first delivery was two weeks over the original estimated date that showed on the order form and now we wait another week and must rearrange employer and staff schedules and client schedules to be available for an 8am to noon delivery time on an upcoming date. From beginning to end written promises for the delivery process were made and not kept. This company should compensate us for our missed work and time. We are running a business here and the unprofessionalism at Mayline2go should be noted along with their lack of follow through with promises made.
Business response
06/08/2022
The customers credit card was FULLY refunded the night before this complaint was lodged..Should be good now...That was her request..
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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