Reviews

If there was a negative rating I would select that! Fiserv has been a deceitful, conniving disgrace of a company that consistently short changes payouts on credit card transactions and promoted delayed swipe fee charges as they own not only the companies that rent or sell equipment , but having deceptive relationships with the financial institutions they have partnerships with. They should be barred from this industry as they consistently allow ACH debits to be processed through banking accounts in some cases 8 months after the completion of a service. They have zero people who answer their supposed customer NO SERVICE line and if in the rare instances you do receive a call back it is to transfer you to another. They have a direct relationship with Bank of America which is only in business because of a Federal bail out and they routinely shorten my transactions as a small business owner. They r incredibly deceptive in unscrupulous in all my dealings with them. They took over 70 days to respond to a substantial ACH debit fraud even after I warned them. They of course sided with the fraudster and would not allow text communication to support my claim. They r a monopoly that should have civil action claims against them ! Pathetic and embarrassing should be their motto. You will never receive and apology because of their horrendous reputation and know negative practices. Shame on you Fiserv

I had a $921 chargeback. Somehow, somewhere that caused a computer system glitch wherein every Fiserv person maintained my credit union was maintaining "an ACH block" on my account. That started 40+ hours with my credit union (and all their geeks and treasury ***** and Fiserv. Fiserv people are self assured as they read what the ** screen tells them. I'm not kidding because I lived it: Call Fiserv every hour and get a different self assured answer. It was past maddening. And unlike any other corporation, they don't keep a running log, so every conversation was Groundhog Day. Every conversation started at square one, and always with the same line, and it took hours to re-explain where we were. Finally I was sent unceremoniously to the customer service number where we started all over again! And the customer service people don't simply have a manager that's busy, there is no manager! It's me, you, and whatever your ** screen says, that you'll deliver that with self assuredness. After weeks and weeks of waiting for a refund (there were other entries that were customers paying with CCs) I get a phone call from an arrogant collections person looking for that $921! Unbelievable! The left hand has never met the right hand! Finally I emailed the one person in all my experience that was competent, and I'm informed that they will now process the credits and debits and issue me a check. Amazingly, it took more than $500 to process my refund, eating up the majority of what I was owed. In the end, I had NOTHING to do with the glitch, and yet it's somehow my problem. In the end, Fiserv's attitude was "not our problem." We never did find out the issue, and the best I can tell is that in the complete digital data stream that is Credit Cards there is another company "Merchant Services." The best I can tell the glitch is there. But instead of looking into that, I got the standard, "Your credit union has a block on ACH transfers. Fiserv had NO interest in looking into it.

ZERO STARS. They aren't worthy of even 1. STAY AWAY. I was with ******** for 20 years and never had the kinds of problems I had in three months with FiServ. I regret changing processors altogether. For some unknown reason, they put my credit card processing account "in review" and demanded invoices and bank statements. I submitted everything they asked for and never heard back. When I asked for an update, they said, "Don't call us; we'll call you." I often work with my phone on Do Not Disturb, and for weeks, they were "trying to get me but went to voicemail" because I'm supposed to be magically available for some random phone call at some unknown date and time from an unrecognized 800 number. Why can't they at least schedule a phone call through email? They were capable enough of emailing me to ask me for supporting documentation, but they could only call me at a nebulous time and date. By happenstance, I had my phone off of Do Not Disturb, and a member of their risk assessment team got through and told me that my account was placed on hold and they were terminating my service. Okay, but why? They wouldn't give me an answer. The HUGE kicker is that they continued to take my customer's money for almost 30 days after being placed on hold, totaling $30,000. Meanwhile, I have no operating cash flow because they keep my money "on hold, " which could last anywhere from 60-90 days. How this is legal is completely beyond me. I don't want to wait around for someone to call me magically. I want answers about why this is happening and when I can expect my money. 

Used Clover for years to do Credit Cards for my plumbing business. My PoS device for my phone messed up and I could never get a new one through Clover and was getting extra fees for manual entry on my phone. We started using Square with tap to pay because we could never get detailed bills from Clover after 2020 and really didn't take many credit cards. We left the account going to see how we liked Square. In July we had issues with our bank account and it was temporarily closed and since we didn't use the Clover and didn't receive any form of billing statement from them it was over looked. It was then turned over to collections with no communication with us that there was any issue. We called and paid the amount due and told them to close the account, this was to collection services as it was finally revealed to me after my 3rd call that I wasn't talking with the actual billing company. We paid a second time for a fee because of certification non-compliance. Then we got another collection fee for another month before the account closed. I've asked on each call to get a detailed bill from this company with nothing so far and even sitting on the phone this evening the person with the company said she was sending it but I never got it and she couldn't figure out why. Yet she was able to send me a confirmation code on the 2nd try and the collections company has no issue with sending me collection emails. While the actual amounts aren't that bad it has just become a frustration that shouldn't exist. I went back through my emails and noticed that I only received statements from Clover once a year which used to be once a month to start with and I hadn't received a detailed bill from them for a couple of years but since we didn't use the service much it really didn't click that I wasn't getting anything from them because the fees to keep it open weren't much. As of right now they are supposed to be sending my a paper copy of my bill. I'm not holding my breath.