Complaints

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  July 13th 2024 I took my car in cause another shop messed up my oil change so ABC paid them ****** but when my car was ready ABC didn't pay them so I paid it in full cause I had to take the rental car back I have been waiting almost a month and still haven't got my money but they got there's

  Business response

  08/07/2024

  This has been resolved with the customer.  We sent a check to the customer two weeks ago.  Apparently, they never received it.  We voided the check and credited their credit card back for the same amount.  

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Eureka Starr

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 **** Explorer from Audi North Shore in **********, ** on Monday 4/22/24. I spent 25k total. They certified that everything was checked and working properly. Fast forward the next day, the screen in it completely goes out. They sold me a vehicle with a bad APIM, which controls the screen, driver aid, among other things. It has cut out about ***** times since picking the vehicle up. All while driving. I have been going back and forth (including them completely ignoring my phone calls) with the dealership trying to get them to fix the issue as i should not be held liable for it. They are pretty much saying that its not on them and that I will now have to pay for this $1200 service, a DAY after getting the vehicle. I have photo and video documentation of the issue as well. What happens is the music cuts out, screen goes completely black for a minute and a half, reboots itself, and is stuck on a maintenance screen until it eventually goes back to normal. In a 15 minute drive yesterday (a day and a half after owning it) , the screen cut out five times. This is ridiculous and Audi North Shore needs to address the issue and fix it.

  Business response

  05/14/2024

  ********************** notified us the day after he purchased his vehicle that there was an issue with his infotainment system.  The car had no issues when we inspected and delivered it, so we asked him to bring his vehicle to the dealership so that we could confirm the issues.  He agreed to do so and brought the vehicle in the following Monday.  We repaired an issue with a brake light while it was here, and we were able to confirm the issue with his infotainment system.  ********************** informed us that he worked for a **** dealership and that they were aware of these issues with these vehicles.  He found a part online that he said would fix the issue.  He asked us to purchase the part for him, and he offered to have someone at his dealership install it for him.  We agreed to do so and asked him to sign the attached release.  To the best of our knowledge, he is now happy and has a repaired vehicle.  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Audi for a diagnostic. My check engine light was on. I also let them know sometimes I have trouble starting my car. I signed a paper that showed the rate at the **** was $199. I didnt realize there was a line showing a rate for two diagnostics. When i went to pick up my car my total was $430 plus tax. Ive never paid for two diagnostics anywhere. They have a special on their site for free battery checking the service manager wont honor. When I called the dealership last week they told me to wait for the check engine light to come on before having the battery checked because either way it would be $230. So I waited and they charged me for 2 diagnostics.

  Business response

  03/20/2024

  ************** brought her car into our service department requesting us to diagnose two separate and unrelated issues.  She signed the attached repair order which notes the two separate $199 diagnostic fees.  Each issue that she inquired about required a different inspection.  Had they been related, we may have been able to do one diagnosis for both issues, but that was not the case and required more of **************'s time and a separate diagnosis entirely. 

  ************** declined both repairs.  When she received her bill, she asked to use a free battery check coupon.  Coupons clearly state that they most be presented at time of service writeup.  Unfortunately, when she brought the vehicle in, she did not ask us about that coupon, and that is not the service that we performed.  The battery check is a simple test that only takes a few minutes, but, at her request, we performed a full inspection of her electrical system, so we informed her that it did not apply to the service she requested.

  We did offer to cover one of the diagnostic fees if she had us perform either of the two repairs, but she declined both and said that she was going to take our diagnosis and see if she could find another shop to do it for less money.  We are sorry that she is not happy, but we performed the services that were requested for the price that was agreed up and signed for.  We offered to discount it if she did want to have the necessary repairs done, and she declined that offer.  At this time, we do not have a further resolution.     

   

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