Complaints

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/1/24- We hired this company to resurface our counter tops and were told that the wood line running through them would be covered and not noticeable after sanding before applying the product. The line is still very noticeable and this was brought to several people's attention only to be told it was the best they could do after telling us originally before the job was started that it would not even show. There is also a piece missing above the dishwasher that they said could they could repair. This has not been completed either.The salesman's boss called us to address our complaint and was very rude and offered us a refund if we had our tops replaced within a 3 week time frame which these days is actually unheard of to begin with and on a fixed income would be impossible in that time frame. I have attached a letter explaining what took place also.

  

  Business response

  08/06/2024

  We truly apologize for any miscommunication or interpretation of the end cosmetic result of your kitchen countertop.  As mentioned in our phone conversation, we can definitely offer a better repair in that area.  In regard to the wood banding through your countertop, any shape or imperfect shape will remain true.  We thought we mentioned this when describing the jagged cut area of your countertop that the shape will remain as is and we unfortunately assumed that would interpret as any imperfect shape like that would show through.  We should have done a better job of explaining that throughout the countertop.  The homeowner mentioned that if she would have heard and understood that then their choice would have been to have new countertops installed.  At this point two offers were made.  Offer 1 is a 50% refund to keep the countertops as is.  Option 2: Because she mentioned that she would have gotten new countertops instead of doing this was that if new countertops are installed within 3 months, I will offer a 100% refund.  3 months was not an option as they have company that would be staying with them, so we changed the offer to 6 months.   I will now offer another option.  I will refund 50% and within 6 months if new countertops are installed, I will refund the remaining 50%.

   

  Again, we do apologize in any miscommunication on cosmetic expectations.  Please let us know how you would like to proceed as our number is ************.

   

  Thank You,

   

  Miracle Method of Milwaukee

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer does not accept these options. 

   
  Regards,
  
  *******************

• Initial Complaint

  03/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my kitchen and bathroom countertops replaced in August 2021. Recently I noticed some discoloration in a few places on both my countertop and snack bar. They sent someone to check on it. I found out stains are not covered under warranty, only the adhesion of the product is. So be it-8 months later it would cost more money to have work re-done. The problem is the technician that came out tried to be helpful and clean those areas, but in doing so used something dark grey that looked abrasive and it took the top shiny finish off of those areas. A bad situation was made worse. I sent a photo and a couple of emails and have not heard back. That finish should be restored.

  

  Business response

  04/02/2022

  We are truly sorry to hear about the issues that you are experiencing.  For some reason we have not received your photos or any phone calls or emails since ************** attempted to clean your stained areas without a fee.  I have however, received your photos that you have attached through the BBB.  I am happy to hear that you have returned our office's phone calls and emails to schedule a date for us to help with the troubled area(s) of concern.  We appreciate your business and our goal is to satisfy our customers.

   

  Miracle Method of Milwaukee

  ************

  W182S8365 **********

  *******, ** 53150

  Customer response

  04/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩