Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
01/20/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For more than two years, we have a target of their constant marketing efforts. We have complained numerous times about what a nuisance their phone calls and emails are. We are always told that it will get fixed, but it never happens.STOP Callling !!! STOP with the emails !!!
Business response
01/23/2025
An email with the attached letter was mailed to *** ****** on 1.23.2025
Initial Complaint
09/25/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm a new start up sole proprietor freight carrier/authority. This is my 1st experience as a small business owner. I know this industry as a company driver for previous 9 years. It is over regulated. As such it is ripe for predatory practices to flourish. This is what I experienced with JJ Keller Compliance Network's Drug and ******************/Third Party Administrator offering. Right around 08/16/2024 I contacted them to see what they offered. I worked with **** ******* Implementation Project Analyst. She walked me through all the stringencies JJ Keller required. I was overwhelmed by the stringencies required by JJ Keller on top of the ***** stringencies. On 09/16/2024 I received a bill for $1048.75 plus $180.00 monthly for 2 years. I contacted my new account handler ***** **********. I told him I wanted to cancel the service. He said I'd have to pay the $1048 plus 3 months. I talked to his supervisor ******** ******. She said she'd waive the 3 months but held to the $1048. I talked to her supervisor ******* Merryfiled. She said she'd waive all but $623. This includes Drug and ************************** for $550. I have repeatedly told them. The scope of their service is; 1. Overpriced 2. Overkill for my sole proprietorship 3. I cancelled service and will get no benefit from their service 4. Found duplicate services from a local consortium for $200 annually 5. Harmful and predatory to my start up.I agreed to pay the cost of the clinic specimen collection $73 and the ePassport coordination $11 and maybe the Clearinghouse reporting $11. I'm fair minded. I would reimburse them for sending me to a clinic. But paying for ****************** involving a service that was cancelled/rescinded and I get absolutely no benefit from is outrageous.They are adamant that I owe them for this. They are preying on honest, desperate entrepreneurs. I regret ever contacting JJ Keller for anything. They should stick to publishing.
Business response
09/26/2024
Dear ******* *****
Our VP of *************** spoke with you today, 9/26/2024. Although we provided you the service of a Drug & Alcohol test and prepared a policy, per your request, we are cancelling the signed agreement and crediting your account for all services. If you have any additional questions, please contact me.
**** *********

Customer response
09/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am the Compliance Manager for our company and one of my responsibilities is keeping up to date on OSHA requirements in the ** and ******. We have maintained a subscription to the ** Keller newsletter for over a decade. We last renewed our subscription in August of 2021 for a 3 year subscription to their Workplace Safety monthly newsletter, which includes both a paper copy sent via mail and an online version/pdf. I went to view the online version on April 5, 2024 and the website had changed and I was no longer able to view copies on line. I contacted the online chat operator to find out where the online version was being stored. She indicated that a customer service person would call me. I received a call back the same day. The individual told me that in order to access online version I would have to pay an additional 9.99 per month. I advised that we have a 3 year subscription that includes both, and I have a right to access both while that subscription is in place. She said did you not get a notice. I did not receive anything via mail, I reviewed my emails for the past 30 days (they send a lot of solicitation emails) and could not find anything. In any event, we have already paid for a product. If they changed the product, then they should provide a substitute or replacement at no extra charge until the end of the subscription; or provide a credit for the product no longer being delivered. This is a breach of the original subscription agreement.
Business response
04/12/2024
J J Keller's VP of Digital Commerce contacted ************************* regarding her current subscription and a new solution, Compliance Network, will be given free of charge for a year. If this is still unsatisfactory, please reach out to me.
Sincerely,
***************************, EVP of Marketing
***************************************

Customer response
04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have, in fact, gone beyond what I asked for as a resolution and I am very pleased with the response.

Regards,

*************************
Initial Complaint
01/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We tried to purchase elogs from this company, never received any of the equipment, now these clowns want to bill ** for service
Business response
01/16/2024
Our Sr. ******* of ************* has reached out to *********************. A credit memo for ********* Services will be issue to *********************.
Customer response
01/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have yet to receive a credit memo and we were told this was resolved over a month before we made the complaint, so until I see it, I don't believe that it is resolved.

[Please type your response here.]

Regards,

*********************
Business response
01/23/2024
Our Sr. ******* of ************* emailed ************** the attached credit memos for ********* Services. Credit memos for Hardware and ********* Services have been completed.
Initial Complaint
11/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Jj Keller was deceptive about prices. They told me they charged one p ice and when I got my cc settlement it was over 100 dollars more. They never returned any of my emails about this so forced me to dispute with my cc. This was over 6 months ago. Now they have put my job into collections, the ****************. They have lied over and over about everything. I cant say enough about what a nuisance company this is. Very unpleasant to deal with, I do not even know how they are trying to pull off that my work owes them anything. This is so wrong. Terribly embarrassing. Against the law as well!!! They dont even care about breaking laws or having legal consequences.
Business response
12/04/2023
J. J. Keller responded to the customer by email on December 2, 2023, addressing her specific concerns. This includes removing her account from the collections process.
Initial Complaint
08/21/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order Number: *********. We were sold a compliance tablet to go with the **Log device that we never received and can't get a straight story as to if it is backordered or just didn't receive it, but can't get anyone on the phone to give us a return authorization for the worthless tablet and cancel or get a refund for the *** device.
Business response
08/27/2023
Attached letter has been sent to our customer.
Customer response
08/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still am waiting for the return authorization, or whatever I need, to return the tablet so that we can be done with this, and I cannot understand why this is so difficult for a company that sells products and deals with returns.

Regards,

*********************
Business response
08/28/2023
Both credit memos have been submitted for this customer.
Initial Complaint
05/24/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
JJ Keller will not stop calling our business. I have made multiple requests to them to stop calling **. There have been some days where they will call every number in the office (+1 -1) to try to reach ** for cold sales calls tying up our phone lines. I have explicitly told them multiple times to cease and desist, yet the continue to call. They will also often send emails stating "you need to contact ** due to urgent information about your account", yet we have no active services with them, nor want them due to this continuous harassment.
Business response
05/25/2023
Attached letter has been emailed to **************************** Customer has been place on our Do Not Contact List.
Customer response
05/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not accepting this as I just now at 10:38AM, 5/31/2023 received yet ANOTHER cold sales call, and the representative said the account was not marked on the DO NOT CALL list.

Regards,

***************************
Business response
06/01/2023
An email has been sent requesting a phone call to discuss the account. There are a number of different accounts and contacts for this company. We want to ensure that compliance products that were ordered and trials requested are still wanted.
Initial Complaint
05/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled all services on Feb 13 2023. JJ Keller has continued monthly billing without my authorization. I have reported the fraudulent charges to my credit card company, so perhaps they will get it resolved.
Business response
05/11/2023
Attached letter was emailed to ******* acknowledging that her refunds will be processed.
Initial Complaint
03/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***** called one of our staff and said that he was going to be sending a FMCSA manual for free and we would just have to pay for the service. We received the manual and a bill for $673.32 for the "service". This is a terrible way to do business. Cancel our subscription invoice and remove us from your call list. Thanks!
Business response
03/10/2023
Attached letter was sent to ******* *****. All invoices have been cancelled with a credit memo and account has been put on the Do Not Call List.
Initial Complaint
03/01/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
J.J. *************************************** has repeatedly sent unsolicited materials to our office, ***************** **** This is later followed up by invoices. We want them to stop contacting our office immediately and delete any information related to our company. Below is the identifying information from the latest invoice Bill to: ***************** *** (Attn: ***************************), ******************************************************************* Customer No.: *********
Business response
03/03/2023
Attached letter was also sent to the customer. A credit for the amount of the invoice was also applied to the account and a company was put on a Do Not Contact List.
Customer response
03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We received the attached letter from the business. However today, ***** just tried to deliver another unsolicited package from the business that we have again refused. The matter appears to remain unresolved as we are still getting contact from the business.

Regards,

*****************
Business response
03/08/2023
Dear An,

I just received your additional concerns from the Better Business Bureau. Please know that your account was put on the Do Not Contact List last week when I emailed you. Unfortunately, it takes a few weeks to stop our mailings. I apologize for this inconvenience. Please continue to reach out to me if this continues. I sincerely want to make sure this is taken care of.

Sincerely,
***************************
Executive VP of Marketing
***************************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary